Buyer account suspended and refused refund for money charged - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

Reply
 
Thread Tools
  #1  
Old 03-31-2021
Junior Member
 
Join Date: Mar 2021
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 8%
iTrader: (0)
Default Buyer account suspended and refused refund for money charged

Hi all! My mom’s account was recently suspended for no reason. My dad and brother are sellers and they’re both as perplexed as we all are over the suspension.

She hadn’t used her account in about a year as she doesn’t use it regularly and just recently bought some jewelry. One of the sellers she purchased from did offer to lower the price for feedback and she agreed to do so, but I don’t think that would warrant a permanent suspension. He simply asked if she would leave feedback and she said yes, then he said he’ll lower the price if she left feedback and she agreed to do so. She also received emails about bid cancellations on auctions, however she never participated in any auctions. The bid cancellations were all about the items she purchased, however she used the “buy now” option and never placed any bids.

I contacted eBay about the whole situation and they refuse to tell me anything, only that her account was a risk and it has to do with her purchases. The problem we’re having now is that she used quite a bit of money in eBay gift cards to purchase the jewelry and now eBay is saying that the money cannot be refunded, and even if it does get refunded back then the gift cards wouldn’t be usable. I chatted with eBay for a while and a supervisor said he would send a review for the gift cards, but that the account is indefinitely suspended.

I’m extremely confused over the suspension and very frustrated about the loss of her money especially because eBay has completely screwed her over in this situation. She uses her account to buy jewelry, clothes and house items whenever she feels like it so there’s nothing suspicious going on.

Sorry for the long post, but if anyone has any information it would really help!!

TL;DR: My mom’s account with permanently suspended with no reason and there doesn’t seem to be any violation of guidelines. She spent money using eBay gift cards and now eBay is refusing to give her back the money.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 03-31-2021
james_112233's Avatar
Senior Member
 
Join Date: Mar 2017
Posts: 2,249
Thanks: 572
Thanked 531 Times in 400 Posts
Activity: 6%
Longevity: 34%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

Her activities triggered a bot.

As scams become more advanced on eBay the threshold/tolerance becomes lower for legit users. Anything out of the norm and you're hit with a limitation.

I would try speaking to an advisor at different times of the day hoping someone lifts the suspension.

Were your other accounts banned ?
Reply With Quote
  #3  
Old 03-31-2021
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 69,868
Thanks: 5,551
Thanked 8,369 Times in 7,673 Posts
Activity: 96%
Longevity: 81%
iTrader: (7)
Default Re: Buyer account suspended and refused refund for money charged

Welcome to the forum - all the best as you master stealth

https://youtu.be/TLcuTISVs3s
Reply With Quote
  #4  
Old 03-31-2021
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 9,981
Thanks: 1,351
Thanked 914 Times in 862 Posts
Activity: 43%
Longevity: 25%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

it is her mother's account .not hers.
There are a few things which makes Ebay take notice-
first is bid cancelled,and you said your mother did not bid but use Buy it now,so who cancelled the bid,is it the seller?Is the listing an auction but with BIN option?Could it be seller remorse as the BIN price is too low?
Also how did your mother pay for those Ebay gift cards?
Another possible problem is that it sounds like multiple people in the same household are active on EBAY,do they share PC,do they use each other device to log on and log off?
Has your mother ever let someone uses her device to log on ?,
Reply With Quote
  #5  
Old 03-31-2021
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 9,981
Thanks: 1,351
Thanked 914 Times in 862 Posts
Activity: 43%
Longevity: 25%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

so she used her gift cards to purchase jewelry,did she get her jewelry?
Reply With Quote
  #6  
Old 03-31-2021
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,291
Thanks: 5,591
Thanked 9,124 Times in 7,098 Posts
Activity: 24%
Longevity: 96%
iTrader: (6)
Default Re: Buyer account suspended and refused refund for money charged

Be careful of your account and that of your father.

They may be in trouble too.

First rule of eBay is they make the rules. They do not care if you do not understand them.

All the best as you find out more about stealth.

Reply With Quote
  #7  
Old 04-02-2021
Junior Member
Threadstarter  
 
Join Date: Mar 2021
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 8%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

None of our other accounts were banned. I’m hoping they don’t ban my dad and brother because they’re both sellers on eBay. We don’t share a computer or any of our accounts, so she’s the only one using her own account. She had the gift cards for a while and never used them until she found them again recently. She likes to buy things like jewelry and clothes all the time so it’s nothing serious or dangerous.

I don’t know how the whole bid cancellation thing happened. She never did any bids and I asked eBay about it but was basically shut down. I tried to talk to them and they completely shut me down and refused to say anything or refund her money. She did get one of the jewelry pieces yesterday and she’s waiting if she can get the rest of them, but right now we can’t do anything and it’s up to the sellers if they want to keep her money or be fair and give her what she bought. :/
Reply With Quote
  #8  
Old 04-02-2021
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 9,981
Thanks: 1,351
Thanked 914 Times in 862 Posts
Activity: 43%
Longevity: 25%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

I have read that there are many scams -someone will steal your cc and the use it to buy gift cards,quickly resell them at a deep discount.
when you find out at the end of the month when cc statement arrives and file chargeback,the scammer already have sold thes cards and moved on with the money,so who is the bag holder?
Those who have bought the giftcards find they are no good.if this is so,then your mother -where did she buy those gift cards?are they any good?
Reply With Quote
  #9  
Old 04-07-2021
Junior Member
 
Join Date: Jun 2020
Posts: 72
Thanks: 46
Thanked 8 Times in 8 Posts
Activity: 7%
Longevity: 13%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

It definitely has something to do with the use of gift cards to purchase jewelry. Both are high risk.

I’m sorry this happened to you. The best way is to find a way to contact the seller directly and make sure you get your entire purchase. If you have any left over balance on your account , it’s toast.
Reply With Quote
  #10  
Old 04-07-2021
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 69,868
Thanks: 5,551
Thanked 8,369 Times in 7,673 Posts
Activity: 96%
Longevity: 81%
iTrader: (7)
Default Re: Buyer account suspended and refused refund for money charged

OP, eb agents aren't necessarily the brightest to deal with it either - doesnt help the situation anyhow
Reply With Quote
  #11  
Old 04-07-2021
Junior Member
 
Join Date: Apr 2021
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 8%
iTrader: (0)
Default Re: Buyer account suspended and refused refund for money charged

AFAIK, Amazon or Ebay prohibit arrangements where buyer gets additional benefit for leaving a positive feedback. The seller offered you a discount in return for a feedback and that may have triggered triggered that. Your mother's account may be the innocent party in that, but not knowing the rules doesn't excuse either party. Normally, however, I believe there would be a strike for the first misstep of this kind before account is suspended.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
No money left on account and buyer asks for refund Izumikazekage eBay Discussion! 14 08-22-2020 04:23 AM
how to refund buyer's money back when amazon closed my seller account? cobaogio7 Amazon 8 08-19-2019 04:53 AM
Ebay suspended my account and auto refund buyer ebay2417 eBay Suspensions 7 07-26-2018 11:52 PM
I issued a refund, and now Ebay say buyer can keep money AND goods ??? chopperaddict eBay Discussion! 19 02-02-2015 09:39 AM
Would Amazon take money from my bank account to refund the buyer? keystonecorp Amazon 3 08-06-2011 08:16 PM


Aspkin Group

All times are GMT -5. The time now is 02:32 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58