Can't believe I am joining this club, now what?

[jeffweico]

I just wish we could rate eBay on it's own DSR system. Think of it! Just rate them from 1 to 5 stars on:

Customer service:
Fees:
Policies:
Communication:

Anything below a 4.6 and everyone in top management gets fired!

[123]

Originally Posted by jeffweico

I just wish we could rate eBay on it's own DSR system. Think of it! Just rate them from 1 to 5 stars on:

Customer service:
Fees:
Policies:
Communication:

Anything below a 4.6 and everyone in top management gets fired!

lol there wouldn't be any one left

[lostsub]

I know there are absolutely valid concerns on DSR's so I have a question. I've never left a negative for a seller before in my 12 years on Ebay. If Ebay is making it tough on sellers for no reason I hesitate.
This week I bought 2 listings. One wasn't as described and shouldn't even be sold into the marketplace; AC power supplies for laptops with cords so thin you could bite through them with your teeth. Another seller changed the shipping cost from $14.00 to $52.00 after I bought and paid for the listing and now won't send the items at all.
Neither in my opinion belong on Ebay.
Should I NEG them or NOT? BTW none of their DSR's are below 4.8 and I guarantee for instance that the one seller is selling junk power supplies with cords that no laptop dealer I know of would sell in their shop, but because of price they are selling thousands of them on Ebay. So again my question would have to be.....How bad do you have to perform as a seller to keep them above 4.6? I know the math of course, but it seems almost all buyers are predisposed to give sellers 5 stars (or nothing at all) whether the seller deserves it or not. Half my buyers don't leave any feedback at all let alone DSR ratings.
BTW even though the sellers I mention above absolutely deserve NEGS I still will do it relunctantly if at all.

[cardfelon]

Originally Posted by whattodonow

thank you everyone. No I am not asking to be "spoon fed". I'm just trying to see if there are any options for me. I talked to 3 people. One was outfit cocky and rude. The other two acted though they understood but said they could not do anything.

They said there were some items not as described but we are at 4.8 for that. I admit a couple I screwed up measurements but a few times they don't read what it fits.
Most are for shipping price/shipping time. Which we charge exactly what USPS priority charges. I argued with ebay over this and they said it doesn't matter what the post office charges, it is what the buyer thinks is expensive! Why should I be punished for someone else's rates? The other was shipping time but yes I stay home. Husband works 3 different shifts so we have in the listings a few times we ship within 5 business days. And we put that we use USPS Priority and Combine shipping. When I talked with ebay they all said it was just the buyers opinions. They don't look at the percentage, so then why have it? Why they can't take both in account and see I have only had 5 negatives and 755 postives? What really gets me is most are repeat customers. So, if they really thought it was horrible they would not keep coming back. It is just pathetic what is going on and the honest sellers can't do anything to fix the problem. They don't want to help at all. YET sellers that have under 99% and even lower dsr's are still listing like crazy? what the heck is up with that? How is that fair?

thanks again.

If you stay at home then why does it take 5 business days to ship? I do not know your home situation but it would seem to me like you could have 48hr max turnaround. If you were to try and sell on Amazon your current methods would get you suspended quickly. I am not trying to bash on you. Even if you create more stealth accounts unless you change your handling time the same result will happen again and again.

[HairyOldEbayer]

Originally Posted by First Edition

Unless I hand deliver non-pooping puppies at a cost of zero dollars with a complimentary check and a candy bar, I don't think it's going to happen. Because even with a poopless puppy.... someone is still going to b!tch and compla!n.

Uh yea, this is locointhecabeza @ aol.com. I just got your poopless puppy and wanted to say thanks for the candy bar and the $25 check. However this puppy barks constantly 24/7. I have taken him to the vet twice this week and two times to the canine psychiatrist. I was told this dog is suffering "last dog of the litter" syndrome. The psychiatrist said he has cured dogs like this in the past but it's an uphill battle. Also, this dog is not potty trained, even though he is poopless as stated he still urinates all over the house. I have a $7,000 persian rug that your puppy destroyed.

I would just like to come to a reasonable settlement in this case. I see you have high feedback so you seem to be an honest seller.

In my view due to all the suffering I have gone through and especially the emotional trauma my children have suffered I request you take back this puppy and send me two poopless and PEELESS puppies.

Awaiting your earliest response.

LocoInTheCabeza @ aol.com

[whattodonow]

Originally Posted by cardfelon

If you stay at home then why does it take 5 business days to ship? I do not know your home situation but it would seem to me like you could have 48hr max turnaround. If you were to try and sell on Amazon your current methods would get you suspended quickly. I am not trying to bash on you. Even if you create more stealth accounts unless you change your handling time the same result will happen again and again.

One car, we don't use click and ship, husband works 3 shifts so some weeks post office is closed by time he can take packages. States right in the listing just like ebay asked you to do. Shipping time isn't as low as our shipping charges which like I said is what the post office charges, we combine, and we give refunds if there is an overage. Again, only 5 negatives in 12 mths out of over 700 transactions. I just looked up what it states about dsr's to buyers. No where could I find it saying that their ratings would affect the sellers listing abilities. Just about special discounts and such.

I'm not going to sit and argue about this. I have come to realize it is a bunch of crap. I was also brought up with anything 90% and above was an A. I really wish they would fall....hard! They need their eyes opened. However, like one rep I talked to said, they will never go back to the way things were. He even slipped and said they were there to help the buyer, then said seller. It is just really bs when you see worse sellers, that should be kicked off with lower dsr's and low feedback % still listing like crazy.

[whattodonow]

Also, with our other acct. the one in my husbands name. It is a newer selling acct. It stated we could list 50 items before we listed anything. After we listed and sold, received all postives it states now we can only list 10 items in a 30 day period until we establish ourselves as good sellers? Why would it start high then lower it? Will this happen with any acct we start? Also, is there anything I can do to save this acct? It is hooked with our paypal (that was used for the other acct) as well as the same bank? but has not become indefinitely restricted...YET. Before I completely dive into the darkside, seeing if there is anyway around it.

thanks.