 Selling limit PURELY because of resolved buyer disputes
Alright, I have an issue that I'm hoping someone can clear up for me.
On one of my past eBay accounts, I started off with a thousand dollar limit. I Went about selling as I normally do. Sold a memory card and didn't clear it before I sold it, buyer opened a case because of this. I spoke to them through eBay res and issueD a full refund and told them to keep the card in attempt to gain a positive feedback. Buyer was satisfied close the case and nothing came of it.
Later on in the same month, a buyer misplaced a package that I sent in the mail and later discovered they had taken possession of the item as tracking indicated But had still open the case claiming they have not received the item. In this instance, the buyer proactively cancelled the case and gave me a positive rating.
Next I come to find out my account is limited to 500 dollars a month and I was not sure why for my DS Rs and feedback was all perfect. I then called ebay and asked why. A unsympathetic representative told me that I was limited because I had two cases in the past X amount of time and that a positive resolution still indicates an unhappy buyer experience to them.
I let it go and got to selling on another account. Now something similar has happened to me on my new account 6 months later and I'm very nervous this problem will Recur. What are the ins and outs to this policy and has anyone experienced anything similar?
Lastly, ebay site says they will limit you for TWO UNRESOLVED BUYER CASES. Not resolved ones that were proactively solved by a refund or the buyer themselves. Ugh ebay when will you stop the madness?
Last edited by GreenBean; 05-12-2014 at 11:02 PM.
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