How To Handle A Buyer Return Who Is Lying!!!!

[ebabe]

In the past, for that amount, I would just refund the buyer, block em and move on. Dont worry, you wont miss it, and after a couple of days all will be forgotten. Yes I know you feel cheated, but thats life sometimes, cant expect things to go perfect 100% of the time. All you can hope for is Karma

[RosieTosie]

She will not be taking you to court whether she really is a Solicitor or not, for an amount this size it would be laughed out of court as would her reputation and you can rest assured she is very well aware of that.

[eternity4u]

That's what I am thinking to RosieTosie.

She would laughed at.
Shocks me at some people who claim to be a professional world and act like kids in a playground.

[rsot]

People use the excuse of police and court all the time without knowing how much effort, money and savvy is required - bs

[eternity4u]

Thanks people


The thing is she emailed me and said

Taking me to court. I have to pay many thousands in solicitors and court proceedings.
I am no expert on law. But surely isn't she trying to make a fool of herself by claiming she has a case.
For someone who claims to be in law must know this is a joke.

Because of her my real account close down. This was a business account.

She has the item and a refund which she hasn't returned back.

I know she is intimated me.
Even though this is something I know would not go ahead.
She is using her position to make a threat.

Many people are professional. It's like a accountant going to a shop and the cashier gave wrong change.
The accountant saying I am accountant and you gave me wrong change. I am taking you to the court.
The cashier could have a bad day. The cashier retifty her mistake and everything is fine. But because that customer was a accountant, surely he won't use his position and claim he was being conned.

The only thing I am glad about. The account is real and not stealth.

This still has left me feeling bad. I mean she must have done to other people.

The case can only go to court if any damages happened.
Even the small court won't take this case since no money is involved.

What are your thoughts on this?

I did email her politely and was apologetics.

Has anyone had any experience in this type of person.

[rsot]

I read through the thread again - what did you offer as resolution to this buyer? It's not clear why she or he is still at it

[eternity4u]

I refunded her back after 2 days she opened the case.

I haven't got the item back. I did not care of it. For a small amount. I couldn't care less.

[Bunneh]

Stop replying to her, you are giving her what she wants.
She cannot do anything without proof.

If anything she is more liable than yourself, since she hasn't even returned the items.
She cannot have her cake and eat it to, broken or not.

[rsot]

Originally Posted by eternity4u

I refunded her back after 2 days she opened the case.

I haven't got the item back. I did not care of it. For a small amount. I couldn't care less.

Than that's it - no court - you gave refund - transaction is over.

Like Bunneh said, don't talk to her anymore and don't lose sleep.

Loser of a buyer

[wired]

One of my favourite things to do with buyers like these when they mention court etc, is send them links to the small claims court web page, and trading standards website. Then outline the situation from the start, showing how professional you where, and making bullet points on what you did for a resolution i.e paying for the return of the item.

I tehn point out their behaviour in a professional manner.

Then end it by, I have done everything that is asked of me, and therefore please contact the above institutions if you wish to continue this case any further.

Never hear from them again, and 9/10 I don't get negative feedback.

As I overheard in the chip shop a few months ago from a group of teens, it is now know as 'Freebay' , and I quote 'everything is free, you just need to know what you doing'.

[RosieTosie]

Originally Posted by wired

One of my favourite things to do with buyers like these when they mention court etc, is send them links to the small claims court web page, and trading standards website. Then outline the situation from the start, showing how professional you where, and making bullet points on what you did for a resolution i.e paying for the return of the item.

I tehn point out their behaviour in a professional manner.

Then end it by, I have done everything that is asked of me, and therefore please contact the above institutions if you wish to continue this case any further.

Never hear from them again, and 9/10 I don't get negative feedback.

As I overheard in the chip shop a few months ago from a group of teens, it is now know as 'Freebay' , and I quote 'everything is free, you just need to know what you doing'.

Nice way to deal with these rogue and out of control buyers who seem to have lost the plot entirely wired, bet you were tempted to say something back to those teens in the chip shop as well!!

[eternity4u]

Good one wire.

I had just done this last week.

I had sent a clear outline of the transaction.
Told her step by step.

Now, no court or even small court is going to take this case.
In every way, there is nothing to fight for.
I should be the one puruseing this.

Let's just say, the buyer got what she deserved. All undercover and no way coming back to me.

I have never done this in the past. Just believe in karma.
But this time, I could not ignore it.

[RosieTosie]

Originally Posted by eternity4u

Good one wire.

I had just done this last week.

I had sent a clear outline of the transaction.
Told her step by step.

Now, no court or even small court is going to take this case.
In every way, there is nothing to fight for.
I should be the one puruseing this.

Let's just say, the buyer got what she deserved. All undercover and no way coming back to me.

I have never done this in the past. Just believe in karma.
But this time, I could not ignore it.

Well done you eternity4u! Sometimes you do have to stand up for what you know to be the right course of action and you did.

[Uhtred]

I learnt long ago it is not worth the fight over principle, just have to factor in the losses due to ebay buyers wanting something for nothing. Amazon buyers rarely say things haven't arrived/arrived damaged in my experience whereas on ebay it happens a few times each week!

[wired]

Originally Posted by RosieTosie

Nice way to deal with these rogue and out of control buyers who seem to have lost the plot entirely wired, bet you were tempted to say something back to those teens in the chip shop as well!!

Funnily enough, I didn't mind the kids in the chippy because its eBay that has created that culture, not them.

I also address the lying scumbags by their name in the email, and I clarify their address as well. Sometimes on earlier emails when I know they are attempting a scam, I throw in friendly lines like 'After checking your postal address to track the parcel blah blah ..Oh my sister lives a few streets away from you, its a lovely area)' as the scammers dont want anyone coming to their door. This shuts some up.

Another fave when they say a courier hasnt delivered (when its been signed for) is to say, ill get in touch with the courier, normally this means the courier will revisit your property with their supervisor to ascertain where the parcel was left and who signed for it, couriers are self employed and get in trouble for parcels going missing therefore they like to sort problems out face to face'

This is another WIN line, lost count how many times about an hour later after sending that one all of a sudden the parcel has appeared! I have them all written down in my SCAM folder.

[wired]

Originally Posted by Uhtred

I learnt long ago it is not worth the fight over principle, just have to factor in the losses due to ebay buyers wanting something for nothing. Amazon buyers rarely say things haven't arrived/arrived damaged in my experience whereas on ebay it happens a few times each week!

I fought all my cases, never been a problem in operating stealth. I will never let them win, ever. But I also learned to not sell anything I couldnt make a profit in by sending signed for post only. Never send anything that wont have a signature at the other end, its just not worth it.

[muzzie]

5 GBP are not worth a dispute. Just refund and block, there are lots of bad people at ebay.

[J dub 1984]

Originally Posted by muzzie

5 GBP are not worth a dispute. Just refund and block, there are lots of bad people at ebay.

I agree that's $7.69 USD all the time you put into your business and a dispute like this could end it just give him the d@Mn money back

[muzzie]

By the way, if someone writes an ebay message with any kinds of threats (except the ebay itself, of course), nothing will happen. The people that actually can and want do something in a real life, will do it right away, instead of writing dumb things on a website.