How To Handle A Buyer Return Who Is Lying!!!!

eternity4u · #1 01-31-2015

I sold a item priced at £5.99

Today, i got a returns request claiming that the item did not match
the description and haven't gone into much details what is exactly wrong with it.

The item was brand new plastic plate, glass and a bowl which was brand new.
And these were manufactured boxed.
This was securely packed with so much bubble wrap on it.

I have sold several of these and posted exactly the same way i normally do.

I some how believe the buyer is a competitor and or wants a freebie.

How shall i handle this?
Shall i tell to send pictures of the item?

The item just got delivered at 12.01 today and she opened the case within mins.

I know for one, this can't be damaged.
The item can't be broken too. It is plastic
This had several pictures of it in the description

This account is real. And i just got promoted to Top Rated. All good DSR and sales are good too.

How to deal with this. It's not about the price.
I just don't like buyers who put in a false claim.....

BigCJ · #2 01-31-2015

Its very low.

Just refund and block the buyer.

If you want the item back, then just pay for it and send the person to the blocked list.

I understand its the principle of the idea, but you need to protect your account and an item like that is not worth the fight.

rsot · #3 01-31-2015

5.99 is hardly an amount to go nuts about - BigCJ has good advice - sorry to hear about your rough buyer situation

GreenBean · #4 01-31-2015

Yikes!

Wow. Refund, move one, block the buyer.

But most of all, protect your account especially for this low amount.

Good Luck.

GreenBean · #5 01-31-2015

Quote:

Originally Posted by eternity4u

I sold a item priced at £5.99

How to deal with this. It's not about the price.
I just don't like buyers who put in a false claim.....

I was feeling rather mischievous overnight as I worked....

Was thinking of this scenario:

contact the buyer.

Say you are so so SO sorry about the damaged item.

Since it came .......(insert delivery agent), you are wondering if this was malicous damage by an employee. You intend to file a complaint with them....a refund is being done because it is just so rotten the buyer is deprived of some intact plastic

It's only evil thoughts not saying I would

nor I would not do this. Regardless I would feel happier.

wtfebay · #6 01-31-2015

How to handle it? Refund them, block them and report them. $5.99 is nothing to lose sleep over.

oompaloompa · #7 02-01-2015

ask for a pic. that is standard practice for damage.
a scammer is way more likely to say not received.

RosieTosie · #8 02-01-2015

Quote:

Originally Posted by eternity4u

I sold a item priced at £5.99

Today, i got a returns request claiming that the item did not match
the description and haven't gone into much details what is exactly wrong with it.

The item was brand new plastic plate, glass and a bowl which was brand new.
And these were manufactured boxed.
This was securely packed with so much bubble wrap on it.

I have sold several of these and posted exactly the same way i normally do.

I some how believe the buyer is a competitor and or wants a freebie.

How shall i handle this?
Shall i tell to send pictures of the item?

The item just got delivered at 12.01 today and she opened the case within mins.

I know for one, this can't be damaged.
The item can't be broken too. It is plastic
This had several pictures of it in the description

This account is real. And i just got promoted to Top Rated. All good DSR and sales are good too.

How to deal with this. It's not about the price.
I just don't like buyers who put in a false claim.....

Refund, block and move on, as has been said, don't risk your dsr's, after working your way up to top rated don't let a scam buyer get the chance to do this again to you, not this scam buyer anyway!

eternity4u · #9 02-04-2015

Well a update.

I have requested a return back.
I requested this by using eBay returns label. I did call up eBay and asked them. The told me that everything is fine.

Now the buyer emails me to state send a returns label. This was already issued with eBay.
I had emailed the buyer. Under eBay policy a refund would only be issued if the item is returned back

Leaves a nasty feedback, open a case with eBay for " item not has described"

Then top of that the buyer is claiming i have bought something from them which I do not know what they are on about. I have no time to waste on such low people

Sending me such rude emails. Saying things like I am going to take you to court.
I am solicitors etc etc.
In my opinion people usually say these things to fright you off.

I have reported this buyer. I have blocked this buyer too.

Amazing to know how some people are such low life

bananaappeal · #10 02-04-2015

Quote:

Originally Posted by eternity4u

Well a update.

I have requested a return back.
I requested this by using eBay returns label. I did call up eBay and asked them. The told me that everything is fine.

Now the buyer emails me to state send a returns label. This was already issued with eBay.
I had emailed the buyer. Under eBay policy a refund would only be issued if the item is returned back

Leaves a nasty feedback, open a case with eBay for " item not has described"

Then top of that the buyer is claiming i have bought something from them which I do not know what they are on about. I have no time to waste on such low people

Sending me such rude emails. Saying things like I am going to take you to court.
I am solicitors etc etc.
In my opinion people usually say these things to fright you off.

I have reported this buyer. I have blocked this buyer too.

Amazing to know how some people are such low life

Contact eBay in regards to your feedback and emails received and and the feedback should be removed.

eternity4u · #11 02-04-2015

I have done that. eBay has said they would get back to me within 48 to 72 hours.

I have fair share of buyers and sellers on eBay. I have seen it all.

I have done nothing wrong. The account is not stealth.
I have been ignoring the emails and have been professional in manners to return the item.

But boy, this person keeepppssss going on and on.

GreenBean · #12 02-04-2015

But you responded to them.

Soon as they gave the 1st grief, you need to cut ties after sorting the issues.

These buyers play mind games.

Nothing you do will work for them.

You must learn to keep the control.

Or repeat this scenario far too often.

So sorry this has happened to you.

elitepowersales · #13 02-04-2015

10 years ago when making new accounts was simple, I would burn an account over principle. But now with it being a little harder and costing money with VCC, disposable phones, and bank account. $5.99 was just not worth the hassle. Should of refunded. Now just give the refund and hope Ebay removes the negative.

hapajenn1 · #14 02-05-2015

Quote:

Originally Posted by oompaloompa

ask for a pic. that is standard practice for damage.
a scammer is way more likely to say not received.

Does anyone Know if this makes Ebay reps more likely to side with you when evaluating the dispute?

similar story happened to me numerous times -- Buyer lies and says "damaged" and/or "wrong size" (SNAD case opened). When I know theyre lieing and request they take a photo of the "wrong size shirt" or "damage" they do NOT reply back. if you explain this step to the EB/PP rep does it help your side to not have it count against you?

eternity4u · #15 02-06-2015

This buyer is from hell

She is claiming that she is solicitors and would be taking me to court.

She thinks that I am link to another account which I have no idea about.

I checked her feedback and some other buyer has left a negative feedback.

Should I be worried?

Bunneh · #16 02-06-2015

Quote:

Originally Posted by eternity4u

This buyer is from hell

She is claiming that she is solicitors and would be taking me to court.

She thinks that I am link to another account which I have no idea about.

I checked her feedback and some other buyer has left a negative feedback.

Should I be worried?

Some people like to use ebay as a playground. Usually when they have a worthless job or low self esteem this type of thing tends to give them some sort of power trip.

If she really is or was a solicitor.. ask her to name her company and you will gladly show up in person.
Because she quite clearly does not speak or act like one.
She also has no leg to stand on with regards to this case since you did offer a resolution.

I personally would be looking for revenge lol..

Nobody likes a keyboard warrior.

RosieTosie · #17 02-06-2015

Quote:

Originally Posted by eternity4u

This buyer is from hell

She is claiming that she is solicitors and would be taking me to court.

She thinks that I am link to another account which I have no idea about.

I checked her feedback and some other buyer has left a negative feedback.

Should I be worried?

No, of course not, leave her another negative feedback, when she sees she is starting to get more of those she will have to start taking notice of them.

Bunneh · #18 02-06-2015

Quote:

Originally Posted by RosieTosie

No, of course not, leave her another negative feedback, when she sees she is starting to get more of those she will have to start taking notice of them.

You cannot leave a negative rating for buyers..

Only possitive ratings with negative comments in them.

GreenBean · #19 02-06-2015

Quote:

Originally Posted by eternity4u

This buyer is from hell

She is claiming that she is solicitors and would be taking me to court.

She thinks that I am link to another account which I have no idea about.

I checked her feedback and some other buyer has left a negative feedback.

Should I be worried?

So this account got an MC113 and this buyer is STILL harassing you.

Are the messages coming in via ebay?

eternity4u · #20 02-06-2015

Quote:

Originally Posted by GreenBean

So this account got an MC113 and this buyer is STILL harassing you.

Are the messages coming in via ebay?

Yes Green Bean.

I did refund back because I couldn't be bother with these low life.

But when I checked her name it looks like she might be one. Unless I got the wrong person

But what I do not get someone who is claiming to be in academically professional can be so childish.

If i go over my messages. I have said nothing or be rude in anyway.
She was the one who kept going about I am vicious, fraudulent etc etc.

I ignored her because silence in these matters are the best thing to get to people is silence. People can't take silence and they rant more.

To be honest. I have dealt with many buyers before who have been from hell.
I do not know why this one is getting to me and I feel like taking some sort revenge and make her feel what she has made me feel.

I should proparly ignore her. But can't help thinking how some people can just steep so low and think they can bully you.

Has a seller I have done everything right in the eyes of eBay.
But she said me message.

"See you in court"

eternity4u · #21 02-06-2015

I have spoken to eBay.

They have told me for someone who wants to take you to court has to contact eBay first.

eBay would tell about the transaction details and messages.

The item was sent with tracking courier.
When a return process was started. The acceptance of a return on the same day.
Paying for the return fee from the seller
Refunded back before the item was returned back.
Messages from her to be vicious

I did a check on this person.
She seems to be a solicitor.

What i do not get around this is.

A solicitor on eBay looking for pennies and fighting petty transaction.

Infact I should take her to court for harassment and causing me stress and making me feel like crap.

Bunneh · #22 02-06-2015

Quote:

Originally Posted by eternity4u

I have spoken to eBay.

They have told me for someone who wants to take you to court has to contact eBay first.

eBay would tell about the transaction details and messages.

The item was sent with tracking courier.
When a return process was started. The acceptance of a return on the same day.
Paying for the return fee from the seller
Refunded back before the item was returned back.
Messages from her to be vicious

I did a check on this person.
She seems to be a solicitor.

What i do not get around this is.

A solicitor on eBay looking for pennies and fighting petty transaction.

Infact I should take her to court for harassment and causing me stress and making me feel like crap.

You sure she doesnt just have the same name as a solicitor ?