eBay Unauthorised Access - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe

Registration is fast, simple and absolutely free so please, join our community today!

Go Back   Home > Platform Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

Thread Tools
Old 12-06-2015
sjh's Avatar
sjh sjh is offline
Junior Member
Join Date: Nov 2015
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 42%
iTrader: (0)
Unhappy eBay Unauthorised Access

I had recently started using an old eBay account of mine which had a limit of 100 items £3,000. I sold 100 items in 72 hours and then waited for my next review where it was increased to 200 items £6,000 - Everything was going well and I had gained 50+ feedback in a short space of time along with being on track for Top Rated Seller. Now my account had some good traction I started to list some of my more expensive items whilst keeping within my listing limits. This is where it went all wrong...

I then received a suspension notice "eBay Unauthorised Access - CONTACT US Immediately". The message from eBay stated that they believe someone had accessed my account and started selling on it, therefore they took the following action:

- Suspended my account
- Removed all my listings
- Removed my 50+ feedback
- Emailed every buyer who had just paid for an order and said "we believe this eBay account has been hijacked".

This obviously caused absolute chaos and I called eBay immediately. After a very short conversation they realised my account hadn't been hijacked and restored my account access along with moving my listings to unsold so I could relist them. They however have not sorted out two major issues:

- I've lost 50+ feedback and I've been told by Trust & Safety "Sir, we can't see that you had that feedback"
- I now have numerous cases being counted against me for "Item not Received" in my Seller Dashboard as people were worried they had lost their money.

Does anyone have any suggestions of which department I need to get hold of to resolve this mess?
Reply With Quote
The complete step-by-step guide to get back to selling today!

Old 12-06-2015
Join Date: Dec 2015
Posts: 0
Thanks: 0
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 42%
iTrader: (0)
Default Re: eBay Unauthorised Access

Yes they are daft
this happen to me one time also
they wont reverse back the feedback

Last edited by JamesNorth101; 12-06-2015 at 09:47 AM.
Reply With Quote
Old 12-06-2015
Join Date: Feb 2013
Posts: 1,811
Thanks: 2,511
Thanked 285 Times in 235 Posts
Activity: 0%
Longevity: 60%
iTrader: (2)
Default Re: eBay Unauthorised Access

'I had recently started using an old eBay account of mine which had a limit of 100 items £3,000. I sold 100 items in 72 hours '

WOW seems you moved way way way too fast buddy. Think whats done is done at this point. Attempt to salvage this acct while moving on to others...
Reply With Quote
Old 12-06-2015
muzzie's Avatar
Senior Member
Join Date: Jan 2015
Posts: 2,734
Thanks: 279
Thanked 540 Times in 403 Posts
Activity: 18%
Longevity: 48%
iTrader: (22)
Default Re: eBay Unauthorised Access

You started too fast. That is the issue. If they see that the acc hasn't been used for a long time, and then suddenly started to sell fast, they think it has been stolen, as a sudden spike in sales is very suspicious.
Reply With Quote
Old 12-06-2015
empirestate's Avatar
Join Date: Mar 2015
Posts: 3,140
Thanks: 44
Thanked 666 Times in 486 Posts
Activity: 0%
Longevity: 47%
iTrader: (1)
Default Re: eBay Unauthorised Access

If you have used an account to sell on in the past for a few months, chances are ebay/paypal will get used to that area's IPs. If you plan to hibernate accounts, remember to get an IP around the area you left off...
Reply With Quote

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
MC999 - Unauthorised item. stuckinarut eBay Discussion! 1 06-26-2014 03:57 PM
MC019 eBay Listing Removed: Copyright Violation - Unauthorised Listing Content jimsters Subscriber Discussions 6 04-20-2012 04:47 PM
MC019 eBay Listing Removed: Trademark Breach - Unauthorised Item Allan VeRO 7 06-06-2011 05:24 PM
help please :-MC019 eBay Listing Removed: Copyright Breach - Unauthorised Item Justwondering eBay Discussion! 7 03-26-2011 07:53 PM
paypal limited unauthorised access twink Paypal Limited 2 09-26-2010 07:40 PM

Aspkin Group

All times are GMT -5. The time now is 12:32 PM.

Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58