Forum

Originally Posted by solefoodbk (Post 1240525)

Just based off experience from selling on all these marketplaces, I think people know TikTok refunds if you simply claim "item not received". And for me, I cater to a group of customers that will most assuredly abuse that option if given the chance. If you're selling some cool gadget for $10 most people would never bother with this. However if you sold something for $300+ and could resell, or just want it for free this plays a factor.

All other marketplaces do not penalize you if a customer opens a request claiming it was not received if tracking clearly shows delivered. At the same time, these marketplaces generally speaking do not just openly refund unless it's Poshmark. TikTok incentives this based on their loose policy.

My first sale actually resulted in this. I used TikTok labels and the procedure was different. I received an email saying the compensation was refunded in error and I would not be held accountable. It took 15+ days to get my money back but once I started using my own labels via Shipstation, I didn't get the same responses.

In a sense I could understand TikTok from an algorithm looking at my account, seeing I have 50 sales, 5+ with customers opening claims saying they do not have it, and these are high value $300-$1000+ sales. But then it's a matter of who do you want selling in the marketplace?

They cannot blame you if you're using TikTok labels. That is key. The reason for my deactivation was "cancelled sales", but within the policy they claimed I was in connection with these people opening claims, or that I manipulated tracking. Complete nonsense. Yet whatever I feel does not matter, you just have to play the game within the rules they set.

I was just approved for Walmart which should hopefully counter whatever sales lost I had with TikTok. In a few months I will open another account. Treat it like Mercari, hope for at most $2,500 sales and thats it. Not trying to make my business revolve around TikTok.

Originally Posted by SaiJin (Post 1240674)

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

Originally Posted by solefoodbk (Post 1240686)

I think when I restart my next account I will use TikTok labels with signature confirmation for anything above $100+. I'll just assume that as part of doing business on TikTok.

Also, I just sold something on Mercari and I think one of my customers is doing exactly what you mentioned. The package arrived at the local post office, but then it updated today saying "Your item was forwarded to a different address at *:** am on April 29, 2024 in ****, **. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."

Originally Posted by SaiJin (Post 1240674)

I had to reread the entire thread. So to summarize I think your problem comes from:

Not using their labels to ship
selling branded expensive items
Not using Video promo and only pictures.

Am I missing anything?

Originally Posted by solefoodbk (Post 1241237)

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

Originally Posted by BlackLion (Post 1241263)

Wait, so on tiktok shops I can't simply use pictures? I "HAVE" to post actual videos?

Originally Posted by solefoodbk (Post 1241237)

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

Originally Posted by dplord (Post 1241742)

yes, i have i can help you out

Originally Posted by solefoodbk (Post 1242603)

I can't believe they're really going to take my money. What criminals. Mercari stole $3,000 from me last year, now TikTok about $3,500 this year. I don't even think I want to open another account. TikTok has delayed efforts for expansion into Europe while focusing on United States.

I think it's more so because the current system they have is so flawed.

Originally Posted by SaiJin (Post 1242606)

This is because of the branded items you were selling right? And I'm assuming your buyer is complaining about it?

Originally Posted by Freakzilla (Post 1242682)

Had my first sale this week on there.

Originally Posted by SaiJin (Post 1242737)

Nice nice!

Did you make your own video with your own face?

Expensive or generic item?

How long did it take to make the first sale after listing?

Originally Posted by Freakzilla (Post 1242739)

No video, just a picture on the listing.

£20 About 4 days.

Hoping it's going to be a nice extra earner.

Originally Posted by SaiJin (Post 1242746)

You don't wanna do video or use influencers to promote the sales?

Originally Posted by Freakzilla (Post 1242756)

I have about 30,000 items to list. I haven't got the time to do individual videos for each. I appear at the top of searches already. Will see how it goes.