Switching To Paymate

[pod]

Originally Posted by FandangoKango

In the past couple of weeks our payment processor, Paymentech, has been holding our seller’s funds. .

So paymate is using another processor in between them and the buyer??? WTF!

[ryanl33x1511]

i have to reply this thread, i been with paymate for long time and they paid me in time usually in 7 days 2 weeks ago, but since last couple of weeks, they keept my money, even tho the status turn to paid and i emailed them thousands email and threaten them and call my lawyer and they dont care and dont return back any email... it was 700 something since last 2 weeks...they email me back wit the same email above and i return them with all the tracking number and still no response from them so i contacted my buyers and ask them its ok to issue refund and they can pay me other away so i email paymate to issue refund all the transaction ID and guess what no response....i kept sending email everyday and no response... what should i do now guys ? and their phone number always go to voicemail. first paypal took thousands my money and holding and now paymate..im running out of choices to sell on ebay now.. THIS IS SUCK

[isitworththestress]

So the company are demanding information but not giving you a place to enter the information.

I am sure the US and Aus has organizations that can deal with that just the same as the UK does, as it has to be breaking some form of business practice.

I would start contacting organizations with teeth, as it sounds like you are being screwed.

Just hope the company they are talking about is not going under and trying to screw as many people as they can before they do.

[JEM]

Originally Posted by EFIL4OREV

I am pretty sure im getting my original ebay account with my personal details back. I thought it was closed forever but since being called up and harrased to pay my 48 dollar ebay fees they told me it would be reinstated once i did. So i payed the fees and am expecting it to be useable again soon but im pretty sure the paypal i used with it will still be non useable. I am just gonna make a paymate account and link it with the ebay and use it as a normal buying/selling account

did ebay reinstate your account "as promised" when you paid your $48??

[ryanl33x1511]

well you cant just screw ppl up and take ppl the money, some one have responsibly for that, and it was preferred from ebay..first paypal now paymate, for anyone planning to open paymate please dont...THE funny thing is that they still send you a second notice saying that its ok to ship and the funds will be in your bank 5 to 10 business days..If anyone got resolved and got their money back please advice.

[blkdude]

Originally Posted by ryanl33x1511

i have to reply this thread, i been with paymate for long time and they paid me in time usually in 7 days 2 weeks ago, but since last couple of weeks, they keept my money, even tho the status turn to paid and i emailed them thousands email and threaten them and call my lawyer and they dont care and dont return back any email... it was 700 something since last 2 weeks...they email me back wit the same email above and i return them with all the tracking number and still no response from them so i contacted my buyers and ask them its ok to issue refund and they can pay me other away so i email paymate to issue refund all the transaction ID and guess what no response....i kept sending email everyday and no response... what should i do now guys ? and their phone number always go to voicemail. first paypal took thousands my money and holding and now paymate..im running out of choices to sell on ebay now.. THIS IS SUCK

Well, I am going to provide with you some helpful tips: When your selling through Paypal don't go over $500... if you do then you have to show some business invoices / receipts. You may have to create a PDF invoice if you don't get any from your supplier. Paypal will accept it if it looks "Original"

Open up another Paypal account and follow my steps and you will be successful! Well with Paymate I do believe that they are honest it's just that they ran into problems with their payment processor. and they don't have the staff to handle emails nor phone calls. They need to hire more people. People don't want to be bothered with a company that doesn't have any kind of phone support. People want to be at ease and want their problem/issue to be resolved instantly. I am looking for Paymate to step it up and pay quicker get back to being the best paypal alternative out there. Paypal isn't good now Paymate doesn't look good either.

[ryanl33x1511]

well im moving over to amazon now, their fees kinda high but at least i play safe and i know they dont bull *** like ebay and paypal, i just got email from paymate and they said they require signature from me with attached doc, i signed and send it back, so waiting on my news guys...They adapt a new payment processor which is their own bank, so they need signature attached individual account, i will wait untill they pay me then will sell one or two items and see how fast is their new processor nevertheless i have to get my money first.

[First Edition]

Originally Posted by ryanl33x1511

well im moving over to amazon now, their fees kinda high but at least i play safe and i know they dont bull *** like ebay and paypal

I think in about 14 days you'll retract this statement.....

[ryanl33x1511]

Good news, i got reject email with the new application signed, so in past couple days i have sent multi email to paymate to request refund these transcation to my buyers, so i can settle other way buyer pay me. This is the email i got from paymate:

Dear Merchant,

We apologize, the e-mail that was sent to you was sent by accident. At this point your account is awaiting for approval from our new payment processor. We have switched payment processors so you could get your funds in a shorter period of time.

As in regards to the refunds, 25810982395 has been reversed (as the transaction never went through). As in regards to the other three transactions 25810765338 , 25810664607 , 24710102502 - we'll be debiting your account for those to issue refunds. The funds that came in for those will be kept as a reserve for up to 6 months due to your activities with Paymate.

Thank you,
Paymate CS


Last sentence is really comfusing me and dont want to believe what it said."we'll be debiting your account for those to issue refunds. The funds that came in for those will be kept as a reserve for up to 6 months due to your activities with Paymate."

basiclly it mean they will debit my account which is believe my bank? because my account is always 0 since the status for these transaction from last money was paid but never deposit my bank, so i believe they take the money out of my bank to issue refund back to buyers? If it is then this is unsane, i never have the money, and now they take money out of my bank issue refunds?
And the last part is "The funds that came in for those will be kept as a reserve for up to 6 months due to your activities with Paymate." So they will keep the funds of these transactions in my account as reverse for up to 6 months due to my activities with paymate? what kind of bull *** answer is that, they did not use that funds (original creditcard from buyers to issue refund) but they keep them because i was activities with paymate instead of they they use my bank to issue refund ? If this is what i understanding right, the funds will hold for 6 months and cant be issue back to buyers instead using my bank to issue refunds ? :( Now i lost the money from buyers and even douple that amounts because of refund. correct me if if my understanding was wrong.

[IDK]

Damn... Did they at least offer some Vaseline? They are giving it to you good! They are gonna debit your account to fulfill your refund request and hold the funds you already got. Did you already ship to these customers? If so, then yeah it's a double loss.

[NYCLiz]

Not sure about them.....but when I had a chargeback on PayPal, all they could do was put my PP account in the negative (and block use) until I paid it off, even though there was money in the bank account.



[QUOTE=
Last sentence is really comfusing me and dont want to believe what it said."we'll be debiting your account for those to issue refunds. The funds that came in for those will be kept as a reserve for up to 6 months due to your activities with Paymate."

basiclly it mean they will debit my account which is believe my bank? .[/QUOTE]