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Old 06-25-2017
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Default Got chargeback from buyer through PayPal

I was selling a couple years, but it is a first time when I was faced with this situation. We sold virtual item called as "intangible video game service" through paypal as friend and family... thought it was a safer way to sell, but not at this time.


As soon as we delivered his virtual item, the next day I got - 110 euro on Hold, opened case on my Paypal and full ignore from buyer ofc.

since it is first time in my experience, I'll be really appreciate if someone share a some tips. How can i'm properly dialogue with the resolution center now?
should I tell that this selling was virtual product in online game or just say that this is a transaction from a friend? i know it is friend and family if i say item delivered to buyer, probably they will close my friend and family option. should i attach Skype chat conversation?

Sorry for the confusion in questions, i'm really disappointed.
Here is a opened case- https://gyazo.com/092d05b355e648582138693ec6086b23

Maybe There are some other ways to solve this. I heard that it's almost impossible to refund through family and friends.
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  #2  
Old 06-26-2017
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Default Re: Got chargeback from buyer through PayPal

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Originally Posted by Owned View Post
I was selling a couple years, but it is a first time when I was faced with this situation. We sold virtual item called as "intangible video game service" through paypal as friend and family... thought it was a safer way to sell, but not at this time.


As soon as we delivered his virtual item, the next day I got - 110 euro on Hold, opened case on my Paypal and full ignore from buyer ofc.

since it is first time in my experience, I'll be really appreciate if someone share a some tips. How can i'm properly dialogue with the resolution center now?
should I tell that this selling was virtual product in online game or just say that this is a transaction from a friend? i know it is friend and family if i say item delivered to buyer, probably they will close my friend and family option. should i attach Skype chat conversation?

Sorry for the confusion in questions, i'm really disappointed.
Here is a opened case- https://gyazo.com/092d05b355e648582138693ec6086b23

Maybe There are some other ways to solve this. I heard that it's almost impossible to refund through family and friends.
Virtual items are not covered by PayPal protection

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Old 06-26-2017
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Default Re: Got chargeback from buyer through PayPal

are not covered by the buyer's protection?
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Old 06-26-2017
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Default Re: Got chargeback from buyer through PayPal

No, you aren't covered.

Do you have the phone number of the buyer? If it's sold on eBay you should have the option to get their contact info to call them..

Also, I highly recommend you read the eBay Stealth. It has helped a tremendous amount of people including me.
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Old 06-26-2017
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Default Re: Got chargeback from buyer through PayPal

no it was direct payment...

Last edited by Owned; 06-26-2017 at 11:26 AM.
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Old 06-27-2017
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Default Re: Got chargeback from buyer through PayPal

Email the buyer again and call paypal to see what your options are.
That's all I can think of for now.

the good news is, it's 110 EU . It sucks to lose that, but it's not life altering.
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Old 06-27-2017
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Default Re: Got chargeback from buyer through PayPal

I should imagine virtual items are not covered by the buyer or the seller

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Old 06-27-2017
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Default Re: Got chargeback from buyer through PayPal

Virtual goods or not, you wouldn't be covered under any scenario if payment was made under the friends and family option. At least that's my understanding
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