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  #1  
Old 07-17-2017
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Default Temporary Hold Pending Investigation

Hi everyone,

I need some advice here.

A couple of weeks ago I sold an item to the buyer from Slovakia. That was his first transaction on that marketplace (it was not on Ebay if it matters). I shipped the item right away and according to the tracking number it was successfully delivered.

Today I received an email from Paypal saying the following:

"Recently, PayPal received a notification from a user regarding unauthorized access to his PayPal account. As a result, one of the payments credited to your PayPal account has been placed in a temporary hold while we investigate the claim. PayPal constantly monitors transactions for unauthorized use of accounts in order to maintain the safety of our users.

If you have already shipped goods, please provide PayPal with the following information:

1) Tracking Number of Shipment
2) Shipping Company Used
3) Shipping Insurance Information (if used)



As I mentioned earlier I did shipped with tracking #. I didn't add it to PP though, simply because the country I ship it from doesn't match the country I'm using PP in. For Paypal it looks like I'm located in Thailand, but the item was dispatched from Europe.

Now in order to win the case and save my money I obviously have to provide the tracking to PP. And my question is: would Paypal care about where the item was shipped from?
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  #2  
Old 07-17-2017
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Default Re: Temporary Hold Pending Investigation

Your buyer is trying to scam you obviously.

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Old 07-17-2017
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Default Re: Temporary Hold Pending Investigation

I do understand that. Most likely I'll lose this money (it was a fairly large transaction) unless I can prove shipment.

And I can prove it, but there is one thing I'm worried about: PP would see that the item was shipped from Europe (not Thailand) and start to ask questions.
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  #4  
Old 07-17-2017
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Default

Quote:
Originally Posted by vincent_ View Post
I do understand that. Most likely I'll lose this money (it was a fairly large transaction) unless I can prove shipment.

And I can prove it, but there is one thing I'm worried about: PP would see that the item was shipped from Europe (not Thailand) and start to ask questions.
You may as well post the tracking number. Worst case scenario for you is you lose the money and the account which you'd at least lose the money if you did nothing at all
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Old 07-17-2017
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Default Re: Temporary Hold Pending Investigation

the tracking number wont have any bearing whatsover on this case as it is not an item not recieved case. This case hinges on how the investigation will be concluded. If the buyer is found wanting and his/or her account doesnt have any evidence of intrusion, then your money is secure.
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Old 07-17-2017
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Default Re: Temporary Hold Pending Investigation

Quote:
Originally Posted by shad0wd0wn View Post
You may as well post the tracking number. Worst case scenario for you is you lose the money and the account which you'd at least lose the money if you did nothing at all
It is my main (aged) paypal with all the real info, bank account attached, confirmed ID, etc. Don't want to risk.

At the same time, am I really risking here? Does Paypal care about where the item shipped from? I had no luck searching for any similar threads, that's why I started this one.

I know there is nothing written in stone when it comes to Paypal, but if anyone willing to share his opinion/experience on that matter - I would really appreciate it
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Old 07-17-2017
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Default Re: Temporary Hold Pending Investigation

Quote:
Originally Posted by Qwoty View Post
the tracking number wont have any bearing whatsover on this case as it is not an item not recieved case. This case hinges on how the investigation will be concluded. If the buyer is found wanting and his/or her account doesnt have any evidence of intrusion, then your money is secure.
Thanks Qwoty.

So adding the tracking number won't make much difference in this case?
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Old 07-18-2017
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Default Re: Temporary Hold Pending Investigation

At the same time, am I really risking here? Does Paypal care about where the item shipped from?

I use EU paypal and ship from Thailand. Had a few similar cases, paypal never cared where the paypal account is and where I shipped from. Only thing that matters is, that the number is trackable online and if the item was delivered and signed for. Then you'll win the case and get the $$$

D.C.
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  #9  
Old 07-18-2017
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Default Re: Temporary Hold Pending Investigation

Just provide them the tracking number. I used tracking numbers from different countries before and never been questioned why. The only thing PayPal will care about in this case, is whether they can confirm the item is delivered or not.
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Default Re: Temporary Hold Pending Investigation

Just give them the tracking number, the country doesn't matter.
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  #11  
Old 07-18-2017
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Default Re: Temporary Hold Pending Investigation

Thank you guys for your inputs! I just provided the tracking number and will post later with the updates of this case. Thanks again
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Old 07-19-2017
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Default Re: Temporary Hold Pending Investigation

Yeah, they won't care, if they asked tell them you dropshipped from your supplier, but they won't ask.

Fact is, though, you're going to lose.

He's claiming the card was stolen, and that even could be true, theft of card numbers is rampant worldwide.
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  #13  
Old 07-30-2017
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Default Re: Temporary Hold Pending Investigation

In case someone is interested, here is some updates:

I provided the tracking number and didn't hear anything from Paypal for 10 days or something. Today I got an email informing me that the case has been resovled.

Seems like they are going to refund the buyer from their own pocket. At least, that's how I understand the notice in Resolution centre:

"Because this transaction is covered by our Seller Protection Policy, PayPal will refund the buyer the full amount of the unauthorised activity claim. This case is now closed".
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  #14  
Old 07-31-2017
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Default Re: Temporary Hold Pending Investigation

Did they release you your money ?
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Old 07-31-2017
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Default Re: Temporary Hold Pending Investigation

Quote:
Originally Posted by vincent_ View Post
In case someone is interested, here is some updates:

I provided the tracking number and didn't hear anything from Paypal for 10 days or something. Today I got an email informing me that the case has been resovled.

Seems like they are going to refund the buyer from their own pocket. At least, that's how I understand the notice in Resolution centre:

"Because this transaction is covered by our Seller Protection Policy, PayPal will refund the buyer the full amount of the unauthorised activity claim. This case is now closed".
Yep, long as you follow policy paypal will always cover it.
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  #16  
Old 08-02-2017
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Default Re: Temporary Hold Pending Investigation

Quote:
Originally Posted by jonobrodie View Post
Did they release you your money ?
Yes, they did
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  #17  
Old 08-03-2017
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Default Re: Temporary Hold Pending Investigation

Congrats!
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