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Re: PayPal's damages caused by Acceptable Use Policy violation
 

On the PayPal Community Website it seems they have done this twice to 2 other other people over the last 2 weeks. One user for over $30k. They seem to be implementing this AUP Violation Fine over the last 90 days so something changed inside PayPal recently. I don't see any cases beyond 90 days. I think all of us need to group together to figure out what to do here. Get one law firm to handle our cases rather than take them on individually. It sounds like more people are going to go through the same thing.

I did checkback after 180 days after they told me I could withdraw. However the bank on the account was closed. I needed to add a new bank account and when I tried to do that on my end there were only errors. I needed to call PayPal to fix this. As a result I didn't need the funds right away and decided to wait thinking I can withdrawal them later. I am quite busy working on major projects 16/7 travelling constantly. That was my mistake. Obviously you wouldn't expect a large company like PayPal to just take all your funds out of your limited account without any notice or explanation.

I am in the United States.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Can you send a link to the reddit post? Can't find it.

Will post on reddit as well.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

So you checked back after 180 days, but as soon as you figured you weren't able to withdraw you dismissed it and figured you would resolve it later?
I'm trying to figure out how many days after 180 days this happened. I'm going to be following this closely. I really want to know why this is happening

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Okay to be a little bit more specific.

Account #1

• Q4 2018 it was limited
• Funds became available exactly 180 days later
• Just over 365 days I tried to withdrawal the funds and they were removed out of the account. It wasn't exactly 1 year. It was 12 months 20 days.

I take full blame for not trying to withdrawal the funds sooner but obviously I did not expect PayPal, a large company would do this. I have been extremely busy raising 2 kids as well, travelling (been overseas) for work and no time to get everything setup to withdraw these funds until now. I did not expect PayPal would just take the funds for themselves.

I don't want to be exactly specific unless someone at PayPal is going to reach out to me and resolve this.

My plan is to just wait and see how other people resolve this, try to group together if possible.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

By the way Icykid298 I appreciate you spending your time to reply to me. Really means alot. Thank you.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Here are some other cases of this going on:

https://www.paypal-community.com/t5/...ed/m-p/1948204

In case PayPal deletes this community page here is what they said:

https://i.imgur.com/T64Ndcw.jpg

https://i.imgur.com/kx8cxjj.jpg

https://i.imgur.com/3a7GTHi.jpg

https://i.imgur.com/5Fozfbc.jpg

https://i.imgur.com/j0JLBQc.jpg

Re: PayPal's damages caused by Acceptable Use Policy violation
 

By the way iwcretreats if you see this message, send me a DM or your contact information. I would like to speak with you about this.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Do you have any clue at all what may have caused this so far

Re: PayPal's damages caused by Acceptable Use Policy violation
 

This also happened to several people back in 2017 on here and they left out a lot of details.

I think it has to do with something you people are selling

Re: PayPal's damages caused by Acceptable Use Policy violation
 

That is certainly heavily contributive

Re: PayPal's damages caused by Acceptable Use Policy violation
 

I really don't know to be honest. The memo says AUP Violation Damages so I assume it's to do with the initial violation. However I was never told what specific items I was in violation of. They told me I need to file a subpoena for information on their decision. I never told PayPal what I was selling nor did they even ask me. Also why didn't they fine me right away or before the 180 day deadline? Just randomly just over 1 year after the limitation they took the funds without any notice. I just logged in and the funds were taken. They took all 100% of the funds as well even the cents. They didn't leave a single penny for me to withdrawal.

Also the other account that they took funds out of isn't even me. It's my wifes account. Completely different items we were selling.

These are not shell accounts. The phone numbers are expired and addresses were mail forwarding addresses but everything I believe on the account was accurate.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Can you send me links to these 2017 incidents. How I found this thread was because I google'd

Payment to:Paypal;PayPal's damages caused by Acceptable Use Policy violation

This is what it says in the memo. I didn't see any incidents other than recent issues with them on the paypal community pages and on aspkin.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

At the top of the transaction receipt which paypal did create a transaction receipt showing the funds were withdrawn to paypal accounts, it does this say:

https://i.imgur.com/z4dwQ92.jpg

There is no link to click on and nothing in the resolution center.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

It also says this but when you click on it and go to the resolution center, nothing shows up.

https://i.imgur.com/TT2NWOX.jpg

Re: PayPal's damages caused by Acceptable Use Policy violation
 

The way this normally works is nobody really gives this any attention/thought at all until it happens to them. It may not be contributive but at least I'm staying in this thread and doing what I can to help

Re: PayPal's damages caused by Acceptable Use Policy violation
 

I may reach out to PayPal but waiting to hear back more from others on this. I have tried in the past to speak to PayPal but got no where. Based on what others said, they tried to contact PayPal about this and they wouldn't tell them anything.

Right now I'm not entirely sure how I am going to proceed with this so just waiting to get in touch with others with this similar issue and brainstorm what to do from there.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

hi,
I'm from Vietnam. I got that similar situation. Paypal transfer all my $31k with the note that "Paypal's damage cause by acceptable use policy violation".
I provide services to ebay seller and get their profit shared.
My account is said to linked to my older brother account that he got scammed and charged back so his account is negative $10k.
When my account get limitation, I called Paypal rep and he suggested me to write a PoA for them to transfer $10k to my older brother account. I agreed because there is no way to transfer USD from Vietnam to his paypal account.
But they just wipe all my money. I'm collect information to sue them in Singapore. Anybody has any news about this matter, please help because this is really a huge money to me.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Does this statement mean that the employees of PayPal who are the representatives of PayPal. These people are active in the forums? And they can be identified? I'm shocked.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

you don't know that if you ask me the policy is a little obscure I think there's things in the policy that they aren't revealing

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Going to direct message you soon here. Same thing happened to me of a higher dollar amount. I plan to add and link everyone who had this problem so we can all talk about this together and figure out what to do here.

In terms of suing them, this is why I told the forum here that I am going to wait a bit before I make a move. Any type of lawsuit against PayPal will be extremely difficult and they also state in their terms of service you agree to take them to arbitration.

It seems more and more cases are piling up now. Nothing we can do short term about this so it's best to strategically do this correctly.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Here is what PayPal is doing to us.

https://www.paypal.com/in/webapps/mp...agreement-full

9.7 Acceptable Use Policy Violations. If you violate the Acceptable Use Policy then in addition to the above actions you will be liable to PayPal for the amount of PayPal’s damages for each violation of the Acceptable Use Policy. You agree that $2,500.00 USD (or equivalent) per transaction in violation of the Acceptable Use Policy is presently a reasonable minimum estimate of PayPal’s actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated because due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. PayPal may deduct such damages directly from any existing balance in the offending Account, or any other Account you control.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Essentially what is going on now is one or more individuals at PayPal have apparently made the decision to start fining people who previously broke their AUP (Acceptable Use Policy) which as all of you know breaching their AUP could literally be thousands of different things. Anyone at any given moment could be breaking their AUP and PayPal will never tell you how you broke their AUP without a subpoena.

In all cases I have seen so far, PayPal just drains the entire paypal account of all funds. There is no $2,500 fine, they take all 100% of the funds out of your PayPal Account. I assume that's because there is more than 1 transaction so they fine you multiple times until your account is 0 as they say $2,500 per transaction.

So doing the math, if a company had 1000 transactions and violated PayPal AUP Policy at any moment on any PayPal Account linked to you doesn't even have to be under your name but trails back to you, x 2500 they could take $2,500,000 from your PayPal Account if you had $2,500,00 available.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

See how ridiculous this is? Very shady business going on right now. I am skeptical if there maybe some fraud going on inside PayPal and it's being covered up. Definitely doesn't seem like a decision PayPal executives would start making jeopardizing their business model that they are a safe company and then on the side abusing their policy and wiping accounts clean for their own gain.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

This is the verbal agreement between us. I have to find a good niche for them. Some of them are dropshipper.
My older brother and I living in one house. I guess PP caught IP so they said 2 accounts are related.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Their ToS is a bit of a catch 22 of sorts.

They know they can take stealthers money and get away with it because those people can't really have vary many, if any legal options.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Okay but in my specific case, this isn't a stealth account. Information is accurate, never had to enter a SSN, phone number expired a long time ago and address is an old address but rest is accurate. Information can't be updated after account is limited.

Initial information however is 100% accurate at the time of the account creation.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

If the account is indeed your name, then do what I suggested above.

Serve a formal demand letter to PayPal's Legal Department on N. 1st Street in San Jose, California.
DO NOT contact customer service, DO NOT call them.
You must serve a properly worded demand letter to their LEGAL DEPARTMENT via Certified Mail, or via FedEx.
If you don't know how to write or serve such a notice, then hire a paralegal or go to your local court house and the clerk can assist you for free.

If you go this route, they will fully investigate your issue and you will hear back from their lawyers. In my experience within 10 days or so.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Im waiting for your result brothers.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

In due time, I may go this route. I have no plans to call PayPal. Will wait for others feedback 1st what they did so I make no mistakes.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

This just happened to me today. 180 days are up on 12-15-19 and Paypal just drained the account of over $5,000 this morning with the same memo on the transfer "PayPal's damages caused by Acceptable Use Policy violation" We sell supplements on line and used Paypal Here in our legit store front to accept payments in store and online. Our Paypal account is Real, all legit addresses, email, bank accounts for over 15 years. Never was told how we violated there acceptable use policy after years of operating with them. How can they just drain our account!!!!!!!!!! What has everyone else decided to do?

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Hmmmm this is sounding more like amazon when they suspend you for a big violation and just take the money.

If you have a brick and mortar store and all the documents, there must be a way to solve this. One of them could be a class action.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

If you are totally legit and not stealth I would be fighting for that money.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Same here. $3800 vanished yesterday:surrender:

Paypal is turning into thieves with no morals.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

what kind of supplements did you sell?

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Yes I will eventually fight for the money but I need to do so properly.

They were a couple of paypal accounts. All of them under legit names (one under my name, other wives etc, no SSN were entered I believe, 1 legit Tax ID, addresses/phone numbers except for 1 are out of date, everything looks good for the most part.

However, they didn't take the funds because it's a stealth account. They took them as noted in the Memo due to AUP Violation Damages. The problem is I was never told what specifically I violated, it could have been one of many things potentially. I sold thousands of different items. PayPal and Chargeback dispute ratio was below 0.5%. The only reason I was limited in the 1st place was because I tried to get my account upgraded (enable features), they did a full review on my account and decided to limit me.

I tried to appeal it and they said:

They specifically did say my funds would be released within 180 days. Instead they turned around and transferred them to their own PayPal.

Now hopefully you can see how badly PayPal screwed me over. They legitimately stole a large sum of money (won't disclose exact amount but it's well over $10k+), won't tell me why I was limited, won't tell me why my appeal was denied, haven't disclosed yet to me why the funds were taken other than a small memo message. If I call them (which I won't anymore), they won't tell me anything over the phone (excuse is always that department doesn't take phone calls).

Now it seems more and more cases are piling up.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Sent you a DM.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Did you have the same issue?

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Here is another case

https://www.paypal-community.com/t5/...on/m-p/1968997

https://i.imgur.com/taLLxoC.jpg

Re: PayPal's damages caused by Acceptable Use Policy violation
 

Can we sticky this thread?

This is a pretty serious issue people need to be aware of. The cases are piling up and since aspkin is about stealth accounts, people on here will be victims certainly if PayPal is now implementing damage fines.

Re: PayPal's damages caused by Acceptable Use Policy violation
 

I sent you a direct message.

Sorry for your loss. I lost much more than that. Right now I'm not entirely sure how to handle this myself. Some have suggested we write to PayPal which is a good idea but in order to avoid making mistakes, will need to consult with an attorney and get feedback from everyone else on how to proceed.

I'm on standby myself unsure exactly how to approach this but plan to address this in 2020.