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Originally Posted by BleepBloop (Post 1055634)

When you guys first received your notice for the permanent limitation, does it say, "Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy."

Direct your attention to the last sentence.

Originally Posted by Ashley1010 (Post 1055621)

Just wanted to give an update on my case I showed above. I spoke with my lawyer who is very connected- she is one of the best here in Mass. I know everyone is in different places but she informed me my demand letter and case we are going to send and fight for will be in regards to this law:

“The Massachusetts Consumer Protection Law
Massachusetts has a statute that specifically enables the Attorney General and consumers to take legal action against unfair or deceptive conduct in the marketplace, called Massachusetts Consumer Protection law, Massachusetts General Laws Chapter 93A.


What violates the Consumer Protection Law?
Many consumers are unaware of the rights they are entitled to under the Massachusetts Consumer Protection law, Massachusetts General Laws Chapter 93A. Likewise, many merchants may not fully understand their responsibilities under this law.

The law does not define any specific business actions that violate the law; rather it states that “unfair or deceptive practices” are illegal. Although each case is judged on its own merits, some examples of unfair or deceptive practices that might fall under Chapter 93A would be when:

A business fails to tell you relevant information regarding your product or service or misleads you in any way.“

She is in the process of writing up a demand letter and proceeding with this violation that they mislead me to believe I would get my money after 180 days and then withdrawing a week before was deceptive and in MA against this law.

Will send another update when I get one. In the meantime I would check and see if your state has any laws regarding this and it can’t hurt to send a demand letter to try and get some answers since I still have yet to receive any reply from any of their departments.

Originally Posted by BleepBloop (Post 1055634)

When you guys first received your notice for the permanent limitation, does it say, "Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy."

Direct your attention to the last sentence.

Originally Posted by BleepBloop (Post 1055634)

When you guys first received your notice for the permanent limitation, does it say, "Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy."

Direct your attention to the last sentence.

Originally Posted by vinijchai (Post 1055677)

Here's what I received.

You can no longer do business with PayPal.
After a review, we decided to permanently limit your account as we found potential risk associated with it. You’ll not be able to conduct any further business using PayPal.

If you have money in your PayPal balance, we’ll hold it for up to 180 days. After that period, we’ll email you with information on how to access your funds.

We regret any inconvenience this may cause.

Originally Posted by Wesker (Post 1055682)

This is the message you see inside PayPal Resolution Center. This is also identical to my issue.

PayPal is taking funds from only permanently limited accounts it seems.

Originally Posted by rsot (Post 1055690)

180 days - how many have passed for you?

Originally Posted by BleepBloop (Post 1055687)

Just want to make sure that you weren't given the heads up that these fines where going to go down ahead of time; wasn't in any of the limitation communication in fine print or other. As it can play into the "wasn't notified of..." argument. I have observed PayPal in action and they have info. Times, amount and dates. It's thrilling but scary to see and they can shut people down with this info alone with no comeback so you need to be sure you have a comeback. They can see when you withdraw, when you've read their emails. People flap gums accusing PayPal of fraud, that they didn't get a refund or demanding a refund of some sort but PayPal will outline out why you ain't get no refund for you in technicolor. You think I'm joking. I swear before the source in the heaven. Make sure you ain't got now skeleton hidden somewhere. Go through that User Agreement, not just AUP, with a fine tooth comb to find anything that can be vulnerable to your case.

Originally Posted by Messy52312 (Post 1054945)

I currently have 4 lawyers reviewing PayPals acceptable use policy and 2 of them are American and the other 2 are Canadian. I have called police stations and they tell me they cant help me because this is a civil matter. I sent PayPal a demand letter last month and they told me i need to send them a subpoena so tha'ts exactly what I am going to do.

So basically once my lawyers get back to me sometime this week. I will begin the process of taking PayPal to arbitration. The amount of money I have lost is absurd and I will not back down to PayPal.

I feel I have a very strong case against them as these fines are insane and I'm hoping my lawyers do not charge me hour and we work out some sort of contingency deal as the amount of money I have lost would be worth a contingency deal to a lawyer.

I will try to keep people here updated but one thing i do know is. Dont bother calling PayPal support as they have no way to get your money back. When I speak to supervisors at PayPal they are shocked at how much money I lost and they dont even know whats going on or how its possible for them to fine us.

Dont bother contacting PayPal through the better business bureau because they are just going to link you to the 2500 USD or CAD AUP Violation policy. I have done every free method of recovering my money even showing up to PayPals head quarters in Canada and trying to get into there office which I was escorted out of the building for.

Another thing I should mention is my PayPal accounts are all under my real information. If you have this issue and were using a stealth account then I have no clue how your going to take them to arbitration.

Everything I have done has resulted to me having to take them to arbitration which I am 100 percent going to do. I have many American lawyers jumping at my case and my phone is ringing like crazy because of it. The Canadian lawyers are not as excited because they want hourly rates compared to American lawyers who like contingency deals.


Hopefully my post helps people:)

Originally Posted by Wesker (Post 1055682)

This is the message you see inside PayPal Resolution Center. This is also identical to my issue.

PayPal is taking funds from only permanently limited accounts it seems.

Originally Posted by himaster (Post 1055783)

That message is exactly identical for almost every permanently limited accounts

If you also see that on the Resolution Center, then my questions is where do you see the term "Acceptable User Policy"?
On email or somewhere else?

I have many permanently limited accounts but I haven't seen the term "Acceptable User Policy" on all of the emails, notification or resolution center on all of that account.

Not sure if that's the sign...

Originally Posted by Wesker (Post 1055704)

One argument we have is this:

https://i.imgur.com/WwDy4mh.jpg

They started doing this on or around September 2019 and in bulk.

Originally Posted by maxcarnage (Post 1055853)

Hi all.

Details: Lost ~$11k USD, another 2k USD in another account (all under my real name SSN etc) going under the 180 day thing
- Day 178, money is withdrawn. AUP
- E-mails, calls all sorts of nonsense. Twitter. No luck

Business: Tutoring Marketplace. Digital services, some legitimately doing tutoring, some people doing homework. Does not fall into AUP, unethical but not an illegal business.

Reading around, people are saying send Demand Letter. Has anyone tried doing this at all? Has anyone successfully gotten their funds back? I remember reading somewhere someone did with a demand letter, but want to know whether i'm just wasting my time.

My accounts are legit, with my name and my wife's name and its appropriate SSN.

Originally Posted by Wesker (Post 1054752)

I found something that maybe related to why PayPal is doing this:

- These fines only seem to be affecting accounts that are permanently limited. If your account is temporarily limited requiring IDs or other reasons, then it doesn't seem to be affecting those type of accounts.

- When you call PayPal, the automated service will now tell you that you're permanently limited and no longer allowed to use PayPal. This was different from before as I remember calling them 5-6 months ago and it never did this.

My speculation here is PayPal has changed the process inside their company over the last 90 or so days that if you're a seller who has been permanently limited, they are now taking all 100% your funds by default and fining you for damages. They never inform you they're doing this and aren't responding back to anyone which is why not a single person to date has been able to get an answer from PayPal why they did this. It seems it is up to us to get a lawyer and resolve it that way.

Originally Posted by tinsoldier (Post 1055878)

You’re using the UK flag. Something tells me you’re not from the UK. :doh::doh:

Originally Posted by nodeal (Post 1055907)

I am curious if this AUP problem happens when:

1) PP limits your account
2) You then try to submit creative documents to remove limitation
3) PP refuses your documents and permanently limits your account
4) Right before 180 days is up they take your money citing an AUP violation

I read this is only happening to accounts that have the permanent limitation?

Originally Posted by Icykid298 (Post 1055883)

Anything else?

Originally Posted by maxcarnage (Post 1055853)

Reading around, people are saying send Demand Letter. Has anyone tried doing this at all?

Originally Posted by maxcarnage (Post 1055853)

Has anyone successfully gotten their funds back?

Originally Posted by maxcarnage (Post 1055853)

I remember reading somewhere someone did with a demand letter, but want to know whether i'm just wasting my time.

Originally Posted by Wesker (Post 1055931)

Some updates here:

Guy who filed with the BBB said PayPal responded saying they would not investigate this issue and BBB complaint was closed.

https://i.imgur.com/wB1ZNVu.jpg

https://i.imgur.com/iaQgG7z.jpg

https://i.imgur.com/7g69OM1.jpg

https://www.paypal-community.com/t5/...1948196/page/2

Originally Posted by Wesker (Post 1055820)

It's in the email and memo under the transaction.

Originally Posted by Wesker (Post 1055912)

Nothing else right now. We're waiting to hear back from Ashley and the others who are filing demands letters. Once we hear back from them which may not be until 2020, we will know better how to proceed here.

Originally Posted by himaster (Post 1055955)

What email? The limitation email?

Originally Posted by MKT (Post 1055956)

I read in they US they will ignore unless it’s a subpoena.

Make sure all of you take immediate legal action. We can not let these criminals get away with it.

Originally Posted by Wesker (Post 1055986)

Currently filing a demand letter is step #1 everyone should take. If they're unable to assist us after step #1, pre-arbitration is imminent.

For me, I am on a waiting game here waiting to hear back from the others on their demand letters since there is so much money on the line.

Originally Posted by MKT (Post 1056129)

I wouldn't wait, I might do a demand but not sure as it's just 2k. I would rather donate it to a charity than let these criminals steal it as the account along activity was 101% legitimate - I will see.

Originally Posted by MKT (Post 1056129)

account along activity was 101% legitimate - I will see.

Originally Posted by Wesker (Post 1055984)

Here is the email from PayPal I received



As you can see, they clearly mentioned I broke their Acceptable Use Policy. Since I see hundreds of different items and services, it's not clear what I broke as nothing specific in their policies are the items I sold through PayPal. I couldn't get an answer from them what specifically I did wrong without a subpoena.

The 2nd message I received I broke their AUP policy is in the paypal transaction receipt of them transferring all 100% funds out of our paypal accounts.

Originally Posted by Wesker (Post 1056134)

PayPal closed my account that was used just to send payments. No disputes, no sales, just a buyer. No AUP violation was done on this account, just that my name was associated with these other accounts (family related). No explanations why, no options to appeal. Then they took the funds out of my account without any notice or explanation.

Yes PayPal is shady and corrupt.

Originally Posted by Wesker (Post 1056137)

This is the problem here. Our accounts were legit. They limited them. I now fully understand why people use stealth paypal accounts now.