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10 years old Stealth Indonesian PP, stuck in password reset loop
 

Hi,

I have one Indonesian stealth account since almost 8-10 years. Since 8-10 years I am using same cookies and browser and use same Tuxler VPN to login and make transactions.

Everything seems fine but one week before when I received usual payments from some companies (receiving payments from same company since 4-5 years) then I tried to login by my usual method but I was asked to change password for security reasons. I tried to change, got PIN at email, entered PIN but then instead of password reset page, another and only option "Get SMS" appears however I don't have access to that mobile number which was used 8-10 years before.

Then I waited for 24 hours and tried again but same result. However when I tried to deposit funds via another site like Hosting site or Donation site then I get message "Welcome Back! We recognize you on this device" and I was also able to deposit $10 at hosting account. At this stage when session was active and my PP account was in logged in condition, I also tried to open dashboard or other pages directly by pasting urls but again I get that username/password form.

Then I waited for almost 4 days to get out of this security loop but today again same results. Again today when I tried to deposit funds through one hosting website I got message "Welcome back! We recognize you on this device ...".

Please help me how can I reset password when I don't have access to that mobile phone and its stealth account. I am avoiding to call or contact help center because they can ask for further documents which I don't have.

How to get out of this security-loop and reset password. If I get into this once then I would like to add one mobile number and also update VCC.

Thanks for helping me.


James

PS: I don't have any idea how PP support deals with kind of problem that's why I am hesitating to contact them.

Re: 10 years old Stealth Indonesian PP, stuck in password reset loop
 

I tried to change, got PIN at emai
---
where is that email?

Re: 10 years old Stealth Indonesian PP, stuck in password reset loop
 

You could try logging in from another browser but without access to the phone number, I don't think it'll work. Calling is probably the only thing that may help.


To be clear, you're able to make payments using the balance but you can't login to your dashboard?

Re: 10 years old Stealth Indonesian PP, stuck in password reset loop
 

At this stage when session was active and my PP account was in logged in condition, I also tried to open dashboard or other pages directly by pasting urls but again I get that username/password form.

---did you or did you not get into your Paypal account?

Re: 10 years old Stealth Indonesian PP, stuck in password reset loop
 

He is not the only one who leaves a dead cell phone number in his account,why cant they take care of their paypal account by removing a dead phone and replacing it with a working one?
Paypal doe snot do business in Pakistan,do you think it has found out you are actually in Pakistan ?

Re: 10 years old Stealth Indonesian PP, stuck in password reset loop
 

What do you mean? This is the primary email set at Paypal, just received PIN as usual, entered PIN at paypal website but then again at next step I was asked for sms verification.

James