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Old 01-01-2011
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Default Questions about refund: both paypal & ebay

I know when a buyer open a Not As Describe case in ebay, if I decided to refund
the buyer, ebay will hold my refund money until the buyer uploads the tracking NO.. So it is pretty safe for both.

The question is that if paypal dispute process of Not As Describe follows the same procedure? Or paypal will give my refund money directly to the buyer regardless whether the buyer will return my item or not?


Please help!

Thank you in advance!

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Old 01-01-2011
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Same company pretty much same dispute process just different looking site. :D
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Same company pretty much same dispute process just different looking site. :D
Thanks, just to clarify if i grant a full refund to buyer, paypal will request a tracking NO.and allow the item arrive before release the money to the buyer. In other words, if the buyer will not upload a tracking ON. she/he will not get money. Is that correct?

Thank you
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Nope, there's no guarantee that paypal will do that or in fact ebay will do that.

Both SHOULD. But there are cases that the seller does not get the item back even with a refund done.

Be careful, very careful. Are you dealing with the buyer to quickly resolve the matter B4 it gets escalated to a claim.
Buyers lie, never forget that
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Originally Posted by GreenBean™ View Post
Nope, there's no guarantee that paypal will do that or in fact ebay will do that.

Both SHOULD. But there are cases that the seller does not get the item back even with a refund done.

Be careful, very careful. Are you dealing with the buyer to quickly resolve the matter B4 it gets escalated to a claim.
Buyers lie, never forget that
Thank you. So what can i do if i want to refund buyers and get my item back? How should I deal with buyers and paypal dispute process?

Thank you very much
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Old 01-03-2011
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any inputs?
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