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  #1  
Old 02-20-2013
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Default Payment Held from buyer by paypal

just sold an item and customer paid for item , and got this response from paypal

never have seen this before any one else have had this issue and what happens next...my item i sold was legit


Hello SO AND SO NAME,

SO AND SO NAME just sent you money with PayPal. To help protect you, we're reviewing this payment.

The Payment Review may take up to 24 hours. When we've completed the review, we'll either clear or cancel the payment. If the payment clears: You may proceed to process the order. To know if your item is covered, check the 'Seller Protection' section of the 'Transaction Details' page and ensure that it states 'Eligible'.

You shouldn't ship the item until we let you know that the payment has cleared. We'll send you an email when we complete the review or you can check the Transaction History tab of your PayPal account.

SO AND SO NAME is a Unverified Customer

Payment Details:

Amount: $180.50 USD

Transaction ID:xxxxxxx



View the details of this transaction online

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.


Shipping Information:

Address:

Address Status: Confirmed



Thanks,

PayPal



PayPal Email ID ,,,,,,,
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  #2  
Old 02-20-2013
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It's one of those times where paypal is being nice.

Buyer's account is flagged.

paypal is 'protecting' you.

Two clues:
SO AND SO NAME is a Unverified Customer
&
Address Status: Confirmed

Is this for shipping within the USA?
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Old 02-20-2013
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That's pretty common, I've seen it happen dozens of times. I get one buyer who's bought from me several times and every purchase they get it.
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Old 02-20-2013
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happens a decent amount lately, the times it has happened it has always been cleared within 1-2 days
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That happened to one of my accounts with a purchase close to 3k and 3 months the little scammer filed a charge back, thank god I won though
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Old 02-21-2013
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Dont ship - if you really have questions, you would have to call up PP...not a great move.

PP is protecting you ...sometimes
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@GreenBean...yes it is for shipping within USA
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Old 02-21-2013
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There was something suspicious about their activity... maybe it's the relatively high purchase value if they haven't made one with that high value before.

Oh, and I hate when I get this, as I always get limited shortly after (funny... it's supposed to be a problem with the BUYER, not me).
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If they held a payment from a buyer make sure you got an active phone number on there because they might call to ask you (the seller) to check what you sold to him and do not ship.
If you don't answer nothing might happen.

But we all know not answering 1 paypal call for whatever reason puts a limited status most of the time on your account.
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hey guys thanks for everyones imput and responses. I got an email last night night from Paypal that item has cleared and its ok to ship , just never ever seen this before.

Cheers everyone
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Normal..

About 10% of the payments go into review. Mostly from new ebay users. It's a good thing I guess.
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Default Re: Payment Held from buyer by paypal

Happened again just yesterday . I believe it was from a 'guest' buyer with a high $ amount. Still can't believe they were looking after me...
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