How should I handle this customer issue... - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 09-13-2013
Senior Member
 
Join Date: Aug 2013
Posts: 919
Thanks: 187
Thanked 153 Times in 112 Posts
Activity: 35%
Longevity: 48%
iTrader: (5)
Default How should I handle this customer issue...

Seems whenever I encounter a problem or customer issue on ebay my instinct is to ask you guys before making any sudden moves...

I shipped an item to France through the ebay global shipping program. Unfortunately the item apparently got damaged in transport.

A case was opened against me through paypal, and the buyer sent me a message in French that says the item was damaged in transport and to please send another.

Something tells me paypal will side with the buyer all the time on cases like these. Can anyone confirm this for me?

Also, should I risk sending another item and risk it getting "damaged" again, or would you just issue a full refund and be done with it? The sale was only for $8.00, so it's not like it would be that huge of a loss.

Last edited by nodeal; 09-13-2013 at 12:21 PM.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 09-13-2013
Senior Member
 
Join Date: Jul 2010
Posts: 317
Thanks: 77
Thanked 18 Times in 15 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default Re: How should I handle this customer issue...

Refund it, it's only $8

I sold a jacket on eBay for 180 and it was some guy from France who bought it.

I posted it out recorded delivery signed for.

A few weeks later the guy opened a case saying he didn't receive it.

RM was saying it had been delivered I provided the tracking number to PP and they decided in my favour.

For $8 it's really not worth the hassle or bad feedback.
Reply With Quote
  #3  
Old 09-13-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,567
Thanks: 4,633
Thanked 7,146 Times in 6,512 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: How should I handle this customer issue...

Would just deal with the refund of $8 seriously....to preserve status of the account - who knows what other claims come down the future that are BEYOND your control...you need to clear up the little things in a simple way without PP judging against - chances are good that you would lose a case like this.

Did you buy tracking? Insurance? Could claim with post office if so - possibly.
Reply With Quote
  #4  
Old 09-13-2013
Senior Member
Threadstarter  
 
Join Date: Aug 2013
Posts: 919
Thanks: 187
Thanked 153 Times in 112 Posts
Activity: 35%
Longevity: 48%
iTrader: (5)
Default Re: How should I handle this customer issue...

Yes I put tracking on the item, but not insurance. For $8 though, you guys are right. I will just refund the money.

But I do not want to send another replacement item like the buyer requested. For all I know, it will get "damaged" again.
Reply With Quote
  #5  
Old 09-13-2013
JamesNorth101's Avatar
Super Moderator
 
Join Date: Apr 2013
Posts: 17,431
Thanks: 1,434
Thanked 4,395 Times in 3,419 Posts
Activity: 55%
Longevity: 51%
iTrader: (359)
Default Re: How should I handle this customer issue...

Right decision on this one. Better to take the loss and move on. Make sure you block the buyer.
Reply With Quote
  #6  
Old 09-13-2013
Senior Member
 
Join Date: Feb 2013
Posts: 1,065
Thanks: 406
Thanked 139 Times in 116 Posts
Activity: 0%
Longevity: 52%
iTrader: (7)
Default Re: How should I handle this customer issue...

OP you did the right thing. Customer always right is true on EB.
Reply With Quote
  #7  
Old 09-13-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,043
Thanks: 5,509
Thanked 9,021 Times in 7,036 Posts
Activity: 31%
Longevity: 95%
iTrader: (6)
Default Re: How should I handle this customer issue...

Quote:
Originally Posted by nodeal View Post
Yes I put tracking on the item, but not insurance. For $8 though, you guys are right. I will just refund the money.

But I do not want to send another replacement item like the buyer requested. For all I know, it will get "damaged" again.
The other issue is to decide if you want to ship items internationally.

Be careful here.

This global shipping program has its shortcomings.

Block the buyer.

Consider changing shipping options.

Reply With Quote
  #8  
Old 09-13-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,043
Thanks: 5,509
Thanked 9,021 Times in 7,036 Posts
Activity: 31%
Longevity: 95%
iTrader: (6)
Default Re: How should I handle this customer issue...

http://www.aspkin.com/forums/ebay-di...knowingly.html


Current threds on this program.

Reply With Quote
  #9  
Old 09-14-2013
Omgoozle's Avatar
Senior Member
 
Join Date: Nov 2010
Posts: 811
Thanks: 141
Thanked 201 Times in 131 Posts
Activity: 0%
Longevity: 70%
iTrader: (0)
Default Re: How should I handle this customer issue...

Quote:
Originally Posted by nodeal View Post
The sale was only for $8.00,

Question: Why is this a thread?
__________________
"There is no peace without war." -Cortex
Reply With Quote
  #10  
Old 09-16-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,567
Thanks: 4,633
Thanked 7,146 Times in 6,512 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: How should I handle this customer issue...

Quote:
Originally Posted by Omgoozle View Post
Question: Why is this a thread?
Anything can be a thread, regardless of $ amount - a chance to impart knowledge...and share experience
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How would some of you folks handle this one?? KingRay Subscriber Discussions 14 06-23-2012 03:14 PM
How should I handle buyer? elitepowersales eBay Discussion! 16 02-28-2012 09:31 PM
How do you handle this situation? inverser eBay Discussion! 4 08-17-2009 09:00 AM
How you handle location? jvc5700 eBay Suspensions 6 11-15-2008 10:18 PM
How would one handle this? KingRay Suspensions & Reinstatement Talk 3 10-11-2008 11:03 AM


Aspkin Group

All times are GMT -5. The time now is 02:04 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts