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Old 04-01-2016
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Default Buyer wins case. Got money and product.

This is a warning for the rest of you as well as to see if you have any advice. I had a buyer that ordered something with a PO Box. I messaged him and asked for a street address since it was going UPS. I didn't hear from him for several days. Meanwhile he opened a case. I got the message to him that I needed his street address. Shipped it to the street address. Provided tracking in the case. The buyer got the order. Paypal closed the case in his favor. I have tried contacting him with no response. So I went to appeal the case. Paypal tells me that since I did not send it to the address he ordered it from, I lost the case. I should have cancelled his order and got him to resubmit it to me with the correct shipping address. I asked if they couldn't at least contact the buyer and discover that he did indeed get the shipment and my answer was no.

If you have any suggestions on how I could possibly get my $105.95 back, I would appreciate it. I wonder if buyers do this type of thing because they are aware they can get away with it.
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Old 04-01-2016
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Default Re: Buyer wins case. Got money and product.

I think it's highly unlikely that you will get your $ back if PayPal already ruled against your favor.

One option could be somehow contacting the buyer and encouraging him to send the money or the item back. But probably you just had a deal with a scammer who was planning this outcome in the first place.
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Old 04-01-2016
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Default Re: Buyer wins case. Got money and product.

Sorry to read that prissanna but, yes, this happens quite often and buyers are aware of this option.

You have to strictly follow eBay and PayPal rules to win the case but sometime even with that you are not 100% sure (I've learn a lot on this forum).

Last edited by ilcarletto; 04-01-2016 at 11:50 AM.
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Old 04-01-2016
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Default Re: Buyer wins case. Got money and product.

Sorry that you got scammed by this scammer....This is why I refuse to ship to PO boxes.
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Old 04-01-2016
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Default Re: Buyer wins case. Got money and product.

OP, we've all been there at some point. This is why if there is ANY type of issue with a buyer's address I cancel the order immediately. Watch out for buyers who order with one address and ask you to ship to an alternative address after checkout, because 95% of the time those are scammers also.
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Old 04-01-2016
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Default Re: Buyer wins case. Got money and product.

Damn, paypal buyer protection is really complicated.
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Old 04-01-2016
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Default Re: Buyer wins case. Got money and product.

I often get messages from buyer that they need to change address. I carefully review feedback, feedback they left, how long they been on ebay and then make my decision.

So far 99% of the time no issues going this route. You need to make a case by case decision in my opinion. There are lots of legit people that forget to change address or its a "gift" (probably drop shipping).
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Old 04-02-2016
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Default Re: Buyer wins case. Got money and product.

it's how paypal works ,Take care next time
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Old 04-02-2016
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Default Re: Buyer wins case. Got money and product.

Quote:
Originally Posted by cooliceman View Post
it's how paypal works ,Take care next time
Stop spamming the forum with your useless insights. 6 posts in 10 minutes that add nothing to any of the conversations.

If you have nothing constructive to say then don't clutter up the forum with this garbage.
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Old 04-05-2016
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Default Re: Buyer wins case. Got money and product.

When you cancel the invoice and tell the buyer why, do you generally get them to rebuy or do you never hear from them again?

I like the idea of a case by case decision.
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