Forum

Status: In progress
Parcel tracks:
Date Time Location Tracking Event
17-04-2012 20:19 International Hub Awaiting Customs clearance
17-04-2012 20:18 International Hub Awaiting clearance - information needed from addressee
13-04-2012 23:47 International Hub Awaiting Customs clearance
13-04-2012 23:32 International Hub Received in destination country
12-04-2012 17:41 Delivery Agent - HONG KONG - PTT Forwarded for export
12-04-2012 13:54 Delivery Agent - HONG KONG Collected from customer

how long shall i wait for?? i mean for one camera... why is this one taking log??? when do you think i will get it?

more info needed eh

ring the courier....parcel force ?

Welcome to the forums - all the best.

Parcel force would not be able do anything if it in cutoms. But if more information is needed then just call up parcel force to see what's the problem.
Sometimes it is a very minor thing, maybe the address was incorrect etc.
Goodluck

NEVER EVER SHIP VIA PARCELFORCE!

The amount of problems I had with them is ridiculous they inspect ALL packages VERY careful.

DHL goes through customs 2 minutes after arriving at 'Sort Facility'...like hell do they check packages properly.. one of the DHL reps told me their best / quickest route is HK to UK as they have such a good relationship with the airports.

Parcelforce will burn you

oh and regarding your camera that is probably seized.. its taken way too long unless their is fees needed to be paid but you should of received that in the post by now

I always used Parcelforce when shipping certain items. It takes like 4-5 days to clear customs but it was worth it. Any other shipping method, I would have been apprehensive to use. Parcelforce do not inspect nearly as often in my experience.

davey...depends on whats in the package bro and abit of luck whether it gets seized or not

they dont inspect every package for one reason or another

its happened to me a few times though so i hear ya

The only problem is that they can still let it sit doing nothing for days, even if they have no intention of inspecting it. As long as the invoice is good and does not get them interested in the contents, they normally have no reason to open it. But it is worth it if you have the time.

What do you guys reckon..? Seized..? I have not had this before - awaiting customs clearance twice..

Have already phoned parcelforce twice but spoke to useless articles both times who were no help.

Btw had this item shipped many many times to UK with no issues, usually marked as gift/samples.

09-05-2012 13:18 International Hub Awaiting Customs clearance
09-05-2012 13:15 International Hub Received and processed
07-05-2012 18:02 International Hub Awaiting Customs clearance
07-05-2012 18:01 International Hub Received in destination country
05-05-2012 03:08 Delivery Agent - SHANGHAI - PTT Forwarded for export
04-05-2012 20:43 Delivery Agent - CHINA Collected from customer

Doesnt matter about previous times, exactly what I said above... Parcelforce IS problems whichever way you look at it!

DHL - NEVER had a problem, they have the best relationship with airports and some of the quickest routes EVER.. I advise to send 1 parcel with DHL and 1 with PARCELFORCE and come back to me with which is easier :)

Willkeelham - Its that type of bull you posted above is why I would never ship with Parcelforce again OH and the fact they put ridiculous prices on the customs fees where DHL dont.

Thanks for the quick reply, I have used DHL many times and in all honesty I AGREE and PREFER DHL. Tracking/service/speed are top notch and win hands down over parcelforce.

I get 80% of my packages shipped with DHL...

This one supplier however and product are not advised to be sent via DHL by more than one chinese supplier, hence sending via EMS.

Just wondered if anyone else had had items awaiting customs clearance twice that is all!

I've never had a problem with either but definitely prefer DHL for several reasons:

Faster, better tracking info and lower "admin" fees when processing customs charges.

If it says it twice it usually means fees are needed might be worth calling them and asking is there are fees on it Wilk.

Looks very bad 5 days in customs already..

Like these other guys say DHL is your way.. :D

iv called parcel force and the man said he is going to ring up customs and see whats taking so long and then he is going to ring me back. im waiting for his call.. its been sooooooo long the parcel being held by customs.. i evn have to go on holiday in a weeks time aswell
Date Time Location Tracking
Event
17-04-2012 20:19 International Hub Awaiting Customs clearance
17-04-2012 20:18 International Hub Awaiting clearance - information needed from addressee
13-04-2012 23:47 International Hub Awaiting Customs clearance
13-04-2012 23:32 International Hub Received in destination country
12-04-2012 17:41 Delivery Agent - HONG KONG - PTT Forwarded for export
12-04-2012 13:54 Delivery Agent - HONG KONG Collected from customer

no good. no good indeed. now just pray that it comess !! ......

I prefer UPS. Everything reaches me from China in 3 days maximum, and it clears as soon as it arrives in the country. EMS is a last resort for me

Elijah. What are you importing?
If you got nothing to be afraid of, the all you can do is wait.
Customs can hold to your item has along has they want, and no courier company can do anything.

i am having a simular problem....

iv had the odd awaiting custom clearence for over 14 days before BUT this is a new one for me, here is a copy of the Parcel force tracing info...


14-05-2012 - 09:02 - International Hub - Awaiting Customs clearance

14-05-2012 - 08:45 - International Hub - Received and processed

09-05-2012 - 10:40 - International Hub - Awaiting Customs clearance

09-05-2012 - 10:39 - International Hub - Received in destination country

08-05-2012 - 00:19 - Delivery Agent - BEIJING - PTT-Forwarded for export

07-05-2012 - 18:16 - Delivery Agent - CHINA -Collected from customer


has anybody else had THE RECEIVED AND PROCESSED THEN HANDED BACK TO CUSTOMES FOR AWAITING CLEARENCE AGAIN????

very confused at this one?

where does it say handed to customs?

looks like there is a hold up for one reason or another

what does the status say.......

@powerjam, please could you PM me with what you are importing... i have a feeling this means they are seized but havent had any letters through yet on mine...

Take a pm too to understand what's going on with the products.

There holding and checking everything through ems ,my supplier said its because of the olympics,I ve been charged tax on all my packages coming through even 1s with a value of $30

Its taken like 10 days to clear customs its a total pisstake

I had the same yesterday it will mean your going to have to pay charges

Hi GTB... it says processed and is now awaiting customs clearance AGAIN so i assume it has been handed back awaiting clearence!!!

I have just checked the status and it says "in progress"

Thanks for the reply

ok it aint been seized yet then bud

keep the faith:thumb:

if it says handed to customs and the status says delivered then its gone

give parcelforce a call...ask them what the situation is?

Last March I got 1 parcel cellphone cases seized for the brand logo (300pcs). I already received a letter 2 weeks later.
And now after 2 months I got 1 more letter this morning with 8 pages. (this to officially notify you that U.S. Customs and Border Protection seized the property bla..bla...bla...) and asks me sign the form which they attach with the letter and send it back to them within 30days.
In fact, I am not stupid that sign and send it back... Just want to know what will they do after that 30days. any recommend?

PS: I'm still using that seized address until now and received other 20 parcels without any problem for the same cellphone cases. but now thinking to change to another address.

Hi big.
How long was your item held? Mines been there a while now. What sort of charge did you get if you dont mind me asking and how was you notified???
Iv rang parcelforce 2 times and told both times item thay have not cleared customs yet and can anything from 1hr upto 1 month :(

It is not smart way to use the seized address to receiveing the goods,it is not worth trying it within 6 months .Why donot you use a new address to make the risk to be much less as possible as you can.

1 letter may not give you a big problem but if more coming,nobody can assure the result.

What is this? :noidea:

Lack of sleep?

Hi peeps have just ordered few bits & bobs via ems & dhl & will prob order some more today. Let me know the outcome of ur items being delivered or not please & i will do the same. cheers

Iv rang parcelforce everyday now for the last 3 days and only had "its awaiting clearence" has anyone had a parcel seized and if so how does it all work?

Cheers x

yeah when its seized it will say handed to customs

status will be delivered

What then? Do you get a letter? Fine? Asked to come in? What happens after a parcel is seized? Do thay just get destroyed or what?

maybe you get a letter..maybe not

if you do just ignore

yeah they destroy....they say they do anyways but if i was a customs official i would be taking that sh*t home and banging it on ebay :dance:

Just an update on mine:

17-05-2012 02:02 International Hub Forwarded for UK processing
17-05-2012 02:00 International Hub Revised charges to be paid
16-05-2012 09:50 International Hub Awaiting Customs Charging
09-05-2012 13:18 International Hub Awaiting Customs clearance
09-05-2012 13:15 International Hub Received and processed
07-05-2012 18:02 International Hub Awaiting Customs clearance
07-05-2012 18:01 International Hub Received in destination country
05-05-2012 03:08 Delivery Agent - SHANGHAI - PTT Forwarded for export
04-05-2012 20:43 Delivery Agent - CHINA Collected from customer

Think this is a news customs charging this and they probably have a huge backlog of packages. I am going to use DHL only from now! Looks like we should all be getting our packages anyway! Forwarded for UK processing means forwarded to local depot, this usually take 10-14 hours for mine so should be delivered tomorrow unless i have to pay charges prior to delivery....

Parcelfarce will hold the package until the charges are paid.

I didn't know that ebayorbust... never even had to pay customs charges with parcelforce?EMS before! I shall phone and pay charges as soon as its gets to depot...

you can call parcelforce and pay it

Hi Guys, I have items caught up too,

these are my tracking events

16-05-2012 13:29 International Hub Received and processed

13-05-2012 22:57 International Hub Awaiting Customs clearance

13-05-2012 22:56 International Hub Received in destination country

12-05-2012 01:17 Delivery Agent - GUANGZHOU - PTT Forwarded for export

11-05-2012 18:58 Delivery Agent - CHINA

It's the first time i've ordered from this particular seller and my first thoughts are that there was a problem with the customs form but it seems that customs are unfortunately going through a stage of tightened security.
What's different from my tracking info is the fact that most others seem to be 'Awaiting customs clearance or charges' a minute after being 'recieved and processed' but mine hasnt, its been 20+ hours and mine still hasnt so i am really unsure to whats next.

But something is definately wrong or different as parcels usually get 'recieved and processed' at the national hub not the international hub, which would lead me to believe that all our parcels are still heavily in customs :( I seriously hope I dont lose this parcel, i am in for a serious amount of money down the drain.