Parcelforce repeated delays with goods

[RRP]

Originally Posted by powerjam

@ RRP.... from what i can see of yours, it looks like a knormal posting, thats what mine knormally do, some times go thru strate away but some times i have to wait (longest has been 14 days)...
this time thou the items keep getting handed back into customs for clearence OVER AND OVER... its doing my nut in lol

oh right hopefully. Is every parcel being charged just for the pleasure of having to sit in customs for 7 days lol? or are only the 'wrong' ones being charged? I have no idea what my seller put on the customs form, i could be in for a huge charge if he's put a low value on there. that's if it still doesnt get seized. I'll keep you guys updated as soon as i see a new tracking event.

[RRP]

Oh and one other thing, which I personally think is very unusual is that on my EMS tracking info it says that my parcel was inspected at China customs before being sent over? It cleared their customs in hours but that doesn't neccessarily mean it will clear ours (UK's)?

[powerjam]

Iv just had one of mine turn up in my local hub so rang them and i have a £47.92 charge which i paid by card and have been told it will be with me on Monday... im very baffled how thay have worked the charge out... but will know on Monday.... still got 2 more sitting in coventry thou

[GTB]

damn....were these f a k e goods from china

no pressure to answer that but your not alone in any case

[Callidus]

I swear I posted about charges having to be paid on the same sort of problem someone else had near the top of this page... Awaiting clearing customs twice with handed back to customs in between is always fees...

anyway why you messing with EMS,, 99% more chance of getting seized... another parcel of mine come through in 2 days from china via DHL ... forget ems!

[Callidus]

Originally Posted by powerjam

Iv just had one of mine turn up in my local hub so rang them and i have a £47.92 charge which i paid by card and have been told it will be with me on Monday... im very baffled how thay have worked the charge out... but will know on Monday.... still got 2 more sitting in coventry thou

EXACTLY! someone else has made this point.

I sent 2 packages EXACTLY the same items from China, same box, same quantity. 1 via EMS, 1 via DHL. EMS comes through with 33.90£ of charges and DHL £9.76

Also I got the DHL one a week before EMS.. do the math people

[snowben]

do DHL have to be checked most of time?
as i use EMS most of the times.
in the last month i got a few parcels sent by DHL but when i received them they have all been checked by the customs.
just wondering does it happen all the time?

some products that i do are top brands.

i dont want customs hold the parcel then ask me for the proofs all the time.

[Callidus]

I have never had boxes checked mine clear customs really quickly!
Within 2 minutes of them being 'Processed' .

Had one come through fine again last night 200 pcs

[snowben]

what sort of size r yr parcels,n also what r the weight /each?thx

[powerjam]

Mine are all under 12kg and sized around 20cm x 20cm x 50cm (all max sizes)...
The invoicecsays 30usd & iv had my 1st parcel released with a £50 custom charge...! bt!!
Dont know how thay have come up with the figure but i wasnt going to argue... i payed up and should have my 1st parcel on Monday...
The rest are still being held awaiting customs clearence...

[powerjam]

Originally Posted by GTB

damn....were these f a k e goods from china

no pressure to answer that but your not alone in any case

Lets just say i paid without asking any questions lol

[GTB]

yup.....

£50 is excessive.....

[powerjam]

Originally Posted by GTB

yup.....

£50 is excessive.....

Too right it is... any ideas how thay would of worked that price out? As i dont think the parcel was opened and like i said the slip was for 30usd...

[GTB]

i would ask them how they came to £50

bet half is just handling fee

robbing b******s

[biggesmalls]

Mines been in customs 15 days now

[plymgary]

Hi everyone,

I've been waiting for a parcel to clear for 11 days now so phoned customs this morning.

They told me that customs in Coventry and inspecting all parcels that are coming into China and as of this morning they were up to the ones that have 'Awaiting Customs Clearance' dated up until the 14th May.

Hopefully this will save some of you worrying. But, it is driving me mad....I need my items!!!!

[Ant]

I Need some advice myself ive been getting packages no problems from china since last year one everyweek comes in 3-5days but now its stuck like everybody elses :( i order research chemicals btw here is my tracking

Date Time Location Tracking Event
18-05-2012 09:54 International Hub Received and processed
14-05-2012 17:04 International Hub Awaiting Customs clearance
14-05-2012 17:03 International Hub Received in destination country
11-05-2012 21:40 Delivery Agent - SHANGHAI - PTT Forwarded for export
11-05-2012 18:13 Delivery Agent - CHINA Collected from customer

Hope it doesnt get seized i spent every penny ive got on this order

[GreenBean]

Welcome to the forum, Ant.

My usual advice is to not make contact with HRMC.

Research chemicals are a slightly different story however.

What company handled this for you & was it one that you had done business with before?

[bunnyandfoxy]

Ordered some parts for my boat on 30th April.
It took the supplier 7 days to ship them.
Now:

INTERNATIONAL HUB
Wednesday, May 23, 2012 1:52 PM
AWAITING CUSTOMS CHARGING

Wednesday, May 16, 2012 9:20 AM
AWAITING CUSTOMS CLEARANCE

Wednesday, May 16, 2012 9:18 AM
RECEIVED IN DESTINATION COUNTRY

CHICAGO, IL, USA
Thursday, May 10, 2012 10:12 PM
FORWARDED FOR EXPORT UNITED STATES

Monday, May 7, 2012 7:42 PM
COLLECTED FROM CUSTOMER

16 days since they were shipped it took 9 days to get from Chicago to Coventry by air (a passenger liner does it in 6 days!) now it is languishing in Customs. How can it take so long for a retail packaged item with the correct documentation and stated value to go through Customs in the 21st century?
Still don't know when to expect it.

[Ant]

Thanks and yeah glad to be apart of the site , i havent made contact with HRMC but i did email PF to see whats taking so long and they replied saying its still with the Uk border agency guessing thats customs yeah ? Ive been getting the same product from the same company for about a year now no problems , parcelforce informed me that usually no parcels even go through customs but strict because of olympics now, it says exactly whats in the parcel on the front i think not sure , i have had one parcel opened about a month ago but the foil pack was still sealed and intact , inside is a documentation telling them that is Pentaerythritol must of read it and let it go through so i dont see a problem with it going through this time, i have had packages since they opened it that one time

[GreenBean]

Pentaerythritol would be held whilst they confirm & check the legitmacy of the importation.

Late April importation procedures were changed. Tendecy is for most items to be checked & checked & rechecked.

Your category will be under very close scrutiny even if it's for medical research. (? angina drug)

[Ant]

Should be fine thats what its labelled as on the outside of the package and its comes with no problems everytime, it isnt illegal so i dont see the problem , ill just have to wait it out , been in the UK since last monday though im an impatient man haha