Parcelforce repeated delays with goods

[johnboyz26]

Originally Posted by wilburnet

Oh my god ... this is spooky re Johnboyz26 Look at my tracking details below they are near identical , especially on the 15th June !!

Anyway i rang Parcelforce this morning . After the woman said it was at customs , i said was only ringing about the info required from addressee part , and she said she could not see that detail from her end on her computer , and that it would probably clear from Customs in a few days . So i think it just a waiting game now . The reason i think mine has been held is that it ways 8KG approx so its pretty bulky .
Got 2 smaller parcels through with no problems the start of last week




15-06-2012

19:24

International Hub

Awaiting Customs clearance



15-06-2012

19:23

International Hub

Awaiting clearance - information needed from addressee



13-06-2012

09:09

International Hub

Awaiting Customs clearance



13-06-2012

08:53

International Hub

Received and processed



10-06-2012

16:22

International Hub

Awaiting Customs clearance



10-06-2012

16:21

International Hub

Received in destination country



04-06-2012

23:01

Delivery Agent - GUANGZHOU - PTT

Forwarded for export



04-06-2012

19:30

Delivery Agent - CHINA

Collected from customer

ahhh nightmare, i had a big package get through no problems last week. but now 2 small packages are stuck im not odering anything until after the olympics. serious pain, i have finally mastered making rock solid uk amazon selling accounts and now i cant get any stock in, LOL TYPICAL. i also spoke to my supplier and they said it will be fine its the olympics holding it up

yup looks like we have to wait, pray, hope!!!!!!

[BlackBox]

Originally Posted by BlackBox

my first parcel Status has changed from Held to process


my second parcel Status In progress Expected delivery date 19-06-2012

when spoke PF they said that the parcel will go to one off there depot in oxford then to me in HP12

just to let you know my second parcel i this morning and it was not opened just wait for first one both came into uk at same time

[johnboyz26]

just got this email from PF, look like my goods are gone!!! nightmare will keep you posted how it goes, always the way, no money to pay rent and can get any goodies in to sell,


Your parcel is currently been held by Customs Stores waiting further instructions from our clearing agents.



You should have received a letter asking you to contact our clearing agents UPS about the item. It's likely that they will either need a declaration of contents or an invoice of value for the item.

[Hushhush]

Originally Posted by johnboyz26

guess im now playing the waiting game too :-(, i have been doing this 5-6 years now, never seen anything like this

its just the "International Hub Awaiting clearance - information needed from addressee" that worries me, as i did a google search and this could mean they are sending me a letter and holding the box?? did any of yous have this on your parcel froce tracking too????

Personally if it was me and I knew its something that's iffy in my parcel the information they requesting from you I wouldn't reply u cud be getting your self shot

Cutting your losses is worth it some times

[Hushhush]

Originally Posted by BlackBox

just to let you know my second parcel i this morning and it was not opened just wait for first one both came into uk at same time

Now pal what date was yours waiting at received and from just out of interest

[lj17]

Originally Posted by Hushhush

Now pal what date was yours waiting at received and from just out of interest

mines been at "received and processed" since 13th june......was in customs clearance for 5 days before that...im hoping that means its on its way 2 me!

[lj17]

ooo i just telephoned them, it has cleared customs, he said its on its the way to the national hub then said it should be sent out to me tonight or tomorrow.....im quite sure it will be in the national hub for a few days though so i think maybe the customer service guy was fibbing just to keep me happy......spose bit more patience....!

[johnboyz26]

Originally Posted by lj17

ooo i just telephoned them, it has cleared customs, he said its on its the way to the national hub then said it should be sent out to me tonight or tomorrow.....im quite sure it will be in the national hub for a few days though so i think maybe the customer service guy was fibbing just to keep me happy......spose bit more patience....!

hey lj17 looks like your good then, nice once, what was in your package??/ vero?? or legit gear??

[Hushhush]

Yeah wat u got in yours mate mines been waiting ages

[lj17]

vero.....only about 10 items though

[Ant]

I emaile pf about mine today thats been in since 18th may they sent me this,

Dear Anthony


Thank you for your email.


I am sorry to hear that your parcel has not yet been delivered.


If 24 hours has already lapsed since your parcel was last scanned, please can you provide the following information and once received, I can initiate a search on your item:


Parcel number
Sender's details (name, address and *contact telephone number)
Recipient's details (name, address and *contact telephone number)
Description of contents and packaging (size of parcel, whether it was packaged in a bag, box etc.)
Value of item

waiting for a reply now ive sent details

[BlackBox]

Originally Posted by Hushhush

Now pal what date was yours waiting at received and from just out of interest

12-06-2012 17:49 International Hub Awaiting Customs clearance
12-06-2012 17:48 International Hub Received in destination country
07-06-2012 15:07 CHANGSHA EMS Forwarded for export
06-06-2012 18:19 Delivery Agent - CHINA Collected from customer

on 18th parcel started moving to national hub

[BlackBox]

Should get second parcel in morning Good News!!


21-06-2012 13:43 National Hub Received and processed
21-06-2012 10:20 International Hub Forwarded for UK processing
18-06-2012 08:31 International Hub Received and processed
12-06-2012 22:05 International Hub Awaiting Customs clearance
12-06-2012 22:04 International Hub Received in destination country
06-06-2012 14:39 CHANGSHA EMS Forwarded for export
05-06-2012 18:31 Delivery Agent - CHINA Collected from customer

[Hushhush]

Originally Posted by Ant

I emaile pf about mine today thats been in since 18th may they sent me this,

Dear Anthony


Thank you for your email.


I am sorry to hear that your parcel has not yet been delivered.


If 24 hours has already lapsed since your parcel was last scanned, please can you provide the following information and once received, I can initiate a search on your item:





Parcel number
Sender's details (name, address and *contact telephone number)
Recipient's details (name, address and *contact telephone number)
Description of contents and packaging (size of parcel, whether it was packaged in a bag, box etc.)
Value of item

waiting for a reply now ive sent details

Let us know how u get on mate it might be some doozy lad replying to ur email wrong but let me know

[johnboyz26]

got letter, look like they are just wanting to make some money of us!!!!

they want to find out the real value of the items, and charge vat/import tax

which i think is about 30 percent of the total amount!!!

i think its time i moved house pronto.

its say if you send in the detials and they ok it you simply go to nearest post office and pay the bill then they release the items,

could we be paying for all the overtime required to find all the ⊗⊗⊗⊗ olympics gear coming in????

im sending my letter back see what happens!!!!

[Hushhush]

What does veto stand for

[Hushhush]

Vero I mean

[BlackBox]

Originally Posted by Hushhush

Let us know how u get on mate it might be some doozy lad replying to ur email wrong but let me know

when i phoned i somtimes get a guy called james at PF who allway told me that the parcel has been sent back to china when i knew was not true

[Hushhush]

They don't call do they

JUST SO YOU know one mines passed customs was there 21 days

I should hopefully get it soon the one that's passed is one that was sent second
They may be working backwards if that makes sense

[johnboyz26]

vero mean illegal goods on ebay vero team will take you down if you sell illegal goods,

yeah im not really worried about this, they are hunting down ⊗⊗⊗⊗ olympics gear and making the papers!!! and chagingus non olympic gear guys.... after the olympics this should all pass by.... i hope

will be interested to hear everyone elses stories i will you posted about my post

[Hushhush]

Originally Posted by johnboyz26

vero mean illegal goods on ebay vero team will take you down if you sell illegal goods,

yeah im not really worried about this, they are hunting down ⊗⊗⊗⊗ olympics gear and making the papers!!! and chagingus non olympic gear guys.... after the olympics this should all pass by.... i hope

will be interested to hear everyone elses stories i will you posted about my post

Good thanks for tht reply one mines out for delivery today other not budged

[Ant]

I've had two parcels to my freinds address in the past 2weeks come fine. Took 2days to clear customs, I'm waitiin on a reply now for the one from may, I contacted them 3times prior and they said customs still had it and this time they haven't said customs have got it? Hopefully it will be good news haha