Parcelforce repeated delays with goods

[Smith]

Hi,

I just read your post and i have the same problem, its been in customs since 28/09/2011...I'm getting worried now..did you received your parcel already?

Many Thanks
Hanna

Originally Posted by fiffy

Hi

ooops...... just put this post in wholesale didn't realise there was a shipping thread!!!

I was wondering if anyone could help.

I purchased 1 vero item for personal use. It arrive in the UK on the 4th but has been showing as awaiting customs clearance ever since and I am worried something has happened to the parcel.

I have called Parcelforce twice and received two different answers. One said there was a backlog and it would be processed soon then information would be updated on my tracking info. The other adviser asked me what was in the parcel then told me all items from China were being stopped and counterfeit items seized, they would then eventually be updated to show this on the tracking info.

This has made me a bit worried......... but surely if it says awaiting customs clearance it hasn't been dealt with? Has anyone had any experience? I have found lots of posts on the net about the subject but no one mentions how it ends?

Kind regards

04-09-2011 22:07 International Hub Awaiting Customs clearance
04-09-2011 22:06 International Hub Received in destination country
31-08-2011 23:57 Delivery Agent - GUANGZHOU - PTT Forwarded for export
31-08-2011 10:34 Delivery Agent - CHINA Collected from customer

[GTB]

handed to customs on the parcelforce website means it has been seized in my experience

what was in the parcel?

[GTB]

what is the status of the parcel?

does it say in progress?

does it say held?

seized?

[Bunneh]

I have had parcelforce hold items in customs fro over 7 days and was told because of backlog and that they only process parcels on certain days of the week.

Parcelforce usually state ' awaiting customs clearance' until its released and then it will state ' charges need to be paid' which is when you have to call them and pay the customs before they will release it to you.

Also when there are charges to be paid, they send out an invoice to your address and it shows you were to go on there site to pay for the charges.

This usually happens to me on a weekly basis.

Parcelforce charge £8 on top of the custom charges as well for handling :(

[GTB]

Bunneh

greenize has had there parcels seized

handed to customs on p`force site means its gone

check the status where it normally says advised or in progress and if it says delivered its gone:(

tis the risk we take

minimize the risks

[Bunneh]

Soz hun i was replying to the poster

Heres my latest parcel from parcelforce so you can see how long it takes..


Customs clearance processing complete, Sep-23-11, 06:52 AM
Customs Clearance, Sep-19-11, 11:34 AM
Customs Clearance, Sep-19-11, 11:33 AM
Processed Through Sort Facility, Sep-19-11, 11:28 AM
Processed Through Sort Facility, Sep-15-11, 01:25 AM, ISC CHICAGO IL (USPS)
Arrived at Sort Facility, Sep-14-11, 22:54 PM, ISC CHICAGO IL (USPS)
Acceptance, Sep-13-11, 15:25 PM, ANN ARBOR, MI, 48108

[GTB]

okay no worries

they have been seized, i would be very surprised if they come back on n a few days and say they received their parcles, i hope they do like but.............

where do you reside bunneh

US or UK?

[Bunneh]

Looks like there parcels entered the country, then left customs and went to the international hub, then was returned back to customs.... looks wierd, i wonder what they were importing...

Im in the UK.

[GTB]

yeah that happened before to me, i think it says forwarded for uk processing even if it has already been sized by customs

why is your tracking in the usa then?

[GreenBean]

@Smith

stop repeating the same question.

What is in the parcel that makes you think there might be a problem?

parcels can often be delayed to be released.

I would be patient and avoid contacting customs.

Been many reports of delays with incoming items being handled by parcelforce over the past 13 days.

[Bunneh]

Originally Posted by GTB

yeah that happened before to me, i think it says forwarded for uk processing even if it has already been sized by customs

why is your tracking in the usa then?

I buy my parcels from the USA...So it says accepted in Miami (I assume)
Thats also why im up till like 4am on this site LOL...


sorry i also see the whole whole tracking didnt paste in the window:

DELIVERED ABROAD, Sep-27-11, 08:40 AM, GREAT BRITAIN
Customs clearance processing complete, Sep-23-11, 06:52 AM
Customs Clearance, Sep-19-11, 11:34 AM
Customs Clearance, Sep-19-11, 11:33 AM
Processed Through Sort Facility, Sep-19-11, 11:28 AM
Processed Through Sort Facility, Sep-15-11, 01:25 AM, ISC CHICAGO IL (USPS)
Arrived at Sort Facility, Sep-14-11, 22:54 PM, ISC CHICAGO IL (USPS)
Acceptance, Sep-13-11, 15:25 PM, ANN ARBOR, MI, 48108

[GreenBean]

@Bunneh, Miami is not mentioned. It mentions the state of Michigan. Ann Arbor is in that state.


FOUR users in one thread all impatient because a few parcels are delayed in getting to them.
Doing my head in

[Bunneh]

Originally Posted by GreenBean™

@Bunneh, Miami is not mentioned. It mentions the state of Michigan. Ann Arbor is in that state.


FOUR users in one thread all impatient because a few parcels are delayed in getting to them.
Doing my head in

LOL Greenbean... I have no clue bout states ... just went on the MI..


Customs is always generally slow, I think these buyers assume they are the only people in there country with a parcel stuck in customs so it should be released the same day

[GTB]

its not over till the obese guy at customs sings

if it has been seized you will know as it will say handed to customs and the status will be delivered!

[ShadyOne]

A parcel can even be stated as 'Released' on Parcelforce tracking but may actually have been seized. The best way to find out the progress is to keep phoning Parcelforce, each day etc, if you suspect a delay/seizure. Get an answer off them over the phone. Quicker and easier.

[teedon]

Originally Posted by ShadyOne

A parcel can even be stated as 'Released' on Parcelforce tracking but may actually have been seized. The best way to find out the progress is to keep phoning Parcelforce, each day etc, if you suspect a delay/seizure. Get an answer off them over the phone. Quicker and easier.

But sometimes it is useless to keep calling the shipping company ,as they will say they have nothing to do with your package and they will tell you to contact the custom directly and throw you away .

Sometimes different shipping company staff even will give you different answer.

Consider the risk to be seized before you import the goods.Of cource if the profit is much bigger than seized rate,you may go ahead to conutiue more packages

[fiffy]

Just thought I would update as it may be of use to someone but my package was seized- I didn't think there would be a problem as it was a small single item! Guess I was wrong! I have heard there are major crackdowns happening with UK customs? Has anyone else heard this?

[GTB]

what type of item was it?

[kailoo]

Originally Posted by bigboy

buzzin indeed, just recieved it mate

Status: In progress
Parcel tracks:
Date Time Location Tracking Event
17-04-2012 20:19 International Hub Awaiting Customs clearance
17-04-2012 20:18 International Hub Awaiting clearance - information needed from addressee
13-04-2012 23:47 International Hub Awaiting Customs clearance
13-04-2012 23:32 International Hub Received in destination country
12-04-2012 17:41 Delivery Agent - HONG KONG - PTT Forwarded for export
12-04-2012 13:54 Delivery Agent - HONG KONG Collected from customer

how long shall i wait for?? i mean for one camera... why is this one taking log??? when do you think i will get it?

[GTB]

more info needed eh

ring the courier....parcel force ?

[rsot]

Welcome to the forums - all the best.

[eternity4u]

Parcel force would not be able do anything if it in cutoms. But if more information is needed then just call up parcel force to see what's the problem.
Sometimes it is a very minor thing, maybe the address was incorrect etc.
Goodluck