DHL package delay in Hong Kong

[beachbum12]

Looks like Chinese customs are working through the holiday.

Just had my Dhl package clear shenzhen customs - it's been stuck there since 19th

It's now in Hong Kong waiting to be loaded on tonight's dhl flight to Heathrow and should arrive in the UK tomorrow.

Happy days

[skymania]

Hi guys

I have a package coming with DHL

and it is in this situation:

Monday, September 29, 2014 Location Time
1 Shipment information received HONG KONG - HONG KONG 20:52


And when i call DHL at my country they are telling me that the shipment has not been picked up from the supplier please contact your supplier, when i contact the supplier she told me that the box was sent already.

who should i believe?

Thanks for your help

[dedee23]

hello, good for you , my item is stuck on customs yet

ON SINGAPORE POST my status is still information received..

maybe after chinese holiday my item will get through customs

[kwb]

My shipment from Sept 13th has just been released and the tracking info has updated. Also my shipment from Sept 11th has been delivered.

[SydneyAu]

Originally Posted by CCJay

Anyone having issues with ems

Nope! 2 packages sent last saturday arrived on Friday. EMS doesn't fly via HK so there path's bit smooth although the volume might have increased due to many re-routes. Hope that helps!

[SydneyAu]

Originally Posted by skymania

Hi guys

I have a package coming with DHL

and it is in this situation:

Monday, September 29, 2014 Location Time
1 Shipment information received HONG KONG - HONG KONG 20:52


And when i call DHL at my country they are telling me that the shipment has not been picked up from the supplier please contact your supplier, when i contact the supplier she told me that the box was sent already.

who should i believe?

Thanks for your help

they both are right because the goods have been picked from the seller by local dhl agent but not reached DHL hub yet for official DHL to pick it up and scan for the update to change and specially because of the incident there are so many packages awaiting. You could ask your seller whereabouts of your parcel so they can check with the agent because from the city your seller is in to HK there will be another city and custom check there too.

[ameliavega27]

Originally Posted by SydneyAu

they both are right because the goods have been picked from the seller by local dhl agent but not reached DHL hub yet for official DHL to pick it up and scan for the update to change and specially because of the incident there are so many packages awaiting. You could ask your seller whereabouts of your parcel so they can check with the agent because from the city your seller is in to HK there will be another city and custom check there too.

I have the same scenario, very same answers from DHL and seller. Mine was shipped on 13th, changed date to 28th and still today shipment info received.

Last Sept 22, I asked the seller if there's a way to change courier to FEDEX, EMS or something. She said she'll just resend it to Singapore post. On the 23rd, she gave me tracking number and I was able to track it on the 25th saying "Notification of shipment confirmation" till today.

Well, I don't know if I'll believe the seller if she really send again another item because it's a bit expensive. The seller is trusted seller and I personally know a person who had a smooth transaction with her last month.

[Fanatics]

Its true. The DHL and customs are not on holiday. My package was just picked up .

Saturday, October 04, 2014 Location Time
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 13:28

1 Shipment picked up HONG KONG - HONG KONG 13:2

[CCJay]

Mine still sitting there. Ems

24/9/2014 Delivery Agent - GUANGZHOU
Forwarded for export

[rsot]

Originally Posted by CCJay

Mine still sitting there. Ems

24/9/2014 Delivery Agent - GUANGZHOU
Forwarded for export

That is long - speak to your seller

[CCJay]

I have they away on holiday at the moment

[galigusso]

I also had a delay with DHL from HK... And seller said customs takes extra measures.

[xShevaa7x]

Originally Posted by CCJay

I have they away on holiday at the moment

My supplier for a year told me EMS is fine, but mines been at GUANGZHOU Despatch from Sorting Center, which although isn't the same as yours on parcel force website says it's been forwarded and my supplier (before going on holiday) said it means it's been forwarded. This was the 27th and nothing so far. Considering changing supplier if he knowingly lied to me.

[CCJay]

Has the tracking number changed when you enter the CN tracking number into it? My previous orders all done this when hit the UK and changed with GB on the end. My one that is stuck is still showing CN so know that not here yet and still over there.

[xShevaa7x]

Originally Posted by CCJay

Has the tracking number changed when you enter the CN tracking number into it? My previous orders all done this when hit the UK and changed with GB on the end. My one that is stuck is still showing CN so know that not here yet and still over there.

It's still CN EMS says "Despatch from Sorting Center"
Parcel force says "Forwarded for export" on 27th. I'm thinking that it hasn't left China and i'm hoping to see an update after Monday when people are back to work. Or at least an inquiry from my supplier because he isn't answering me now that it's holiday season.

Not sure how hard it is to answer questions on your phone just because it's holiday season. Whole country goes to a stand still... I will consider taking my business else ware unless he gives me a decent discount in the future. Paid 2 weeks ago on Monday.

[CCJay]

Exactly the same as mine then. We see Monday what happens to It. My supplier has got back to me and going to look into it too

[xShevaa7x]

Originally Posted by CCJay

Exactly the same as mine then. We see Monday what happens to It. My supplier has got back to me and going to look into it too

Good, let me know what happens. I'm not sure if my supplier knew about EMS, but he has been good in the past and told me what products that have had complaints before selling them to me, so I think he's honest. It's hard to know. I'm guessing I will hear from mine on Monday, but it would be nice to get the packages before next weekend, or at least know when it will be here.

It's the not knowing that is the worst.

[validname]

Be patients. Next week all will become normal

[Fanatics]

It seems the china customs is flagging some of the packages for usa customs. Out of 6 packages, I only recieved 3 and other 3 are stuck in customs. The 3 I recieved , 2 boxes had a big C written on the side.

[ameliavega27]

Originally Posted by Fanatics

It seems the china customs is flagging some of the packages for usa customs. Out of 6 packages, I only recieved 3 and other 3 are stuck in customs. The 3 I recieved , 2 boxes had a big C written on the side.

When was it sent?

[rsot]

Anyone else had a "Big C" written?

[Fanatics]

Originally Posted by ameliavega27

When was it sent?

Between 13th and 23rd. Its at the cincinnati hub.