Sure you can call them. I've done it a few times to notify delivery and recently a few times on a soft limit [invoices and tracking]
As long as you have your ducks in a row you'll be fine. Phone number should match what you setup with. And have all your info in front of you. I was never asked anything. When you click on call them from your account it gives you a code. That lets the operator when you call know all your account info
Keep in mind, a real person is not going to sit on their hands with a limited account. They will call the minute package in question is delivered
Will they ask for more info? Maybe. But it wont fix itself as is
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