ebay purchase problem

[FandangoKango]

I purchased a phone $200.00 and I got the box and everything except the phone was not in there. on ebay, I opened a case and emailed the buyer letting him know wtf?

He is saying Im lying and I want to keep the phone. How do I resolve this?

Am I going to win or is ebay going to close the case? I want my money back and buy from somebody else. I don't want to waist time with this guy. Keep in mind I created another ebay since my first ebay was banned at my real address years ago. First time this happens to me. :( Help? Thanks!

[SUVE]

I opened a case and emailed the buyer letting him know wtf?

Opened a case as what ??? 'Item not received' or 'Not as Described' ???

Am I going to win or is ebay going to close the case?

You need to provide more information on this matter such as :
Did the seller supply the item tracking/shipping information & do they have signature proof of item received at your end (in other words, did you sign for the package upon receipt) ??? Did the seller post the item to the EB/PP verified/confirmed address ???

If the seller CANNOT provide proof of postage/tracking information/signature upon delivery or fails any of the PP/EB protection programe criteria, you'd want to open this up as a 'Item Not Received' thus putting the onus upon the seller to prove to PP/EB his case to them if he is to not lose the funds you've transferred to him.

[degsey69]

It would have to be as not as described because the tracking numbers will prove otherwise.

It does not matter SUVE all the things you are asking because Fandango has admitted to receiving the box.

I believe that ebay will decide in the favor of the buyer because they always do and their buyers protection charter.

There are people using stealth accounts in this forum because they were accused of lesser crimes and were not believed by ebay.

[SUVE]

degsey69, yes you do have a VALID point, it does depend on what fandobango has said to EB/PP in his communications. This is a well known scam.

I would NOT say categorically that EB/PP will AUTOMATICALLY decide in his favour just because he is a BUYER. The seller still has the means to be able to provide all the proof required by EB/PP under the seller/buyer protection scheme to sway this in his favour as well.It can cut both ways - depends what the nature of their communications were & the way/manner this transaction has been conducted within the EB/PP eligibility framework.

This has happened to me once BUT in my case the seller was able to provide PROOF of delivery & meet all the EB/PP seller protection scheme criteria to retain my funds & the item I had originally paid for.

I had not realized it at the time when I was subjected to this con trick but I made the mistake of communicating with this fraudulent seller via EB of the tracker information detail (as he had requested when I queried the empty package) (hence his proof that I had got the package) before I opened up an 'Item not as described' case. The package itself had NO seller address of any sort on it so that I could have returned it. Needless to say, I lost the case but I was highly inexperienced & an irregular EB/PP user back then.

[SUVE]

It is a catch 22 situation in some respects BUT if you can avoid some of the basic mistakes I made (giving the seller fairly definitive proof that the item was shipped & received) & at least recognizing it for what it is/was at the outset (a con) you can tilt the balance back into your favour.

It just depends what fandobango has said in his communications to the seller (no need to get engaged with the seller, open a dispute: short, simple & factual. Leave out all your personal protests), how he has opened this up as a case with EB/PP & how he has funded it (credit card - he can do a charge back at the risk of his stealth PP A/C). It just depends on the specifics of his situation here to give any indicator of its outcome in his favour.

This scam would tend to have a fairly short life for this seller in the long run.

Learning how to read between the lines on a sellers feedback is important.Getting deliberately scammed by a long term user with an established feedback portfolio is a 'lightning strikes' sort of thing. It happens, but rarely.

You can avoid a lot of buying headaches if you transact smart.

[FandangoKango]

Originally Posted by SUVE

Opened a case as what ??? 'Item not received' or 'Not as Described' ???


You need to provide more information on this matter such as :
Did the seller supply the item tracking/shipping information & do they have signature proof of item received at your end (in other words, did you sign for the package upon receipt) ??? Did the seller post the item to the EB/PP verified/confirmed address ???

If the seller CANNOT provide proof of postage/tracking information/signature upon delivery or fails any of the PP/EB protection programe criteria, you'd want to open this up as a 'Item Not Received' thus putting the onus upon the seller to prove to PP/EB his case to them if he is to not lose the funds you've transferred to him.

Did the seller supply the item tracking/shipping information & do they have signature proof of item received at your end (in other words, did you sign for the package upon receipt) ??? Did the seller post the item to the EB/PP verified/confirmed address ???

Yes, they added tracking number and signature proof, but i didnt sign it. A neighbor signed for it at my house since I was not there, but item shows delivered to house. Yes, seller shipped to confirmed paypal address.

I opened it as not as described. I paid via a prepaid debit card with paypal, but going through a chargeback through a prepaid debit card is a ton of work. Its easier with a credit card, but I was not expecting this. I have not put any communication details in. I just posted I received an empty box without the phone I ordered. What should I do?

Why could you not return the package to the address on the paypal transaction page or was this an outside ebay purchase suve?

[GreenBean]

Originally Posted by FandangoKango

I purchased a phone $200.00 and I got the box and everything except the phone was not in there. on ebay, I opened a case and emailed the buyer letting him know wtf?

He is saying Im lying and I want to keep the phone. How do I resolve this?

Am I going to win or is ebay going to close the case? I want my money back and buy from somebody else. I don't want to waist time with this guy. Keep in mind I created another ebay since my first ebay was banned at my real address years ago. First time this happens to me. :( Help? Thanks!

If you are the buyer wtf would you email the buyer

Rest of your post is hardly important.

So you purchased a phone.
Paid for a phone.
Got an empty box, no phone.
You filed a claim.
You did not discuss problem with SELLER B4 claim got filed.

Accusation been made that you are scamming.

Our help wanted ?

Yes/No

[GreenBean]

Does the postage you paid match the postage on the package?

Say the seller charged you Z dollars for postage, then sent it with X dollars postage because it was lighter, there's a bit of hope.

Have you keep all the packaging?

Phone a dealer of these phones & get an idea of price for postage....

Did you check his feedback

[SUVE]

1.Did the seller supply the item tracking/shipping information & 2.do they have signature proof of item received at your end (in other words, did you sign for the package upon receipt) ??? 3.Did the seller post the item to the EB/PP verified/confirmed address ???

1.No, not right away....he eventually supplied it after several messages via ebay- I concede that this was a MAJOR warning sign that all was NOT well.
2.Someone at my house signed for the empty package in my absence & him getting the tracking information from me via EB messaging under a pretext was his insurance of confirming that the package was sent/received by the buyer.
3.It was posted to a EB/PP verified/confirmed address.

Why could you not return the package to the address on the paypal transaction page or was this an outside ebay purchase suve?

The transaction was conducted on EB/PP & within the buyer/seller protection framework. What happened was, after I discussed & raised this with the seller (politely) via EB messaging as to why I had received an empty package & why his package lacked any seller return address, the seller requested the item tracker number (in reality, he was just getting his proof of sent/received for his EB/PP claim to be valid against me) on the pretext to check it out at his end with the local delivery office. I obliged & supplied the said information even though I still had queried him at this stage as to why he was requesting information he already had (I have to shamefully admit the penny still had not dropped at this stage).

I receive a reply from him that same evening where he actually has the gall to threaten me with police action for trying to defraud him & that he is going to report me to EB/PP for trying to scam him! I was rather speechless & pretty vexed by this stage as it dawned upon me what had just happened.:>

I went through the EB/PP 'Item not as described' protection process thinking I was covered, outlining my case & communications to PP in detail & that the seller was now actually accusing me of fraud, yet I was the victim here.

PP requested that I file a report to the local police station to get a crime reference number (CRN);without which they will NOT proceed with the claim. I made an appointment with the local police.It was apparent they could do little beyond issuing a CRN & doing forensics tests on the box for any matches on their databases as to the ID of the seller. I supplied PP the CRN information plus pictures of the unopened package & detailed descriptions. A few weeks later they informed me that they found in favour of the buyer.

I have since learnt this is a common trick among scammers on EB/PP & this guy had subsequently did the same thing to several other EB/PP users, though I was the first of his victims. I was highly inexperienced & unfamiliar with EB/PP back when this happened a few years ago. I was definitely BRAINWASHED by the PP rubbish (as GB states elsewhere) which lulled me into a false sense of security with the PP BUYER/SELLER protection program. I was thinking PP had covered me as I had met their criteria to meet the protection under this scheme, or so I thought at least.

I have not put any communication details in. I just posted I received an empty box without the phone I ordered. What should I do?

I would have seriously considered opening an 'item not received', request a refund & put the onus on the seller to prove his case; as the signature on file would not have been yours; the issue with the 'item not as described' is that once you've signed for it, so far as PP/police are concerned you or the delivery driver could have tampered with the package.

[FandangoKango]

Originally Posted by GreenBean™

If you are the buyer wtf would you email the buyer

Rest of your post is hardly important.

So you purchased a phone.
Paid for a phone.
Got an empty box, no phone.
You filed a claim.
You did not discuss problem with SELLER B4 claim got filed.

Accusation been made that you are scamming.

Our help wanted ?

Yes/No

HAHA, goodone! You should work for csi.

[rsot]

Was going to comment but saw this:

Yes, they added tracking number and signature proof, but i didnt sign it. A neighbor signed for it at my house since I was not there, but item shows delivered to house. Yes, seller shipped to confirmed paypal address.

Sounds kind of sketch bud.

[cardfelon]

FanKang- What is going on here? I thought you were on top of your game??

[SUVE]

Originally Posted by FandangoKango
If it was an item not received and they have signature confirmation then how would I win if signature confirmation shows or unless a differente name shows that signed for it? Hey, what should I do in my case?

Although this idea may be a little too vindictive for you (but not for me in this case) you could explain that the item was NOT signed or RECEIVED by YOU but by someone who purported to know you hmm & whom signature is on the tracker detail, not yours ??? That you had no luck in finding this 'neighbor' & your real neighbor does not know anything about this & hence you have NO record of it ??? I am NOT saying you should do this in this way.....'BUT'.

This is a very tricky as it could go either way regardless of whether you are the victim or scammer knowing EB/PP. This is actually a weakness within the EB/PP platform that is abused by unscrupulous sellers & buyers alike.

Tell me....what did you say to the seller in your communications with him ??? What did you admit/acknowledge ??? That will kind of indicate the degree by which you can maneuver this in a way that might reduce the likelihood of your losing this claim with EB/PP.

[rsot]

Cardo is on this - tbh this thread seems to be going in a way that is not sitting right with me.

[SUVE]

I only outlined what happened to me a few years back, in some similar circumstances in some respects,mercifully it only happened just the once on that EB AC which is still going strong some 5 years now & which has some 100 plus positive feedbacks on it.

I am not sure what to really advise the OP to be honest with you but he will have to chance his luck on this. You try to advise things in the 'right' way but this is a tricky dilemma.

I guess PP will check the records of both buyer & seller. So if fandobango, as a buyer with a 2000 FB & nothing bad, say against that a newb seller sent him a empty box, eBay is likely to refund fandobango the $$. They may or may not take the $ from the seller. The reverse is true also.

[FandangoKango]

Originally Posted by cardfelon

FanKang- What is going on here? I thought you were on top of your game??

Had a few beers lost my game for a while.

[FandangoKango]

Originally Posted by SUVE

Although this idea may be a little too vindictive for you (but not for me in this case) you could explain that the item was NOT signed or RECEIVED by YOU but by someone who purported to know you hmm & whom signature is on the tracker detail, not yours ??? That you had no luck in finding this 'neighbor' & your real neighbor does not know anything about this & hence you have NO record of it ??? I am NOT saying you should do this in this way.....'BUT'.

This is a very tricky as it could go either way regardless of whether you are the victim or scammer knowing EB/PP. This is actually a weakness within the EB/PP platform that is abused by unscrupulous sellers & buyers alike.

Tell me....what did you say to the seller in your communications with him ??? What did you admit/acknowledge ??? That will kind of indicate the degree by which you can maneuver this in a way that might reduce the likelihood of your losing this claim with EB/PP.

I only emailed him, but in the ebay dispute i have not put nothing in the description only a item not received.

[SUVE]

Others may disagree with me on this but I feel the 'Item Not Received' is the best approach here.

[cardfelon]

Originally Posted by FandangoKango

Had a few beers lost my game for a while.

You were doing so good lately!

[GreenBean]

Originally Posted by rsot

Was going to comment but saw this:



Sounds kind of sketch bud.

That's because it is just that.

What bugs me ( insert another word) is coming to the forum AFTER doing something & we are expected to supply the golden remedy.

I paid for a phone and it got delivered to my house but I did not sign for the phone and now there is no phone and I already went to ebay crying like a baby so help me now because my phake viagra pills are wearing off


As for the remaider of the replies

[SUVE]

now there is no phone and I already went to ebay crying like a baby so help me now because my phake viagra pills are wearing off LOL!!!

That is just too funny!

[FandangoKango]

I'll let you guys know how it goes. Can't wait till slapped gets on this topic and slaps me. Where's my daddy? :D