Is this a trap? Ask to send docs but did not say what??

[BubbleTea]

I'm just wondering if anyone else had ever encountered this strange situation.

So Paypal limited me and in the resolution centre, it says "Check Email for Additional Required Documentation".

When I click on "Resolve", it says
"Please provide the documents requested below. We'll review your account status after we receive the information we've requested.
Check email for additional requirements

Your documents need to be valid and legible.
The submitted information on the documents must correspond with the information on your PayPal account.
Your documents need to be less than six months old.
We will handle your information in accordance with our privacy policy."

Then there is the option to upload documents or send by fax.
All sounds normal right?

But then I check my email and I read every word from every email from PP and checked for attachments and there was nothing!
I checked my Spam folder too and it said "Hooray, no spam here!".
It also said "(messages that have been in Spam more than 30 days will be automatically deleted)", but the PP date limited was 2 days ago, so not possible for deleted spam mail.

Oh, and in the email, they say
"It's usually quite straightforward to take care of these things. Most of
the time, we just need some more information about your account or latest
transactions.

To help us with this and to find out what you can and can't do with your
account until the issue is resolved, log in to your account and go to the
Resolution Centre."


So they say I have to send docs but don't say WHAT DOCS.
Resolution centre says to check email, email says to check resolution centre.
End of the day, I just know I have to send docs to lift the limitations but I don't know what docs...
Real funny...
If this isn't a trap, then it's really the biggest testament of how dumb they are!

[boondoggle]

Sounds like a glitch- the site is full of them, like when you upload all the docs they ask for and only some of the boxes end up checked. Best email them and get human eyes over it asap to avoid being limited any longer than necessary just because of a technical problem.

[they_screwed_me_too]

or send the bare minimum and wait for them to (maybe) ask for more

[BubbleTea]

I called them and because I used Skype and the line was very bad (I could hear him well but he kept saying he couldn't hear me), he finally got frustrated and he told me he will ask a compliance officer to review my case and they will get back to me in 24 hrs.

I wonder if he really did that but I'm hoping they will remove the limitation since I've resolved two of the issues and I told them I'm not selling anything at all now since eB restricted me from selling.

Real strange... I have not listed a single thing on the whole of the world wide web for one month and they write to me saying you're still selling things that violate our policy and so we limit you... jibber jabber...
Full of crap!

[SUVE]

Hmm, this sounds like it could be a technical hiccup as has been suggested above.

[BubbleTea]

We'll see.
I'll update when I hear from them and if I do not hear from then within 24 hrs of my previous call, I will call again.

By the way, here's another thing.
They email me from paypal.com.cn (CN is for China) but when I look for a number to call on my paypal account, I get a UK number.
That PP acc is a UK one so the UK number makes sense.
But what's up with the China email?
And for the record, I am located in Singapore.

[rsot]

So call up the UK number and see what they say?

[oompaloompa]

ok not specifying what to send, i have seen people mention on forum before... but
mmm the china email does not sound good...we never get that cross over in UK, always from UK and sometimes USA and ireland....

on my euro accs though I often get germany emails particularly re fees, even though I dont use ebay.de, so there is country cross-overs....

[BubbleTea]

Originally Posted by rsot

So call up the UK number and see what they say?

Yeah that's the one I called and he said he'll get the compliance team to look at my acc and they will email me in 24 hrs.
And so they did!
Here's an update 24 hrs later...
Good news - its fixed!


Dear Silly Goose,

Thank you for making the necessary changes in order to comply with PayPal's
Acceptable Use Policy. After a recent review of your account, we have found
that you have completed the requirements to remove the limitation and have
granted an appeal.

In the future, if you have any questions regarding what items are
prohibited under PayPal's Acceptable Use Policy, please see the following
URL for the complete text:
https://cms.paypal.com/uk/cgi-bin/?c...locale.x=en_GB

I logged-onto my PP and they said Your account has been restored.. thank you... blah blah... And the account works now.

So here's a trick if you want them to review your account to remove the limitation. Call them from a bad line (you can make it sound like a bad line if its good) and talk to someone till he gets frustrated because he can't hear you and don't know what you want. So quite likely, with some luck, he will say OK, I'll get the compliance team to review your account.

Usually when there'a a limitation, they ask you to do a few things in the resolution centre and you should do at least more than half of those things.
Maybe if you have one thing undone (maybe you cannot do it on a stealth), they may overlook it in a review and say OK, this person has done this and this, we'll just restore the account.

It all depends on the reason for limitation and as always, luck.
This may not always work... but worth a try.