Forum

How would some of you folks handle this one??
 

Got rid of one of my guys the other day. Dumbass in every way. Besides the point.

Anyway. He didnt post the feedback for the last 400 or so customers like he should have. He was letting it slip ad now I have feedback that is super late and wont look good posting it now. I started getting customers asking why I am not posting for anyone and how rude it is. Not good.....

I need to figure out some sort of Mild "apology post" that says sorry for the late feedback but dont want them all to look TOO computer generated where I dont give a crap.

I just dont have time to post them all individually. There are also many repeat customers and ones that have multiple items. It would look dumb to have this for example listed 5 times in a row on someones ID.
"super transaction, sorry for the late feedback. Very patient buyer"

Just wondered how some of you would handle them.

Thanks

You should have had everything in place to not permit a snafu like this.

Employee is only as good as his employer. :violin:

To date how many customers have complained?

Is the total 400 missing feedback important or can you smooth-talk the few who have complained with the shock/horrible/I dont give a fudge discovery of the failure of the system. Obviously you have to pretend to give a fudge but you know the score.... a personal email blah blah yada yada to the buyers.

Then say in every 33 'late' feedbacks, some cheesy comment about computer malfunction that precluded your happiness of leaving positive feedback.

Make sure the new dude is not as dumb:smash:

I like GB`s idea of computer malfunction. Make a template with 3-4 generic responses and rotate between them - copy paste.

Feedback
 

Does it effect the sellers dashboard if you don't leave feedback for people ?

I have been told that not leaving feedback can be a major issue for sellers who sell a lot of stuff.

I cannot handle people who want paid and do not do what they get paid to do.

I think you need to find a better excuse than computer malfunction. In my experience, no one wants to hear stuff like that. They simply won't care or won't believe you. I try my best to come up with an intermediary service to blame it on or simply someone other than you and your own company. Don't attach negative excuses or words like "malfunction" to anything YOU or YOUR company should normally have control of (ex. your own computer equipment). If you do, the only thing you will prove to your customers is that you run a half-as*ed operation and they may be more inclined to rape you with negatives.

Am I missing something here? You guys are making it sound like these buyers will grab a chainsaw and drive on down if they don't get feedback :noidea:

The OP was the one moaning....

he made the big deal.:violin:

Some people get really pushy when they dont receive feedback.

Just sign up with pushauction or inkfrog and every time the item is sold,automatic feedback will be left....

People still have these kinds of issues? I thought auto feedback was standard with pro sellers these days.

I would just leave a great feedback and copy n paste it into all of them. I agree though that most programs leave feedback. Mine rotate and I never look back.
Jh

Is leaving feedback that important? What's the massive benefits to it? I rarely leave any.

Some buyers like there feedback as much as you do, So yes it does matter.

If it we re ME, I wouldn't post anything about a glitch PUBLICLY. I would just leave the feedback rotating thorugh 4 or 5 different positives. Then, if anyone inquired or was upset, I would send an apology email. Maybe even give them a percentage off of a future purchase or something.