I now always ask buyer to file a non-receiving claim at their local post office and get the claim case number so I can refund their money even if they file eBay dispute.
One time buyer file eBay dispute saying non-receiving, USPS shows delivered and eBay asked buyer to present non-receiving claim case without me even asking, then the buyer gave up and close the dispute.
Try this, I have a feeling that eBay would not easily side with buyer when USPS states delivered, and buyer claim not receiving. You might win although not 100% ...
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