to reinstate my account they say i have to
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How to reinstate your suspended account
So that we can reinstate your eBay account, we need you to fill out the 'Request for reinstatement' form and send it back to us - you'll find the instructions below.
Along with the form, we'll need you to send us some proof of your name and address - a separate copy for each, please. We'll accept any one of these as proof of your name:
A current full UK driving licence (old style). We can't accept an old-style provisional licence
A residence permit issued by the Home Office
Both parts of a current UK photo-card (new-style) driving licence
A building industry sub-contractor's certificate issued by the Inland Revenue
A benefit book or an original notification letter from the Benefits Agency confirming the right to benefits
A current signed passport, including the photograph page
An Inland Revenue tax notification showing your address
As proof of your address, we'll accept a copy of any one of these:
A recent utility bill or a certificate from a utilities supplier confirming your arrangement to pay for services on pre-payment terms. We can't accept mobile phone bills
A local authority council tax bill, valid for the current year
Both parts of a current UK photo-card (new-style) driving licence (if you're not already using it as proof of your name)
A bank, building society or credit union statement showing your current address.
The most recent copy of a mortgage statement from a recognised lender
A local council rent card or tenancy agreement showing your address
An original notification letter from the Benefits Agency confirming the right to benefits (if you're not already using it as proof of your name)
How to send us your documents
When you've completed and signed the 'Request for reinstatement' form, you can either
Scan all of the documents and upload them for our review
Fax your documents to us at +44 (0)20 7681 2392
If you don't have access to a fax machine or a scanner, post your form and photocopies to us. The address to send them to is:
eBay Trust & Safety
Attention: VeRO Department Appeals
P.O. Box 9473
Dublin 15
Ireland
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