 Yep another one of these.. MC011
Hi Guys
Completely new to this forum and posting as I've been researching into the MC011 lock I received a couple months ago and now attempting to resolve it.
I see there is a quite a bit of uncertainty around the best way to resolve so I will give as much info as I can on my specific scenario and hopefully you guys are kind enough to help me navigate effectively. I've looked through the forums and have a rough idea just wanted to ask some specifics.
The account is my own name and I went from having sold nothing to selling multiple items a day, roughly doing a few thousand in sales a week. Mostly tech items and below market value. I understand this itself can cause issues but I was extremely prompt in posting, responding and assisting with all items I sold.
I sold approximately 100 items with no complaints (all +ve feedback), then suddenly I had 3 separate users claim they received an empty box within the same week. So they received the product box but it was empty. However, I am CERTAIN the product was in there when I shipped it. Still not sure whether these users conspired to attack my account together or the delivery service I used was the culprit.
These 3 cases triggered an MC011. I received the standard email asking for ID, bank statement and invoices for 19 products that I had listed.
ID and bank statement isn't an issue. The issue is invoices for the 19 products I had listed. I have a legit receipt for 2 of the items but looks like I need to create invoices for the others. I spoke to eBay on the phone and I said I don't have receipts for all as I buy some cash in hand and they told me to provide receipts for those that I do have.
I am completely clueless on how to create an invoice that eBay would find acceptable.
Thanks for reading this far. Taking into account the above, my questions are:
- Is this account salvageable? I see some people claim others a lost cause but as it is in my own name I don't see why I can't get it back
- Are invoices easy to ⊗⊗⊗⊗ with eBay and is there a chance they see through them and just straight up say no?
- Do I create one invoice with all 19 items or spread them across 3-4 perhaps with a theme. Laptops in one invoice, headphones in another... that seems more believable to me
- Do I make these myself or just pay someone to do it? I've found EASYSTEALTH as a company with what seems to be a reputable background in creating these, just don't want to make a mistake. I have ZERO knowledge on invoices
- I've seen eBay respond and ask for bank statements to corroborate the payments made in the invoice. Is there a way to get out of this or would this also need to be ⊗⊗⊗⊗d in case they ask for this?
- Thoughts on this: I assume since the MC011 was triggered by these delivery claims, I shoud also add a sincere msg to address this (and other potential causes of MC011). Like how I am a responsible seller, always responded and posted immediately etc and that I believe these false claims were a result of blah blah. The items that were reported I also sold the same items to multiple other clients with +ve feedback received...
- Are there any do's/don'ts in navigating this scenario I should be aware of?
Anything else you guys find relevant to let me know I would appreciate. Thanks again.
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