Can’t login since 2 step verification!

[Pandoras_box]

Originally Posted by Roy3805

If you keep the same ISP and same device you can get away with deleting cookies. eBay wants SMS only if you change device or ISP. To them it looks like you’ve been hacked

That's mostly correct. It is the default way eBay operates - but that's not what this thread is about.

Following the implementation of 2-step verification, folks who haven't changed their ISP or devices have had difficulty getting access to their accounts.
We didn't delete cookies or change ISP or device for any accounts, yet all our accounts were recently affected.

[brassmonkey]

Originally Posted by rsot

And it worked out fine then?

Yes I was able to log into my account and update the phone number.

[brassmonkey]

Originally Posted by Hank

How were you given the choice? What did they say when you refused to add an active phone number?

One day when I went to log in, the email option was there

[rsot]

Originally Posted by brassmonkey

Yes I was able to log into my account and update the phone number.

Nice update to see

[thetrig]

Still hoping I get the email option been trying each day for over a week now and always sms option only ��

[Hank]

Originally Posted by thetrig

Still hoping I get the email option been trying each day for over a week now and always sms option only ��

There is no email option, you will be expected to add and maintain an active phone number.

[rsot]

Originally Posted by brassmonkey

One day when I went to log in, the email option was there

I just had that happen on Chrome browser when I went to a new computer - I decided to try Edge browser for the hell of it and I was able to log in

[Blighty]

Originally Posted by thetrig

Still hoping I get the email option been trying each day for over a week now and always sms option only ��

I think you need to have verified the email option prior to this, that's why i wasn't getting the option on one of my accounts, as luck would have it i found the sim so managed to get in.

[SaiJin]

Originally Posted by brassmonkey

One day when I went to log in, the email option was there

So the email option just popped for you out of the blue or did you ask customer service help?

[Hank]

Getting confusing, the email option doesn't exist.

You need to add a mobile number, the person saying they needed to verify their email address was only asked to do so to ensure they were authorised to make changes to the account i.e. add a mobile number, which they did.

[nick230786]

You won't randomly get the email option I don't think. I finally got through to a live chat agent who understood what I was talking about and added my details to a list of affected members (then you might get the email option). She also requested to change my phone number and 2 days later it was updated and I could log in.

I haven't once been asked to verify my phone number again though since that first succesful login.

[SaiJin]

Ah yes... those customer service reps are usually bots unless they speak american

[james_112233]

Mine got email option and number, better add a new sim asap as I didn't realise some accounts only have the sim option !

[qq254733]

Originally Posted by nick230786

You won't randomly get the email option I don't think. I finally got through to a live chat agent who understood what I was talking about and added my details to a list of affected members (then you might get the email option). She also requested to change my phone number and 2 days later it was updated and I could log in.

I haven't once been asked to verify my phone number again though since that first succesful login.

How do you get to the live chat agent?
I can't login and I can't chat with any agent.
It only lets me call.
How you can tell how to chat with agent?
Thanks