MC113 Notification of Limited Account Access What is this??
Hello, i got a temporary limited accout for Ebay and paypal last week, they asked me to send in all documents who supplied me and what i did. I followed these instructions and they were happy with them however they wanted details of items dspatched lately so asked for 10 tracking numbers. As the items were just small i said i didnt have tracking numbers, so they advised me they would have to use feedback given. I said i cant wait that long so i re sent items to the customers, losing the money myself but this time i used post office track and trace and sent them the email. I called them today and a customer service rep agreed she had got the email and all was ok. Then an hour ago i got this
MC113 Notification of Limited Account Access
bare in mind, i had 400 feedback at 99.6% positive and no claims on my paypal account. The stuff i was selling was legal and i provided all info as it was on my account.
I then get an email
We have limited your eBay account as a precaution because our review of your account has identified an issue regarding its safe use.
As part of our efforts to provide a safe and secure environment for the online community, we regularly screen account activity. We never share exactly what gave us reason to place limitations on an account as this information could assist an individual, who may present a safety risk, avoid such limitations.
Please understand we're not accusing you of dishonest behaviour. Our top priority is to keep our online community safe, which is why we'd like to ask you for some further information.
If, once we review your further information, we're confident that the use of your account does not present a safety risk to our service and customers, we'll be happy to reinstate your account.
Here's what you need to do to resolve the limitations:
1. Log into your PayPal account.
2. Click on the 'Account' tab.
3. Click on the sub-tab 'Resolution Centre'.
4. Go to the 'Action' column.
5. Click on the 'Resolve' button to view the requirements and follow the instructions provided.
After we have gathered the necessary information, we'll review your account and notify you by email of our decision.
But when you go onto paypal you cant get on the action tab! what the hell is this, any idea? And what can i do they have held nearly 2k becuase they allowed me to take payements off customers for nearly 2 weeks and they kept all my ebay listings on so i kept making sales!
thanks
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