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below standard
 

12.22% of your transactions had defects
RED_FLAG

The transaction defect rate is the percentage of your total transactions that had any one of seven defects. Note that these defects often measure how satisfied your buyers were with a transaction. We don't count more than one defect per transaction.
indicator
12.22%
(11 out of 90)


Below standard
(More than 5.00%)

eBay Top-rated
(2.00% or less)
Items and listings % Count
Low detailed seller ratings for item as described
3.33% 3
Opened cases for items not as described
1.11% 1
Returns for items not as described
0.00% 0
Postage and delivery
Low detailed seller ratings for postage time
3.33% 3
Opened cases for items not received
4.44% 4
Neutral or negative feedback
Neutral or negative feedback from buyers 2.22% 2
Canceled transactions
Canceled transactions (out of stock or sold to someone else)
1.11% 1

To see which transactions had defects, download a report.
Returns | Canceled transactions | Opened cases | Feedback

is this account doomed? :laugh:

Re: below standard
 

Oh dear Steve! What did you do?? :smash:

Re: below standard
 

Are you Drop Shipping with this Account??

I'm just going by low rating on shipping , cases for INR , cancelled transation

Re: below standard
 

Or dropping the account with lousy shipping and overall failing to remotely maintain better ratings.
:pout:

Besides going by ---> :laugh: <---- none of this is going to be steve's fault.

Going to sit back & pmsl at the excuses forthcoming

:pound:

Re: below standard
 

Doomed, yes if you continue to operate your business as you are.....MAJOR changes needed!

Re: below standard
 

But but but....

It's steve.

It's not going to be his fault.

:rolleyes:

Re: below standard
 

@steve, if you cannot fix quickly...the account is pretty much toast. Build new ones

Re: below standard
 

:pound:

Re: below standard
 

@stevebills, what is your projection for September 20, 2014?

I have a Below Standard for Aug 20 and a projection of Above Standard for Sep 20. My account should not be below standard because my defect is only 4.50% now. I think eBay has a glitch honestly.

Re: below standard
 

maybe give the OP in the below thread some encouragement too, please/

http://www.aspkin.com/forums/ebay-di...ease-help.html

:peace:

Re: below standard
 

eBay is causing a mess for seller. If the scramble will be improving defects at the expense of maintaining an account, we are going to see a steep drop in pricing.

Re: below standard
 

Cuts into profits and more fees for eB pockets

Re: below standard
 

can't really see defect rate lasting to be honest, kind of a stupid idea, i went on to chat ealrlier and there were 86 people in queue ahead of me so obviously everyone must be getting it hard with these ratings

Re: below standard
 

the 4 for not receiving was myHermes and inpost not getting it there and the rest is me

Re: below standard
 

one was a sell by date on sugru had expired

had a few say items not arrives and open a case only to get it the next day are they inpatient or what?
had 2 parcels returned to me because they were out

Re: below standard
 

2 parcels were returned to me because buyer was out

Re: below standard
 

Myhermes has tracking though.

Try keeping the buyers in the loop. Give them the tracking number, answer queries quickly etc

You can save the account, but I would just move on .

Re: below standard
 

I did give buyers tracking numbers but they were out and 2 parcels came back to me

Re: below standard
 

Did you pay extra for a signature?

Re: below standard
 

To be fair steve that's pretty horrendous.

Hermes / inpost can't be blamed. YOU made the choice to save £2/£3 on a parcel and now that saving has/WILL cost you an account.

The other defects are quite poor too.

Re: below standard
 

NOPE I HAVE HAD PARCELS CUT OPEN WITH A RAZOR BLADE BY A ROYAL MAIL WORKER LAST YEAR SO HOW CAN U BLAME ME JUSUS
:confused:

Re: below standard
 

So u see royal mail is no better they employ thieves and they sack one person every day for stealing

Re: below standard
 

I see what greenbean was suggesting now lol!

Steve, RM employ 140000 people. 1 a day is 0.002%.

They would say thats still too many.

That 0.002% i MY experience is closer to how many parcels haven't arrived.

In over 20000 i've sent recorded delivery less than 15 have failed to arrive.

That number increases significantly for parcels sent without a tracking number.

Can't get my head around your 11 out of 90.

Re: below standard
 

You need change/rethink your selling stevejobs. I just lost act with same ratings as yours. It was an act i used only for cheap and high volume so got hit hard. I do hate when peeps critisise or tell me what do but its fact mate. I take it on the chin with this act as i have many but has woke me up. NEVER forget the time you lost your only eb act. Stealth is is a way out not a way of being lazy!
Never blame others ie hermes as they are very reliable (apart from story i just read that a courier left parcel on customers roof lol) Im not being nasty mate, either take it in or dismiss it but greenbean and others are trying to help you not have a go ;)

Re: below standard
 

buyer were out im not blaming inpost they sent them back to me asap

Re: below standard
 

i think i will give out negs to all my sellers i have been to nice

Re: below standard
 

just one Royal Mail worker 'stole more than 42,000 parcels and packages' so times that by 355 a year lol

Re: below standard
 

A postman involved in one of the biggest ever thefts from the Royal Mail wept as he was jailed on Friday.

Father-of-three Ajaz Budi, 33, took hundreds of parcels from Mount Pleasant sorting office in Clerkenwell – containing cheques worth more than £2.3million – over three years.

Re: below standard
 

A POSTIE has been charged with theft after more than 100,000 letters and parcels were found in a house.

Relief postwoman Lisa Harvey, 31, will appear in court later this month.

Re: below standard
 

What do you mean by this?

Why are you naming posties?
Good or bad peeps done, you dont name names dude!

Re: below standard
 

what i saying is royal mail is flawed its not 100 percent reliable and one day will reflect on your ebay business when they loose your parcels
the same reason we get signed for as buyers steal parcel also
good night

Re: below standard
 

And what I am asking is

What steps are you going to take to maintain any other account you have?

You are the seller.

The bottom line of responsibility is you handle the issues of doing business.

Let's be hearing what you are going to do.

:pop2:

Re: below standard
 

going to concentrate on my other stealth and try and get above standards if its possible with eBays system place

Re: below standard
 

learn from my mistakes as ebay is stricter than ever
or seling vero is a good start
good night