Re: Appealing defects
Yes I have had this done loads. There was a great system I had figured out to get all negative feedback and defects removed, took me a while to nail what you had to do and the manner it had to be done in, but once i cracked it, defects got removed instantly.
However with the new policy that they do not do it live and it goes away to a department for three days, i am not sure if it will work (hadnt had to use it lately).
Yes Feedback revision is also possible, but you only get a few of those a year to use, so use them wisely (i.e when your account maybe coming out of top rated and you need a boost)
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