Do I get a defect when I issue partial refund in ebay?

[taerese]

Normally I would issue partial refund as a direct money sent via PayPal but when I dont have the persons PP id since its more than 90 days, I was wondering if ebay would apply defect to my account for issuing partial refund directly via ebay even if the person has not left any negative or neutral feedback?

[Dmshark25]

If no case is opened and a buyer just messages you asking for a refund, if you just log into paypal and issue the refund , whether it's partial or full it's no defect

The defect comes when a case is open and you need to refund

[taerese]

Thanks for the update.

To clarify something, is there a defect whenever a case is open by a buyer for whatever reason. Same thing as a return request?

Thanks

[richie2065]

I'm Sure it depends on whatever reason the buyer chooses from the drop down list.