Question about reduced selling limit/below standard account.

surplus · #23 06-14-2015

My story.

Ive had my account since 2003 and been suspended once for unauthorized items.
Its been running fine for about 3 years now with 98,000 selling limit and 4000 units to sell or something on those lines (used to be unlimited)
Now, i checked and i had 8 buyers open a INR cases against me and i lost the cases. i appealed them all and won the appeals, yet on my "selling performance" i was below standard for month ahead.
I was fuming!!

I emailed them countless times and after 5 emails they agreed the cases will be de-scored and would need to be manually done by the tech team.
4 days went by and nothing, the another 5 emails to ebay after shoddy customer service linking me to "how to open a new account" ?????... then eventually telling me that they have been removed and not to worry.

7 days later, they are still there effecting me, now im below standard and selling limits decreased to 320 items and 8000 which is not enough for me. Im furious because ebays mistake and ebay reps emailing me with no clue what they are doing.

In cant increase the selling as my account is linked and its a matter of time before they restrict it further.

I owe them about 1600.00 gbp but i really do not want to pay this money for this dead account. Am i in my rights to withhold the money because of ebays grave mistake to put me below standard costing me a fortune in sales.

I want to pay what is due ofcourse as afterall, i sold the items. But i really don't want to pay ebay for there insane mistake by reducing my selling limits because of a technical error and inturn ruining the account.

sorry if i hijacked this topic.

stuartalex · #24 06-14-2015

I usually get an email from ebay once a month telling me how they protected my account by refusing to open a given amount of "non arrivals" early which I assume is people claiming item not arrived before the due date and they also adjust the DSR ratings although I never get the exact details of what they do.

My account remains "above average" all the time.

So I would say that if ebay have admitted the claims were wrong they WILL make the adjustments necessary although clearly not quick enough to prevent limits dropping.
Although it's a pain and yours is one of many stories I've heard from legit businesses that ensure I will never rely on ebay as a main source of income it does sound as if they will make things right.

Assuming everything is above board I would give them a call. If they've admitted an error then you should be able to get limits increased instantly with a phone call although finding the info on the site these days seems harder than ever before.

Inevitably you'll have to pay the fees - not paying them would only make things worse.
Although they've dropped the limits it's far from being a dead account.
Sounds like you'll have to wait longer than you want but at least you should be back to normal soon.
There are many other people in far worse positions so just bide your time and wait it out.
Stopping the payment would likely end up with a selling block or even a much lower limit permanently.

They seem to change the selling performance rating around the 20th of each month - at least they always have done for my many accounts- so once the rating is back to normal , give them a call if the limit isn't up within 24 hours.

Yes they've cocked up and it's enough to make anyone furious but it's one of the many pitfalls of using ebay.

#25 06-14-2015

Quote:

Originally Posted by surplus

My story.

Ive had my account since 2003 and been suspended once for unauthorized items.
Its been running fine for about 3 years now with 98,000 selling limit and 4000 units to sell or something on those lines (used to be unlimited)
Now, i checked and i had 8 buyers open a INR cases against me and i lost the cases. i appealed them all and won the appeals, yet on my "selling performance" i was below standard for month ahead.
I was fuming!!

I emailed them countless times and after 5 emails they agreed the cases will be de-scored and would need to be manually done by the tech team.
4 days went by and nothing, the another 5 emails to ebay after shoddy customer service linking me to "how to open a new account" ?????... then eventually telling me that they have been removed and not to worry.

7 days later, they are still there effecting me, now im below standard and selling limits decreased to 320 items and 8000 which is not enough for me. Im furious because ebays mistake and ebay reps emailing me with no clue what they are doing.

In cant increase the selling as my account is linked and its a matter of time before they restrict it further.

I owe them about 1600.00 gbp but i really do not want to pay this money for this dead account. Am i in my rights to withhold the money because of ebays grave mistake to put me below standard costing me a fortune in sales.

I want to pay what is due ofcourse as afterall, i sold the items. But i really don't want to pay ebay for there insane mistake by reducing my selling limits because of a technical error and inturn ruining the account.

sorry if i hijacked this topic.

If you owe ebay money, you should pay it. You have no right to withhold the money legally.

They may send debt collection agencies after you. You would really need to look in to how that may or may not affect you before making a decision.

8 cases should not send you below standard, unless they counted towards your 'unresolved cases' limit which is 0.30%.

surplus · #26 06-14-2015

Thanks for the advice.

I probably will end of paying, im just pissed off that's all.

The problem is, i know the account is linked by Ip and a paypal account thats linked to many banned accounts back in 2007 but this account has always been alright, below the radar.. so i cant phone them up as they will go through the account and ban it outright with MC999.
The funny thing is, one day i have over 200 unauthorized claims open within 20 seconds in paypal...when i called paypal about 8 months ago for the issue and paypal worked with me to close them all down one by one, really damn helpful, we were talking and even the paypal rep said ebay dont have a clue what they are doing and they should not be getting involved with issues that have nothing to do with them. ..and he is sick and tired of them.
The account is not in my name and wont tie to me but its so annoying because i have no confidence in ebay at all as all replies are either automated or reading from a wall. They completely misread everything.

Ebay need to understand, its not the sellers that are risks, its the scamming little buyers that prowl ebay. I mean look at the process!!

Buyer scams you
paypal funds removed and placed on hold
- buyer protected
- ebay "recover" buyers account
- paypal cover the buyers chargeback
- buyer send angry message
- buyer reports me to ebay for "hacking his paypal"
- REGARDLESS ebay investigate me
- buyer leaves negative regardless
- buyer hasnt learnt lesson and continues to click porn links...

The seller...

LOST ITEM
LOST MONEY
DEFECT ON PP ACCOUNT BECAUSE OF CHARGE BACK RATE
FINE 14.00 PAYPAL FINE FOR CHARGEBACK
INVESTIGATED BY EBAY OF BUYER COMPLAINT
RECEIVED NEGATIVE ON EBAY AND LOW DSR

yet all paypal nerd to do is add "call buyer" before cliking buy now on phone number of the account.
This will atleast fix 99% of buyer fraud.

sorry

/rant over

stuartalex · #27 06-14-2015

If ebay have admitted the error and found in your favour you'll just have to sit it out or persist with emailing them.
Sounds like they are going to restore your account eventually.

I don't think there's much else you can do if the account is not in your name as you may end up worse off.

If the paypal account is not in your name, and the ebay account is all f@ke details you could close both accounts and run off with the £1600 as they won't be able to trace you - but that might be a false economy

surplus · #28 06-14-2015

Problem is the paypal account has all my info and the ebay is spoofed. Do you think ebay will contact paypal to get my contact info , or will they just request it themself, or you think for this situation, ebay look at EBAY only?

stuartalex · #29 06-14-2015

Quote:

Originally Posted by surplus

Problem is the paypal account has all my info and the ebay is spoofed. Do you think ebay will contact paypal to get my contact info , or will they just request it themself, or you think for this situation, ebay look at EBAY only?

If you don't pay the bill then ebay will get the details from paypal. Sharing info is one of the things we are forced to accept in the T&C's of both companies although they won't need to do that unless the bill goes unpaid.

If it's £1600 then I'm sure ebay won't write it off.
But I think it's in your best interest to pay it as once ebay restore your limits you'll be all back to normal again.
But why did you say "it was only a matter of time" before "they restrict it further"?

surplus · #30 06-15-2015

Hi, it is linked im sure of it via IP and similar items, just they havn't caught up to this account yet, its on borrowed time but i was hoping for atleast 8 months on it, but these limits are devastating.

stuartalex · #31 06-15-2015

Quote:

Originally Posted by surplus

Hi, it is linked im sure of it via IP and similar items, just they havn't caught up to this account yet, its on borrowed time but i was hoping for atleast 8 months on it, but these limits are devastating.

Even if you buy an account I don't think you'll get one with a 98000 limit.