You may be right GT but what a fight it would be.
There are many huge companies that have lost their market leading status by taking the wrong direction and losing their core market and customer loyalty and I don't think the e/b organisation are immune from that.
They are where the are now because they have a virtual monopoly. If they drive out the private and small businesses someone is going to come along and cater for that market, its to big a chunk of profit for someone to ignore. We all know the consequences of not looking after your customers, when they've gone, they're gone for good usually.
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