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  #1  
Old 08-27-2011
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Default When should I expect ebay's respond after sending a documents?

My ebay is not suspended. But they requested documents from me because my date of birth is not match with Paypal.

I just send them documents a few days ago. I want to know how long they will contact me back if they will remove the limit on my account or decide to suspend my account? Is it too long like 2 weeks? or just a few days?
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  #2  
Old 08-27-2011
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No less than 1 week from all of my experiences. Any faster than that and consider yourself lucky.
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Old 08-27-2011
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Mine have been really quickly recently sometimes same day.

Most ive ever had was 4 days
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Mine have all been within 12 hours normally.
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Old 08-27-2011
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time varies for each application.

those 'OK' are quick to get a response.

those not 'OK' can & do take longer


Have you made sure to write done ALL your info for the future? Can be careless with errors like non matching DOBs
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Old 08-28-2011
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Thanks you all for reply.

The length you all mentioned is including Saturday, Sunday or only working days?

to Greenbeen: Yes, I have. Actually I always note down all info on all accounts. However the one DOB don't match is the old account I registered since 2006-2007 just for fun. I was playing around because I didn't know much about ebay at that time. But after a few accounts were suspended recently and waiting for new bank account to be able to apply new ebay, I accidentally found that account on my note. So I used it to sell while waiting for the new account to be activated.
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Old 08-30-2011
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Quote:
Originally Posted by maprod View Post
My ebay is not suspended. But they requested documents from me because my date of birth is not match with Paypal.

I just send them documents a few days ago. I want to know how long they will contact me back if they will remove the limit on my account or decide to suspend my account? Is it too long like 2 weeks? or just a few days?
Hi

Send them the documents requested attached by email and after go chat online with ebay support and ask if it is possible for the professional you speak to to review it live.

It works very well for me. They review as you speak with them and your account is fine.
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Old 08-31-2011
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Quote:
Originally Posted by clife View Post
Hi

Send them the documents requested attached by email and after go chat online with ebay support and ask if it is possible for the professional you speak to to review it live.

It works very well for me. They review as you speak with them and your account is fine.
Oh Great!. I will do that. Thank you so much for your advice.
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Old 09-01-2011
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Originally Posted by maprod View Post
Oh Great!. I will do that. Thank you so much for your advice.
I went to live chat and the lady said she cannot access the email I sent the documents to. May be my case is not general case? because the date of birth doesn't match. She said she will escalate the case to that department and I should get respond within 48 hours.
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Old 09-01-2011
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what email adress you sernt the documents?
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Old 09-01-2011
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Quote:
Originally Posted by clife View Post
what email adress you sernt the documents?
sellerveri at ebay dot com



This afternoon I got the email from them to send the document again?!?!?! but send it to accveri at ebay dot com

I have just sent it and try to get online to chat with someone and ask if they can review now live.
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Old 09-01-2011
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You are on E bay u k right?

Send to customer_help@ e bay dot com

costumer underscore help @ e bay dot com

Then go to live chat, say you already sent the documents and talk to the professional and he/she will review the documents live
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  #13  
Old 09-01-2011
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Quote:
Originally Posted by clife View Post
You are on E bay u k right?

Send to customer_help@ e bay dot com

costumer underscore help @ e bay dot com

Then go to live chat, say you already sent the documents and talk to the professional and he/she will review the documents live
Yes I am on UK ebay.

But the thing is, the email I got from them asked me to send documents to those email instead of the email you gave :(

I went to live chat and again they said they have to refer it to different department. So I will wait for 24-48 hours and will see if I got any respond from them. If no respond I will send to email you gave instead. Thank you so much for your advice anyway.
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Old 09-01-2011
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Many times they give out emails that arenīt the correct ones. Happened to me a couple of times. Send to the one i mention and please let me know.
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Old 09-03-2011
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OK, I will do that now and will go to live chat and will let you know the result. Thank you so much for you advice. I hope this works
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Old 09-03-2011
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The email customer underscore help @ e bay dot com doesn't exist. I tried to send email to this email address but it's failed.

Last edited by maprod; 09-03-2011 at 11:53 AM.
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Old 09-03-2011
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did you spell underscore ?
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approximately 7-365 days after you submitted
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Quote:
Originally Posted by Roundabout View Post
did you spell underscore ?
Of course not

customer_help @ e bay dot com
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Quote:
Originally Posted by maprod View Post
Of course not

customer_help @ e bay dot com


Try without the underscore mate, should work fine.
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Nope...Sorry to correct you but the email adress i always use itīs with the underscore.
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  #22  
Old 09-03-2011
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Just because im board and it's almost 3 in the morning i googled

customer_help @ e bay dot com

and it never came up once for me however

customerhelp @ e bay dot com showed up a few times and i have used that myself in the past

However since we are in the u.k forum maybe this will help

customerhelp_uk @ e bay dot com
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