Amazon listing mistake giving me problems
I sold an item on amazon and made it clear in the listing it was not the 'gold' version from amazons template selection for that product but it was the 'premium' version - no difference apart from the label on the packaging.
This is what I made clear in my amazon listing "Please Note: This is PREMIUM and not the Gold Premium (there is no difference in the quality) "
I have sold a few of this item without any problems...this buyer has had the item for a few weeks used it and now wants a refund.
He is now trying to scam me in getting his money back and saying he is going to report me to TS and its not the item he bought but then he admits its in my listing i have made clear its the 'premium' version.
This is the email I got from this scammer...how can I reply
"No I will not accept this item as its not what I have purchased from you in the first place , this item is not as described and will not do, unless I receive satisfaction I will be contacting the trading standards, I will not purchased an item and for you send something completely different, it is not acceptable. Then to try and comment that it is the same thing, This will not do and I will not put up with it. Some people are not fools to be take for a ride altogether especially costing £9.99. In your own words on the receipt. Please Note: this is premium item and not the gold premium item (there is no difference in the quality).....then it should be advertised as so. I also notice you didn't send the Platinum and tell me it was the same stuff. If I have no response with in the next few days I will take this to Amazon directly then to the trading standards..."
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