re: Is this eBay's trap to make you pay owed fees?
You have two problems when it comes to your account as i can tell .. Communication : Most of the time buyers contact you BEFORE opening a case to explain there problem and if you are unreasonable , don't reply or WRITE IN CAPS they will retaliate with opening cases.
You can always try your best to make sure you avoid a case by explaining decently and sympathetic even if you know you are not in the wrong, because most buyers do not read the listings.
You could always compromise with partial refunds etc.. to avoid bad feedback and cases. Description : You need to make sure your listing says absolutely everything LOUD AND CLEAR. Write in huge big red writing if you have to, but you cannot just choose ' for parts not working' from the listing menu and expect that to be enough.
As i am sure if you did both of these things and said absolutely everything wrong with it, ebay would side in your favour.
You need to remember not everyone is out to get you, so there is no need to attack me when i am trying to help you, as you are obviously leaving information out somewhere.
No account gets this bad without good reason. |