Given a neg after item was out of stock and not sent.

[WeeBay]

A customer bought an item from me and when I went to ship it I realised that I had listed one too many items and it was actually out of stock. I refunded him in full and then send a mutual agreement to cancel the transaction. He negged me then cancelled.
Is there any way I can get this removed by eBay or do I need to send a feedback revision request?

[Sandy D]

Never tell a customer something is out of stock.

Always tell them you found something wrong with the item and you do not want to send them a defective item.

Customers 99% of the time will understand that you do not want to send them a defective item and refund them right away.

Works like a charm.

[oompaloompa]

no you cannot get neg removed......Ive had way more unreasonable negs than that, and no removal......

[First Edition]

Originally Posted by WeeBay

A customer bought an item from me and when I went to ship it I realised that I had listed one too many items and it was actually out of stock. I refunded him in full and then send a mutual agreement to cancel the transaction. He negged me then cancelled.
Is there any way I can get this removed by eBay or do I need to send a feedback revision request?

You can try to open an unpaid item case, and ask ebay to remove it. This may, or may not work. If he's not a busy buyer, in other words, if he never logs in, this works all the time...

Also, if he is suspended, the neg is removed too

[WeeBay]

cheers for advice people