Entropy are hopeless, any other Prepay Card?

gibbo · #1 01-20-2015

Entropy are really pants, they wouldn't send my Barclaycard the verification code, so I have told them to poke it.

Any other recommend Prepay cards that I can use to verify my PayPal account?

Callidus · #2 01-20-2015

Quote:

Originally Posted by gibbo

Entropy are really pants, they wouldn't send my Barclaycard the verification code, so I have told them to poke it.

Any other recommend Prepay cards that I can use to verify my PayPal account?

3V, Vanilla Gift Cards (in the UK are VISA Gift Cards found in supermarkets £25 / £50 in value) ... they're options.

manwithaplan · #3 01-20-2015

No I've been pi55ar5ing about with Entropay for over a week now I've tried five seprate verifications not one of them has worked. I've offered ID, Bank account detials, proof of address and they won't accept it looks like Visa gift cards it will have to be

Bunneh · #4 01-20-2015

This seriously needs to be a sticky lol..

This is a common problem with entropay.
You need to ask the bank for the Payment Approval code / Authorisation Code.

Once you have this code you have to message entropay and tell them this is the payment approval code for the transaction and you will get the card restriction lifted/ Verification completed.

joffieJaffa · #5 01-20-2015

just support a forum seller and buy them as you need

Wayyyyyyy less hassle by sounds of it.

manwithaplan · #6 01-20-2015

Quote:

Originally Posted by Bunneh

This seriously needs to be a sticky lol..

This is a common problem with entropay.
You need to ask the bank for the Payment Approval code / Authorisation Code.

Once you have this code you have to message entropay and tell them this is the payment approval code for the transaction and you will get the card restriction lifted/ Verification completed.

I have tried this 3 times so far and have just attempted verification again for the fourth time. I've spoken to 3 different people at Barclays who know what I am asking for its just that the transaction doesn't have the code Entropay are asking for attached.

Also tried this with Lloyds and the answer is the same. Lloyds told me that they would only be able to see the code when the transaction was pending not when it had been fully debited.

joffieJaffa · #7 01-20-2015

Quote:

Originally Posted by manwithaplan

I have tried this 3 times so far and have just attempted verification again for the fourth time. I've spoken to 3 different people at Barclays who know what I am asking for its just that the transaction doesn't have the code Entropay are asking for attached.

Also tried this with Lloyds and the answer is the same. Lloyds told me that they would only be able to see the code when the transaction was pending not when it had been fully debited.

you will be lucky if the account is still here in a weeks time if you actually added the Lloyds

manwithaplan · #8 01-20-2015

2 different emails and usernames done in haste and out of frustration more than anything schoolboy error I know.

RosieTosie · #9 01-20-2015

Quote:

Originally Posted by manwithaplan

2 different emails and usernames done in haste and out of frustration more than anything schoolboy error I know.

I could not get any verification code through from Entropay to my Barclays account either, no matter who I phoned about it, I gave up in the end and bought a VCC from a seller on here, in our area supermarkets don't sell visa gift cards either

Bunneh · #10 01-20-2015

Quote:

Originally Posted by manwithaplan

I have tried this 3 times so far and have just attempted verification again for the fourth time. I've spoken to 3 different people at Barclays who know what I am asking for its just that the transaction doesn't have the code Entropay are asking for attached.

Also tried this with Lloyds and the answer is the same. Lloyds told me that they would only be able to see the code when the transaction was pending not when it had been fully debited.

no they are looking on your bank statement for the code that is supposed to appear like paypal which is wrong. You need to tell them it is NOT the one on the bank statement, it is the code they are given when a payment is authorised. Its called an approval code which is a code WE cannot see only the bank does.

The customer service reps that answer the phones at the bank also will not see this, you have to be transferred to the correct department.
LLoyds transfered me to the collections department for mine lol..

manwithaplan · #11 01-20-2015

Quote:

Originally Posted by RosieTosie

I could not get any verification code through from Entropay to my Barclays account either, no matter who I phoned about it, I gave up in the end and bought a VCC from a seller on here, in our area supermarkets don't sell visa gift cards either

Might be the easiest and the quickest way forward this sort my current situation out at least.

manwithaplan · #12 01-20-2015

Quote:

Originally Posted by Bunneh

no they are looking on your bank statement for the code that is supposed to appear like paypal which is wrong. You need to tell them it is NOT the one on the bank statement, it is the code they are given when a payment is authorised. Its called an approval code which is a code WE cannot see only the bank does.

The customer service reps that answer the phones at the bank also will not see this, you have to be transferred to the correct department.
LLoyds transfered me to the collections department for mine lol..

Thanks I'll try again on Thursday / Friday probably late in the evening they might have a bit more time for me then.

RosieTosie · #13 01-20-2015

Quote:

Originally Posted by manwithaplan

Might be the easiest and the quickest way forward this sort my current situation out at least.

I told Barclays it was the approval code as well during one of my phone calls to them, they still told me they didn't have anything, £1 had gone out of my account but that was all, it never went back in either! Thanks very much Entropay!

wired · #14 01-20-2015

Had the same problem.

Barclaycard have a policy not to give you the code. They state this is to prevent fraud. You have to ask to speak to a supervisor, and claim that you have to have it otherwise you want to escalate it as a complaint.

The CS worked CAN see the code, but they wont give it to you as its a rule.

Once I kicked off a bit , I got the code under the advisory 'this one off time'

Also tell Entropay the problem and ask for the £1 refund, I got it. Then got the code from BC.

RosieTosie · #15 01-20-2015

Quote:

Originally Posted by wired

Had the same problem.

Barclaycard have a policy not to give you the code. They state this is to prevent fraud. You have to ask to speak to a supervisor, and claim that you have to have it otherwise you want to escalate it as a complaint.

The CS worked CAN see the code, but they wont give it to you as its a rule.

Once I kicked off a bit , I got the code under the advisory 'this one off time'

Also tell Entropay the problem and ask for the £1 refund, I got it. Then got the code from BC.

Entropay stopped replying to my emails and that was the only way they could be contacted as they seemed to have done away with their customer service dept.

wired · #16 01-20-2015

No its still there, had a reply today about something

but there is nothing they can do in essence till you get the code, or just demand the refund.

I had right fun and games with Barclaycard, but got there in the end.

ooooo.halo · #17 01-20-2015

Quote:

Originally Posted by manwithaplan

Thanks I'll try again on Thursday / Friday probably late in the evening they might have a bit more time for me then.

Evening is good and this is what i recommended to another member and it.worked for him. See thread
http://www.aspkin.com/forums/credit-...opay-vccs.html

As bunneh said, the banks get a little confused. Approval code is what you need :-)

rsot · #18 01-20-2015

3V works well for UK - I have bought in Canada and used for UK

wired · #19 01-20-2015

Quote:

Originally Posted by rsot

3V works well for UK - I have bought in Canada and used for UK

So you trade in the UK but are based in Canada?

3V has problems with top ups if attempting voucher top up

steve70000 · #20 01-20-2015

i have had the same prob with entropay since end of nov 14..
yourkshire bank,loyds,,both bank accounts no six digit code.
so they said send bank transfer..LMFAO...
yes i did £15 and the bank charged £9.50 for this and guess what still has not turned up in the entropay account..
need to look somewere else if i canot fund it...

johnquango · #21 01-20-2015

you need to Tell your Bank / C.card provider when you call that its the 'authorisation code' not the Safelink code that you need

and as ooo.halo suggested, call them late at night, I did and got it right away, tho I used my C/card to top up my entropay, not Bank Acc

my authorisation code was '1 Letter + 5 Digits'

I assume its prob same format for All

when you get it, you must 'email' it directly to entro customer support Email

gibbo · #22 01-20-2015

Thanks for the replies, it's nice to know I'm not the only one having problems.

Entropay have promised to refund me, so that option is closed. I'm not holding my breath for the refund though.

I'll try to get a voucher to top-up a 3V card from the corner shop....

If I pay cash for the voucher, does that mean there's no connection with my name and address and the 3V card?