Customer Postage problem
Right, I wonder if any of you can help me....
I have a regular customer who buys quite a bit from me- Spends usually £50-100 at a time and does so 4-5 times a month. Just a nice person and good and smooth transactions.
I send all his items via Royal Mail Signed service and usually I don't have any problems with.
Every now and again he claims that item has NOT been delivered and tracking doesn't show updates.
Now, I sell about 500-600 items every month and I hardly ever get any problems with tracking services. I have had problems with international deliveries before, when local post services have failed to deliver but thats just "one of those things"
It seems that every time the parcel tracking does not get updated in Royal Mail system, the parcel also goes missing.
I find it odd- I think he might be receiving the items, but just not signing for the parcel. I just find it odd that 99% of the time I hardly ever have problems with tracked services, yet that ONE customer seems to lose one every 3 parcels or so.
What should I do? I COULD possibly use UPS and make sure this doesn't happen again, but is there a way to sort these cases with Royal Mail or get more information about certain parcels?
Or is there a service that I can contact to perhaps hint that there might be something fraudulent going on with this customer?
As I said, usually everything is OK but with the numbers that I ship, I just think its odd that I constantly have a problem with the same person.
Any suggestions, any experience with such cases or ideas?
Thanks guys.
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