Quote:
Originally Posted by dburnside if you dont want neg feedback just refund them and resell, not much u can do | ---->The buyer already left bad feedback. Quote:
Report him to the postal inspector, don't open the parcel.
| I would highly doubt they would do much for such a low value item (i.e $10) & where no significant losses,damages or 'provable' fraud were incurred. They have thousands of cases to deal with & they would not expend investigative resources on a $10 item issue.
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I would have refunded the buyer inc p&p given the low value of the item & moved on from this - folks like this are ten a penny. You don't want to get dragged down to their level.
If you want to try to reverse the adverse feedback, you can call the buyer upon refunding their loss & apologise for the inconvenience to them (be nice, polite, friendly & apologetic - your are using your customer skills here!). Don't mention the fact that you've received your item back or the fact that you've seen through their deception here (i.e damaged package opened & then resealed) - leave this out of the equation.
This surprise call might make them reconsider their bad feedback & make them feel bad/guilty at the way they've handled things with you upto this point.
A few days after this call, you can message them politely requesting they consider revision of this bad feedback.
Either way, move on from this. These things happen.
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It's an ill wind that blows no good.
Last edited by SUVE; 06-24-2012 at 05:31 PM.
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