| | |
01-12-2013
| | Junior Member | | Join Date: Oct 2012
Posts: 259
Thanks: 1
Thanked 26 Times in 17 Posts
Activity: 0% Longevity: 66% | | MC 999 Verify call
after 2 new accts getting shut down for my failure to call in on the mc99 verify call, i took the plunge and now realize why people hate ebay.
call went like this - she asked about my product, where i get it.
- she asked how long i've been at my current address
- she had me confirm my bday 2x. I think in an attempt to trip me up
- she ask for a previous address, i gave an old college address i remembered
- she asked for something 10 years or older. when i told I dont know an address that old i have to go find something with it on it she said she'd wait
- i inquired what the old address did to identify me and offered to send in drivers licence to here ( a bluff on my part) and she said no, she wanted an address 10+
- at this point she became agitated. she needed address 10years old or older and then here computer would give her questions to ask me.
- she said i was suspended and I thanked for making my first encounter with ebay so pleasant and she hung up.
I hesitated on just pulling a bs address out of the air thinking she would just Google it and see its not real. I curious what this data base is they use and how it could verify who I am.
Next call i'll be prepped with old address and dates i lived there.
Feel free to share questions you were asked so we can all be better prepared for these calls/
| The Following 2 Users Say Thank You to Mr2005 For This Useful Post: | |
The complete step-by-step guide to get back to selling today!
| |
01-12-2013
| | Senior Member | | Join Date: Dec 2012
Posts: 1,296
Thanks: 285
Thanked 256 Times in 196 Posts
Activity: 0% Longevity: 66% | |
Easy. Tell them you were living in a hut in Bolivia 10 years ago.
| The Following 3 Users Say Thank You to zoneout For This Useful Post: | |
01-12-2013
| | Senior Member | | Join Date: Nov 2012
Posts: 516
Thanks: 127
Thanked 113 Times in 71 Posts
Activity: 0% Longevity: 66% | |
Having the stealth info in front of you, a believable story as to why there is no record for you and a smooth talk usually works.
|
01-12-2013
| | Senior Member | | Join Date: Dec 2011
Posts: 405
Thanks: 363
Thanked 128 Times in 79 Posts
Activity: 0% Longevity: 71% | |
I use real addresses, but I have no connections to them...so then they cant populate any info on it. Then they always just say, okay everything is good.
|
01-12-2013
| Subscribed [VIP] | | Join Date: Jul 2010
Posts: 128
Thanks: 10
Thanked 16 Times in 7 Posts
Activity: 0% Longevity: 79% | |
I noticed that keeping fluent conversation is a big step to get account unlocked.
| The Following 3 Users Say Thank You to balzac For This Useful Post: | |
01-12-2013
| | Junior Member
Threadstarter  
| | Join Date: Oct 2012
Posts: 259
Thanks: 1
Thanked 26 Times in 17 Posts
Activity: 0% Longevity: 66% | | Quote:
Originally Posted by john456 Having the stealth info in front of you, a believable story as to why there is no record for you and a smooth talk usually works. | why kind of story ?
|
01-12-2013
| | Junior Member
Threadstarter  
| | Join Date: Oct 2012
Posts: 259
Thanks: 1
Thanked 26 Times in 17 Posts
Activity: 0% Longevity: 66% | | Quote:
Originally Posted by Packattack12 I use real addresses, but I have no connections to them...so then they cant populate any info on it. Then they always just say, okay everything is good. | did they correlate date to your addresses?
mine seemed to really want to tie my stealth name to a address 10 years ago.
|
01-12-2013
| | Executive [VIP] | | Join Date: Sep 2007
Posts: 42,343
Thanks: 5,612
Thanked 9,142 Times in 7,106 Posts
Activity: 0% Longevity: 96% | | Quote:
Originally Posted by Mr2005 did they correlate date to your addresses?
mine seemed to really want to tie my stealth name to a address 10 years ago. | About the time the staffer was talking 10 years ago, you should have let out a GREAT scream....
'OMG, the kitchen is on fire' and hung up the phone or say whatever else you could think of saying.
Waited a couple of hours.
Collected your wits. Then called back & tried again, ensuring you had all your info to hand.
Prying that far back is rarely going to go well.
Always control the phone call, never the other way around. | The Following 3 Users Say Thank You to GreenBean For This Useful Post: | |
01-12-2013
| | Senior Member | | Join Date: Dec 2012
Posts: 1,296
Thanks: 285
Thanked 256 Times in 196 Posts
Activity: 0% Longevity: 66% | | Quote:
Originally Posted by balzac I noticed that keeping fluent conversation is a big step to get account unlocked. | Yeah, if you stutter kiss yo ass goodbye. | The Following 2 Users Say Thank You to zoneout For This Useful Post: | |
01-12-2013
| | Senior Member | | Join Date: Nov 2012
Posts: 516
Thanks: 127
Thanked 113 Times in 71 Posts
Activity: 0% Longevity: 66% | |
Oh the irony... When our financial future depends on how much BS we can feed to a underpaid customer rep in india ... | The Following 4 Users Say Thank You to john456 For This Useful Post: | |
01-12-2013
| | Executive [VIP] | | Join Date: Sep 2007
Posts: 42,343
Thanks: 5,612
Thanked 9,142 Times in 7,106 Posts
Activity: 0% Longevity: 96% | | Quote:
Originally Posted by john456 Oh the irony... When our financial future depends on how much BS we can feed to a underpaid customer rep in india ... | That's the business we do.
They give us BS.
Let them enjoy what we give them back.
They made the rules. We play to beat them at their own rules.
I regard that as totally fair | The Following 4 Users Say Thank You to GreenBean For This Useful Post: | |
01-13-2013
| Junior Member | | Join Date: Feb 2010
Posts: 48
Thanks: 57
Thanked 10 Times in 9 Posts
Activity: 0% Longevity: 82% | |
Try using a rural address that is not likely to have much if any data, and is hard to zoom in on, it makes it hard for them to cross check you. They have been known to pull up the address on Google maps and ask what business is around the corner, etc. So it must be a real address that Google can find, but not easy to zoom in on or street view.
Thanks for the 10 year tip, I will have 10+ years of addresses ready next time I call them.
|
01-13-2013
| | Subscribed [VIP] | | Join Date: Dec 2012
Posts: 58
Thanks: 18
Thanked 17 Times in 12 Posts
Activity: 0% Longevity: 65% | |
You should have just pretended that you dont speak english and just played stupid like they do... Make up your own language and they will get fed up and just say forget it... Worked for me a few times....
| The Following 3 Users Say Thank You to epain For This Useful Post: | |
01-13-2013
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,088
Thanks: 5,945
Thanked 8,937 Times in 8,228 Posts
Activity: 100% Longevity: 83% | |
When the conversation gets boring and silly like this, you should actually hang up - wait few hours and try for different agent. Has helped before | The Following User Says Thank You to rsot For This Useful Post: | |
01-13-2013
| | Junior Member
Threadstarter  
| | Join Date: Oct 2012
Posts: 259
Thanks: 1
Thanked 26 Times in 17 Posts
Activity: 0% Longevity: 66% | |
well, i just did the ebay survey on this call and the call, i was not kind to her or ebay. don't think it will accomplish anything, but I feel better.
| The Following User Says Thank You to Mr2005 For This Useful Post: | |
01-13-2013
| Banned | | Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0% Longevity: 87% | |
What is the name of the river that runs through your town?
What is the name of the county courthouse of the county you live in?
Someone from thousands of miles away in another country asking questions like this would make me want to pull out the bull horn and blow their ears into bits.
|
01-14-2013
| | Junior Member
Threadstarter  
| | Join Date: Oct 2012
Posts: 259
Thanks: 1
Thanked 26 Times in 17 Posts
Activity: 0% Longevity: 66% | |
What is the name of the county courthouse of the county you live in? for real, I wouldn't know that.
|
01-14-2013
| Banned | | Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0% Longevity: 87% | | Quote:
Originally Posted by Mr2005 What is the name of the county courthouse of the county you live in? for real, I wouldn't know that. | If you call you need to know things like this about the area of your account.
Google earth should be open and ready to use.
| The Following User Says Thank You to Sandy D For This Useful Post: | |
01-14-2013
| | Executive [VIP] | | Join Date: Sep 2007
Posts: 42,343
Thanks: 5,612
Thanked 9,142 Times in 7,106 Posts
Activity: 0% Longevity: 96% | | Quote:
Originally Posted by Mr2005 What is the name of the county courthouse of the county you live in? for real, I wouldn't know that. | Either know as much as you can about the location OR
Change the method of making an account.
Dont have a shot in the dark with an address.
Use a PO Box or the like.
Consider using a DBA.
Options, options
__________________ REAP WHAT YOU SOW. LIFE IS SO NOT FAIR. | The Following User Says Thank You to GreenBean For This Useful Post: | |
01-16-2013
| Junior Member | | Join Date: Aug 2010
Posts: 9
Thanks: 0
Thanked 3 Times in 2 Posts
Activity: 0% Longevity: 79% | |
Out of 7 accts requiring calls this week seems US reps like to suspend accounts:
3x called phone number and had me tell them(different rep) the name of the agent was speaking to. unrestricted
1x asked to go whatismyip and verify ip unrestricted
2x(american rep) said could not be found and need fax id and utility bill
1x asked to verify address and unrestricted
| The Following User Says Thank You to hayhayday For This Useful Post: | |
05-01-2013
| Junior Member | | Join Date: Apr 2012
Posts: 142
Thanks: 0
Thanked 22 Times in 21 Posts
Activity: 0% Longevity: 69% | | Quote:
Originally Posted by epain You should have just pretended that you dont speak english and just played stupid like they do... Make up your own language and they will get fed up and just say forget it... Worked for me a few times.... | If they don't understand you, then they would ask you to fax your ID. This method is very risky.
|
05-01-2013
| | Executive [VIP] | | Join Date: Apr 2010
Posts: 2,842
Thanks: 1,090
Thanked 683 Times in 494 Posts
Activity: 0% Longevity: 81% | |
I pretend to be hard of hearing. Then I repeat back what they ask all wrong. It is quite a hoot!
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
|
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts HTML code is Off | | | |