Gosh ! I am afraid so ..
Looks like it's time for me to create another stealth account .. This account is now endangered.
3 year account been sabotaged by ruthless AMAZON buyers.
You know what ? I think to stay on AMAZON, sellers would be better off just issue refund for whatever reasons buyers contact you, missing part, non-delivery .... etc. This way, at least buyers cannot file A-Z Claim any more, only the feedback to worry about, and if sellers issue refund to buyers adding a bit sweet talk, negative feedbacks could be easily avoided ....
Just my thought ...
I recently got 2 A-Z claims
1st
buyer claim not receive, USPS report delivered, buyer ask sending a new package with signature confirmation, which I did, and right before USPS could deliver the signature confirmed package, buyer file A-Z claim ... Shoot ! .. AMAZON reimbursed the buyer on the same day and close the case.
And you know what ? Package got delivered and signed on the same day at 6:30PM.
2nd
Buyer claim item does not work, I send a replacement right away, I certainly tested the item before I sent it, buyer receive it , 2 days later, file A-Z claim saying the replacement still not working.
If I had issued refund on these 2 senarios without trying to fix the issues, buyers would not have the chance to file A-Z claims, and I am sure I can sweet talk out of the negative feedbacks in these cases easily.
One senior member here used to put an axiom : "In AMAZON, if buyers want their money back, they could always get them." ........ Right on !!!
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Last edited by lyl797; 01-29-2013 at 09:26 PM.
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