Re: somebody changed the picture of my FBA listing. how is this possible? Quote:
Originally Posted by emings5 This is the first time I see something like this..
In one of my Amazon accounts, I sell colored LCD replacements ( front and back) for iphones.
All my backcovers are generic and doesnt have apple logo on the back.
I only use FBA for this account.
Today I see a crazy amount of increase in one of my listings and checked it.
I was shocked. Somebody changed my picture and replaced with the same back panel but with actual Apple logo on them..
This normally sells 10-15 a day but sold over 100 today.. All these customers bought this thinking it had Apple logo on the back.. but my FBA inventory does not!
1-) How is this even possible?
2-) Should I refund all those sellers? I rather to lose money than this account.
thank you | Another seller hi-jacked the listing and updated the pictures.
I'm not sure what to do in this case. If you refund all those customers, Im sure it will cause some huge flags for your account.
What if you emailed them and informed them of the picture error/change? Does your listing state generic screen replacement? If so, it might not be as bad as you think. Upload your generic pictures and then email the customers and mention they can return the item if there are any issues. Refund any extremely upset customers.
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