Re: DHL collection notice
Going back a few years I had some trouble with DHL.
They forgot to send me an invoice and i got a letter saying I owed them 85 GBP. I rang up and paid at once over the phone and the agent said my account was clear. However the money was never passed to the accounts dept and a few weeks down the line I got a letter from a debt collection agency for the same amount. Boy was I mad because I could prove Id made the payment.
To cut a long story short I made a formal complaint right to the top and threatened them with the county court. They messed me about some more. When they got the court papers claiming for inconvenience, damage to my reputation, court fees AND an hourly rate for preparing my case they made me a compensation offer. You really have to pay hardball with these people.
Now DHL make you pay the customs fees up front before they will deliver the package. Fedex still send me invoices. If I dont get one within 2 weeks I ring their accounts dept and make sure they send me a copy so I can pay it. Getting involved with a DCA can trash your credit rating.
Last edited by biglouis999; 02-17-2015 at 01:04 PM.
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