wierd way to get suspended

[alim]

account got suspended on friday for selling counterfeit items

here is the sequence

a potential customer messages she is interested in buying a book that she earlier brought from a seller on amazon who sold her phake and asked me if mine were us editions or phakes or international editions.

I replied her,she brought the book, also had sold about 12 of them in the last 4 days and all were in transit and none delivered.

next day get a policy warning from amazon that my listing for that particular product is blocked for selling phakes and the usual policy warning

next day account suspended with 125k in it and orders worth 38k left to confirm shipping

has anyone seen something like this or experience handling this

the product itself is something ive sold through amazon to bookstores in the past as well as rental bookstores and resellers on other accounts in the past and never had problems and usually get reorders for it everytime so no issue of authenticity ,plus in this case they werent even delivered to customers and were still in transit ,was it the message from the customer before buying that flagged the account

this is the message from them


Hello from Amazon.

We have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your account.

We took these actions because the items you are offering on our site may be counterfeit.

We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims and chargebacks on your orders may be deducted from the funds in your account.

After 90 days, any remaining funds will be available per your settlement schedule and your balance and settlement information will appear in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.com.

Our policies strictly forbid the sale of counterfeit items on our site. Here are some examples of your listings that we believe violate this policy:

ASIN xxxxxxxxx

To learn more about this policy, search "Amazon Anti-Counterfeiting Policy" in Seller Central Help.

If you would like to sell on Amazon.com, you must provide a detailed plan for how you will comply with our policies in the future. We will review your plan and decide whether to reinstate your selling privileges.

To submit your plan, click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central


(can pm for the asin if needed,if was a textbook)

[Gamefreak]

with that kind of volume over i message i don't see how its possible.

[alim]

exactly
it wasnt a high selling item for me and the wierd thing was the parcels were still in transit wen I got te policy warning and then suspension

[barrycruan]

Well the good news is they have given you the option to appeal. Amazon normally delete an account they suspect of selling phakes so in that respect you are quite fortunate.

It looks like they want you to provide proof that these booke are genuine. I would spend some time researching an appeal both on these forums and the amazon forums and include the genuine invoice for these books. Don't rush into the appeal as you only get one shot.

Edit and yes it was either the original customer complaining (most cases this is the competition) or the message itself. There are certain keywords/ phrases that trigger messages to be reviewed by amazon and you have to be very careful not to include them. I'd guess these keywords warrant a manual review but there is a chance that maybe it is an automated process and that this is an error that resulted in your account being suspended.

[alim]

gave them original invoices and wrote a lenghty appeal,showed the buyer's message
also showed them invices for the sale of that product to bookstores and rental stores with sales of that particular book going above 30k for the year to those high volume customers ,also showed them the dhl tracking showing the product i sold on that account was in transit and no buyer had recieved it.it works everytime ,this time they rejected it

never seen something like this.
reason they gave in the appeal rejection was something like the product is commercially sold and all that.can copy paste the appeal response if someone would want to see.

also its strange that this product the first 8 people selling them have feedbacks of 0 to 58percent and al of them have ships from india writen underneath them,strange how they are actually selling phakes and getting away and mine with 100percent feedback and legit book gets flagged in a big misunderstanding

[tmastermind]

Welcome to the giant steaming pile of crap that is Amazon seller performance team! Letting the scammers get away with murder and the legit business suspended indefinitely!

My only advise is to setup a new stealth account and avoid listing that title again. Amazon are hot on dup accounts more so than ebay so make sure you follow the Amazon Guide to stealth bit by bit.

That's all you can do now I'm afraid. Your money will be released to you. After Amazon collects the interest from it over a period of 3 months!

[alim]

i am not sure if its fine to paste the link to that listing but if you see the listing the first 9 people now are selling phakes and all of them have 0 to 50% ratings on 4 to 60 feedbacks.all of them it shows ships from india dont know how seller performance doesnt do anything about them and its so easy to see because i was selling at 120 and these guys are selling at $45 ,they dont do anything about these guys instead 1 wierd policy warning and the account is gone.

[zoneout]

Yeesh. Just goes to show you can never have enuf backups.

[n8zzz]

Originally Posted by alim

also its strange that this product the first 8 people selling them have feedbacks of 0 to 58percent and al of them have ships from india writen underneath them,strange how they are actually selling phakes and getting away and mine with 100percent feedback and legit book gets flagged in a big misunderstanding

And those are the kind of listings that smart sellers stay the **** away from. Maybe try to google that buyer's name. See if they have an affiliation with the publisher or a lawyer in general. The fact that Amazon so easily suspended the account with no chance of reinstating after your proof (in my opinion) means that there were either some legal documents sent to them, or you were selling a bunch of high risk items to begin with.

Remember that a suspension can happen a whole month after a major warning.

[user3657]

Have you noticed sellers start to disappear on that listing?

[rsot]

Originally Posted by user3657

Have you noticed sellers start to disappear on that listing?

Usually means mass bootings of sellers on that listing - the listing is too hot to mess with if that happens

[alim]

nop,noone suspended from that listing.its a textbook usully its relatively low risk compared to other items

i was selling new but see the number of people selling used with indian origins and see their ratings and think hows theyre surviving.its not a high risk listing ive been selling this book since the year it released and never had problems and see the feedbacks of people youll see a lot of buyers mentioning how the item is ⊗⊗⊗⊗ or international and so on

http://www.amazon.com/gp/offer-listi...condition=used

[user3657]

Originally Posted by alim

nop,noone suspended from that listing.its a textbook usully its relatively low risk compared to other items

i was selling new but see the number of people selling used with indian origins and see their ratings and think hows theyre surviving.its not a high risk listing ive been selling this book since the year it released and never had problems and see the feedbacks of people youll see a lot of buyers mentioning how the item is ⊗⊗⊗⊗ or international and so on

http://www.amazon.com/gp/offer-listi...condition=used

No other issues on the account? Maybe that buyer was another seller and made a fuss? Isnt this the time books sell?

[alim]

yes its the time they sell really fast
see the listing ,cant figure how these guys are surviving

[rsot]

Originally Posted by alim

yes its the time they sell really fast
see the listing ,cant figure how these guys are surviving

They have likely worked around with trial and error and know their niche well - time for you to experiment more...or let this selling problem go

[alim]

selling is never a problem its an opportunity .youre right noone can grow on amazon without experimenting.had 4 stealth accounts 1 gone 3 still exist,they more than cover what this one lost.
Just wanted to see what caused the suspension to try and avoid it
thanks everyone