A-Z Claim

[james929]

I received a return request a few days ago and replied straight away with a return label and that the buyer can return it.

He then opened an A-Z claim today saying i never replied - the reply was in the buyer-seller correspondence section

Amazon granted the claim but funded it themselves:
Although the investigator's decision was in favour of the buyer, Amazon has reimbursed the claim.


Will this impact my metrics or do the new defect rules mean it wont impact my metrics?

Many thanks

[james929]

Anyone know the answer to this?

[RosieTosie]

I had one of those where the item arrived damaged, it had been courier delivered, it was the first a-z I had and was just wondering what to do about it when Amazon said it wasn't my fault that the courier was too rough with the package and reimbursed the buyer themselves, didn't impact my metrics.

[james929]

Originally Posted by RosieTosie

I had one of those where the item arrived damaged, it had been courier delivered, it was the first a-z I had and was just wondering what to do about it when Amazon said it wasn't my fault that the courier was too rough with the package and reimbursed the buyer themselves, didn't impact my metrics.

ok thanks for letting me know but its currently showing as 1 filed a -z claim in metrics..do you know if this will go after 24 hours?

[RosieTosie]

I guess that is just a wait and see what happens after the 24hrs James, if it is showing you could contact them though online chat, or email them, asking why it is showing when they themselves reimbursed the buyer which of course indicates that they did not hold you to be at fault. Also point out that the buyer only escalated it to an a-z because he wrongly thought you were not taking action, when you very clearly had replied to him, that is maybe why Amazon settled the claim themselves anyway.

[GhostOfAmazon]

Contact Amazon seller support if it shows up in your metrics.