Re: contact buyer - 5 cases opened today - grr Quote:
Originally Posted by nickopedia How old is this account?
Having 5 INR cases opened in such a short period of time is likely going to cause issues.
I'd contact those people asap and explain to them about the hurricane affecting your region. Unfortuantely eBay's automated system isn't going to care much about that, so try and resolve them with direct contact if possible. |
Hi, its 18 mos old, im going to TRY to keep it, i have a gut feeling im going to lose it at some point. frustrating since nothing was past due when cases were opened.
but yes its a lot of open cases.
I have emailed everyone else letting them know, and responded to all cases.
as of today, im still above standard, 3% late shipment ( 25 of 767 items )
BUT - when we were on our cruise earlier this month 10 days, i had vacation notifier on, handing times at 10 days, i sold over 300 items, i had about 20 people mad because they didnt read 10 business days.
so i have been refunding via paypal, sending money and acting like i couldnt figure out how to refund, couple buyer requests cancel , and offering extra items to keep them happy.. refunding 20 people wasnt easy..
but im going to TRY to keep this one.. sucks.
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